Deck 7: Section 2: Innovation and Change

Question 1

__________is the knowledge, tools, and techniques used to transform inputs into outputs.

A) Resource manipulation
B) Procedural innovation
C) A transformation system
D) Technology
E) Creativity

Answer 1

Technology

Question 2

Organizational decline is typically reversible at any of its five stages.

Answer 2

False

Question 3

According to John Kotter's analysis of the errors managers make when leading change, the first and potentially most serious of these errors is:

A) not establishing a great enough sense of urgency
B) declaring victory too soon
C) not anchoring changes in the corporation's culture
D) not removing obstacles to the new vision
E) a poorly designed organizational mission

Answer 3

A

Question 4

The General Electric workout is a special kind of:

A) activity-oriented change
B) results-driven change
C) generational change
D) vision-driven change
E) resources-driven change

Question 5

Which of the following is one of the three steps in the basic process of managing organizational change outlined by Kurt Lewin?

A) unfreezing
B) organizational dialogue
C) change definition
D) incremental change
E) change mentoring

Question 6

Patterns of innovation over time that can create sustainable competitive advantage are called:

A) innovation maps
B) organization development
C) results-driven change
D) innovation streams
E) cyclical inventions

Question 7

The _______approach to managing innovation assumes that innovation is a predictable process made up of a series of steps and that compressing the time it takes to complete those steps can speed up innovation.

A) compression
B) milestones
C) dialectical
D) generational
E) prototypical

Question 8

A technology ___________begins with the "birth" of a new technology and ends when that technology reaches its limits and "dies" as it is replaced by a newer, substantially better technology.

A) process
B) pattern
C) cycle
D) hierarchy
E) continuum

Question 9

Which of the following approaches is aimed at changing large systems, small groups, or individuals?

A) General Electric workout
B) the functional approach to change
C) organizational development
D) results-driven change
E) Lewin's change synthesis

Question 10

Organizational innovation is defined as doing things differently in an organization.

Question 11

The research on technology cycles and technological innovation applies only to high-tech products developed in the bioengineering, robotics, and computer industries.

Question 12

Resistance to change results from organizational factors, such as the absence of promotion guidelines, bonuses, and praise.