Question 1

Which of the following processes and models focus on identifying what is working in order to improve organizational performance?

Accepted Answer

A) organizational transformation processes 
B) stakeholder theory 
C) diffusion of innovation 
D) appreciative inquiry 
A) organizational transformation processes 
B) stakeholder theory 
C) diffusion of innovation 
D) appreciative inquiry D

Question 2

Which of the following processes and models is in use when change processes identify strategies for various constituents of the organization and craft approaches and involvement of each?

Accepted Answer

A) organizational transformation processes 
B) stakeholder theory 
C) diffusion of innovation 
D) appreciative inquiry 
A) organizational transformation processes 
B) stakeholder theory 
C) diffusion of innovation 
D) appreciative inquiry B

Question 3

The purchase model of communication consulting applies to a person who

Accepted Answer

A) may be an employee or an external consultant. 
B) could be likened to a medical doctor. 
C) relies mainly on communication audits. 
D) all of these. 
A) may be an employee or an external consultant. 
B) could be likened to a medical doctor. 
C) relies mainly on communication audits. 
D) all of these. A

Question 4

Which of the following managerial beliefs about employees contribute to organizational silence barriers?

Accepted Answer

A) a belief that employees are self-interested 
B) a belief that leadership and management knows best 
C) a belief that unity is important and dissent is to be avoided 
D) all of the above 
E) none of the above 
A) a belief that employees are self-interested 
B) a belief that leadership and management knows best 
C) a belief that unity is important and dissent is to be avoided 
D) all of the above 
E) none of the above

Question 5

Which is not a form of active resistance?

Accepted Answer

A) appearing to agree while not making the desired change 
B) attempts to get others to back the change 
C) slow response to requests 
D) sabotage 
A) appearing to agree while not making the desired change 
B) attempts to get others to back the change 
C) slow response to requests 
D) sabotage

Question 6

Which of the following processes and models focuses on how change is identified,moved through a decision and adoption process,and finally implemented?

Accepted Answer

A) organizational transformation processes 
B) stakeholder theory 
C) diffusion of innovation 
D) appreciative inquiry 
A) organizational transformation processes 
B) stakeholder theory 
C) diffusion of innovation 
D) appreciative inquiry

Question 7

The most important aspect for improving knowledge or information deficits barriers is

Accepted Answer

A) having employees who are not close to the problem implement change 
B) reducing data collection time 
C) the quality of organizational participation processes 
D) none of the above 
A) having employees who are not close to the problem implement change 
B) reducing data collection time 
C) the quality of organizational participation processes 
D) none of the above

Question 8

The process model of communication consulting

Accepted Answer

A) is a metaphor of the medical field. 
B) uses relevant members of the organization. 
C) relies on purchased services. 
D) all of these. 
A) is a metaphor of the medical field. 
B) uses relevant members of the organization. 
C) relies on purchased services. 
D) all of these.

Question 9

Which of the following,according to the author,is the best technique for gathering data in any organization?

Accepted Answer

A) auditing 
B) interviews and questionnaires 
C) operational performance data 
D) trained observation 
E) none of these 
A) auditing 
B) interviews and questionnaires 
C) operational performance data 
D) trained observation 
E) none of these

Which of the following processes and models focus on identifying what is working in order to improve organizational performance?

Which of the following processes and models is in use when change processes identify strategies for various constituents of the organization and craft approaches and involvement of each?

The purchase model of communication consulting applies to a person who

Which of the following managerial beliefs about employees contribute to organizational silence barriers?

Which is not a form of active resistance?

Which of the following processes and models focuses on how change is identified,moved through a decision and adoption process,and finally implemented?

The most important aspect for improving knowledge or information deficits barriers is

The process model of communication consulting

Which of the following,according to the author,is the best technique for gathering data in any organization?

Organizational Communication: a Competency-Based Approach

A: Organizational Communication: a Competency-Based Approach

Perspectives for Organizational Communication

A: Perspectives for Organizational Communication

Communication Implications of Major Organizational Theories

A: Communication Implications of Major Organizational Theories

Organizational Communication: Values and Ethical Communication Behaviors

A: Organizational Communication: Values and Ethical Communication Behaviors

Individuals in Organizations

A: Individuals in Organizations

Groups in Organizations

A: Groups in Organizations

Leadership and Management Communication

A: Leadership and Management Communication

Participating in Organizations: Developing Critical Organizational Communication Competencies

A: Participating in Organizations: Developing Critical Organizational Communication Competencies

Organizational Conflict: Communicating for Effectiveness

A: Organizational Conflict: Communicating for Effectiveness

Strategic Organizational Communication: Professional Applications of Organizational Communication

A: Strategic Organizational Communication: Professional Applications of Organizational Communication

A: Organizational Change and Communication

Career Options for Organizational Communication

A: Career Options for Organizational Communication

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Exam 11: Organizational Change and Communication

Which of the following processes and models focus on identifying what is working in order to improve organizational performance?

Which of the following processes and models is in use when change processes identify strategies for various constituents of the organization and craft approaches and involvement of each?

The purchase model of communication consulting applies to a person who

Which of the following managerial beliefs about employees contribute to organizational silence barriers?

Which is not a form of active resistance?

Which of the following processes and models focuses on how change is identified,moved through a decision and adoption process,and finally implemented?

The most important aspect for improving knowledge or information deficits barriers is

The process model of communication consulting

Which of the following,according to the author,is the best technique for gathering data in any organization?

Organizational Communication: a Competency-Based Approach

A: Organizational Communication: a Competency-Based Approach

Perspectives for Organizational Communication

A: Perspectives for Organizational Communication

Communication Implications of Major Organizational Theories

A: Communication Implications of Major Organizational Theories

Organizational Communication: Values and Ethical Communication Behaviors

A: Organizational Communication: Values and Ethical Communication Behaviors

Individuals in Organizations

A: Individuals in Organizations

Groups in Organizations

A: Groups in Organizations

Leadership and Management Communication

A: Leadership and Management Communication

Participating in Organizations: Developing Critical Organizational Communication Competencies

A: Participating in Organizations: Developing Critical Organizational Communication Competencies

Organizational Conflict: Communicating for Effectiveness

A: Organizational Conflict: Communicating for Effectiveness

Strategic Organizational Communication: Professional Applications of Organizational Communication

A: Strategic Organizational Communication: Professional Applications of Organizational Communication

A: Organizational Change and Communication

Career Options for Organizational Communication

A: Career Options for Organizational Communication

Filters