Deck 4: Team Cohesion and Trust

Question 1

Implicit trust refers to how people put their trust in others even in the absence of rational reasons to do so.All of the following might lead to the development of implicit trust EXCEPT:

A)distinctiveness-focusing on how the group members are distinct from one another in terms of diversity.
B)mere exposure-the more we see someone,the more we like and trust them.
C)mirroring-mimicking the body posture of another person.
D)flattery-complementing the other person.

Answer 1

A

Question 2

Team members bring their individual-level emotional experiences,such as their chronic moods,emotions,and emotional intelligence,to team interactions.The group's affective state that arises from a combination of these components is called group emotion.Of the following reasons,what is the best reason why group emotion serves such an important role in teams?

A)Emotions that are felt and displayed within the group coordinate the group's behaviors and foster group bonds.
B)It defines the group's base pay.
C)It establishes a measuring point for team financial performance.
D)It defines the diversity of the team.

Answer 2

A

Question 3

Regarding team development and group socialization,three key predictors of newcomer performance are:

A)rewards,group cohesion,and team interdependencies.
B)newcomer empowerment,team expectations,and team performance.
C)newcomer's ego,experience,and ambition.
D)newcomer confidence,a network of connections with upper management,and high-performance orientation.

Answer 3

B

Question 4

Leaders who are the most likely to be effective at transformational leadership are those who:

A)can accurately recognize diverse emotions.
B)exude negative emotions.
C)control their emotions.
D)are passive and let their team make decisions.

Question 5

Group socialization refers to the:

A)amount of time a group spends together professionally and personally.
B)way a group works together to complete a task or meet a goal.
C)process by which a person becomes a full member of a team.
D)process of gaining trust with new members of a team.

Question 6

Group cohesion refers to the attraction that group members have to their group and its members.All of the following statements are true about group cohesion EXCEPT:

A)members of cohesive teams sit closer together,and show signs of coordinated patterns of behavior.
B)members of cohesive teams are more likely to participate in team activities and stay on the team.
C)members of cohesive teams have more old-timers as members than members of non-cohesive teams.
D)members of cohesive teams are more productive than members of non-cohesive teams.

Question 7

Of the following,which is the best example of the concept of retroactive pessimism?

A)The Acme Corporation attributes their team successes to excellent teamwork,while team failures are attributed to external,uncontrollable factors.
B)The Arrow Company has failed on several occasions to secure lucrative contracts from a national retailer.Arrow's competitor received those contracts instead.The team at The Arrow Company has become increasingly pessimistic about their chances for future contract acquisition after every loss.
C)The Bellewood Company team has a strong sense that they can perform successfully,and set more challenging goals for themselves.
D)The Blue Star Company is pessimistic about their business outlook for the coming year.

Question 8

As a newcomer to a group,what is one of the best behaviors to show in order to reduce old-timer resistance and increase acceptance?

A)The newcomer criticizes their workplace.
B)The newcomer distances themselves from their previous group.
C)The newcomer is a temporary employee for the group.
D)The newcomer shows emotions of confidence,shares their opinions,is independent,and pushes the team to do things in different ways.

Question 9

Why is emotional intelligence in teams important?

A)Team members with high emotional intelligence are more likely to take up the slack for under-performing team members.
B)It is positively linked to team aggression.
C)Employees with higher emotional intelligence are more effective team members,and have higher job performance.
D)Team members with high emotional intelligence seek confrontational solutions when faced with conflict.

Question 10

Group entitativity refers to the degree to which people perceive themselves to be a unified team.The greater the level of entitativity,the more that people feel the group fills their needs,the more identification people have with their group,and the more:

A)the person would advocate for extreme behaviors on behalf of their group.
B)the person assumes they should act in accord with the principles of the team.
C)that person judges their own group,and therefore themselves,to have a lower status.
D)that person feels their identity is distinct from that of the group.

Question 11

When a team member feels comfortable asking a question without worrying about being rebuffed,this is known as:

A)psychological safety.
B)incentive-based trust.
C)trust based on social networks.
D)team freedom.

Question 12

When a team member modifies their behavior to coordinate or synchronize with another team member's behavior,this is called:

A)vicarious affect.
B)emotional contagion.
C)behavioral entrainment.
D)shared emotion.

Question 13

Which of the following is the best example of social embeddedness?

A)A Vice President of a restaurant chain knows the owner of a brewery from their time in college.They team up and open a restaurant featuring artisanal beers.
B)The manager of operations is introduced to a new employee who went to a highly regarded business school.
C)A business owner signs a contract with a new supplier.
D)Employees within an established team work with a new team member for several weeks.

Question 14

The average lifespan of a team is approximately:

A)6 months.
B)12 months.
C)24 months.
D)36 months.

Question 15

With regard to building cohesion in groups,of the following,which is the best way to facilitate this type of group bonding?

A)Physical proximity
B)Focus on the diversity and differences of the group
C)Encourage members to pursue personal projects
D)Encourage the group to interact virtually

Question 16

If a group believes they can be successful,and takes on a "we can" attitude,this represents:

A)identity fusion.
B)group potency.
C)group superiority complex.
D)group-serving judgments.

Question 17

When an arrangement,such as a legal contract,is made amongst team members to ensure compliance,this is an example of which type of trust?

A)Familiarity
B)Similarity
C)Implicit
D)Incentive-based

Question 18

People with a high sense of identity fusion with their group are less likely to:

A)endorse extreme behaviors on behalf of their group.
B)fight or die for their group.
C)feel disconnected from their group.
D)act speedily for their group.

Question 19

Groups with a weak sense of collective efficacy will:

A)set less challenging goals for themselves.
B)set more challenging goals for themselves.
C)persist in the face of difficulty.
D)be more likely to succeed.

Question 20

Group identity refers to the extent to which people feel their group membership is an important part of who they are.Relational identity refers to ________; collective identity refers to ________.

A)the emotional aspect of identity; the cognitive aspect of identity
B)the cognitive aspect of identity; the emotional aspect of identity
C)being a member of a particular group; having a relationship with a particular person
D)having a relationship with a particular person; being a member of a particular group

Question 21

Members of a team go through a process called role transition as members of a group.This process involves several phases and transitions.The typical ordering of these phases are:

A)socialization,investigation,resocialization,maintenance,and remembrance.
B)investigation,socialization,maintenance,resocialization,and remembrance.
C)investigation,socialization,remembrance,resocialization,and maintenance.
D)maintenance,socialization,resocialization,investigation,and remembrance.

Question 22

Among the characteristics of "ideal members" of teams and relationships the trait of ________ is the most important attribute for all interdependent relationships.

A)stubbornness
B)amicability
C)trustworthiness
D)persistence

Question 23

To the extent that people feel their group membership is an important part of who they are,and the attachment people feel for their groups is best termed:

A)group entitativity.
B)group identity.
C)team-member exchange.
D)collective efficacy.

Question 24

Trust and respect are both important for teams,but they are not the same thing.Trust is the level of esteem a person has for another,whereas respect is the willingness of a person to rely on another person in the absence of monitoring.

Question 25

Shared negative feelings in a group can positively influence task performance when they stem from ________.However,shared negative feelings can hinder performance in a group when they stem from ________.

A)perceptual distance; job involvement
B)social category diversity; informational diversity
C)team structure; process shifts
D)a source outside of the team; a source inside the team

Question 26

The process whereby moods and emotions of people around us influence our emotional state and the process by which we "catch" other people's emotions is called behavioral entrainment.

Question 27

Some members,when they believe that they are at risk of exclusion from their group,seek to improve their inclusionary status by engaging in unethical behaviors that benefit the group.

Question 28

During the commitment phase of the group socialization process,the key factor that affects commitment,both for the individual and for the team,is the:

A)high costs of including and joining.
B)high rewards of joining and including.
C)alternatives that are available to the individual and the team.
D)sense of trust and respect shared between the two parties.

Question 29

People trust others with dilating pupils and withhold trust from others with constricting pupils; moreover,peoples' own pupils mimic changes in their partners' pupils.

Question 30

Questions such as,"To what extent can people on your team bring up problems and tough issues?" and "How comfortable do you feel checking in with others if you have a question about the right way to do something?" are examples of what type of trust?

A)Implicit trust
B)Social network trust
C)Psychological safety
D)Incentive-based trust

Question 31

A team member who has a strong sense of group identity would behave in which of the following ways?

A)The team member openly judges their own group to have lower status than other groups within the company.
B)The team member emotionally distances themselves from their group.
C)The team member feels particularly stressed when their attitudes differ from those of their group members and they avoid attempting to change the behavior of the group.
D)The team member shows emotions of confidence,shares their opinions,thinks independently from their group,and pushes the team to change their behavior and beliefs.

Question 32

Men and women differ in terms of their attachment style,with women's attachments being primarily collective and men's attachments being strongly relational.

Question 33

Three critical activities occur during group socialization that affect the productivity of teams,and they are:

A)perceptions of status,status competition,and mirroring.
B)flattery,a focus on similarities,and behavior modified to synchronize with another person's behavior.
C)the sharing of hardship stories,conveyance of social norms,and establishing goals.
D)evaluation,commitment,and role transitions.

Question 34

Repairing trust is more difficult with groups than with individuals.What is the best way to start repairing trust with a group for both competence-based and integrity-based violations?

A)Deny the wrongdoing.
B)Apologize for the wrongdoing.
C)Deflect blame for the outcome of the situation.
D)Explain the motivations behind the situation.