Deck 5: Section 3: Planning and Decision Making

Question 1

S.M.A.R.T. goals are Specific, Meaningful, Active, Reachable, and Timely.

Answer 1

False

Question 2

Management by objectives (MBO) is a management technique often used to develop and carry out:

A) single-use plans
B) standing plans
C) operational plans
D) tactical plans
E) hierarchical plans

Answer 2

D

Question 3

__________ occurs when managers choose an alternative that is good enough, rather than the best possiblealternative.

A) Maximizing
B) Optimizing
C) Availability bias
D) Negative frame
E) Satisficing

Answer 3

Satisficing

Question 4

__________can help organizations to maintain flexibility as they plan.

A) Environmental munificence
B) Options-based planning
C) Formalization
D) Liaisons
E) Group cohesiveness

Question 5

The first step in rational decision making is to:

A) conduct a systematic environmental analysis
B) define the problem
C) evaluate the alternatives
D) choose the solutions
E) create a management team

Question 6

The __________ approach to decision making is a method in which an individual or a subgroup is assigned the role of a critic.

A) dialectical inquiry
B) groupthink
C) devil's advocacy
D) Delphi
E) dyadic communications

Question 7

Which of the following is the most specific type of standing plan?

A) policies
B) procedures
C) rules and regulations
D) forecasts
E) MBO plans

Question 8

Tactical plans specify how a company will use resources, budgets, and people to accomplish specific goals within its mission.

Question 9

Managers can monitor___________ to track progress toward goal achievement.

A) action plans and their implementation
B) proximal and distal goals
C) one-way and two-way evaluative techniques
D) framing and non-framing goals
E) open-ended and close-ended techniques

Question 10

One method of weighting decision criteria uses_________, which is a process where each decision criterion is compared directly to every other criterion.

A) absolute comparisons
B) relative comparisons
C) valences
D) minimum threshold rule
E) comparative ranking scales

Question 11

Top management is responsible for developing long-term____________ that make clear how the company will serve customers and position itself against competitors in the next two to five years.

A) standing plans
B) tactical plans
C) operational plans
D) strategic plans
E) mission statements

Question 12

To make completely rational decisions, managers would have to operate in a perfect world with no:

A) constraints
B) benchmarking
C) methodology validity
D) information overload
E) all of these