Deck 3: Listening

Question 1

When the speaking role shifts between one person to another with some frequency, it is known as

A) presentational listening.
B) conversational listening.
C) informal listening.
D) interchangeable listening.

Answer 1

B

Question 2

Reflective listening involves

A) listening thoughtfully to the meaning of a speaker's words.
B) considering the content of a message.
C) making every effort to reflect the message accurately.
D) all of the above

Answer 2

D

Question 3

When you are attending an employee orientation, what type of listening would be the best for acquiring knowledge?

A) empathetic listing
B) intentional listening
C) informational listening
D) deliberate listening

Answer 3

C

Question 4

What step of the HURIER model asks the listener to make sense of the verbal and nonverbal codes to assign meaning to the information received?

A) evaluating
B) interpreting
C) responding
D) understanding

Question 5

Which of the following is NOT a part of the HURIER model?

A) recognizing
B) understanding
C) interpreting
D) evaluating

Question 6

The average person remembers between _______% and _______% of what they hear.

A) 50%; 75%
B) 25%; 50%
C) 30%; 60%
D) 60%; 80%

Question 7

Whenever you are listening to a speech where there is no expectation for interaction with the presenter, you are engaged in

A) conversational listening.
B) passive listening.
C) presentational listening.
D) advocate listening.

Question 8

When using the HURIER model, what does the understanding step ask you to do?

A) concentrating on and attending to the message
B) recalling the message so it can be acted on
C) logically assessing the value of the message
D) attaching meaning to the verbal communication

Question 9

Which of the following is NOT an example of message overload?

A) including too many graphs and charts during a presentation
B) two coworkers talking during a meeting
C) two different supervisors talking to an employee at the same time
D) reading an e-mail while taking a phone call

Question 10

After talking with his supervisor, Clayton likes to review the message and evaluate what was really being said. Clayton is engaging in

A) empathetic listening.
B) critical listening.
C) informational listening.
D) passive listening.

Question 11

Beyond noise, what are some additional factors that may distract your focus?

A) message overload
B) receiver apprehension
C) physical illness
D) A and B

Question 12

Which of the following is an example of controlling external noise?

A) asking people to turn off their cell phones during a meeting
B) eating a meal before a meeting so it doesn't distract you
C) taking a nap before a big test
D) taking some medicine for an upset stomach before a job interview

Question 13

When trying to understand another person's point of view without judging, what type of listening would be useful?

A) passive
B) active
C) informational
D) empathetic

Question 14

John often prefers conversations that require him to intellectually challenge himself. John is a(n) _________ listener.

A) content-oriented
B) action-oriented
C) people-oriented
D) intellectual-oriented

Question 15

An individual's listening ability has implications concerning

A) the effectiveness of productivity.
B) teamwork.
C) the overall organization.
D) all of the above

Question 16

Not listening to a particular radio talk show host because your parents don't is known as

A) bias.
B) discrimination.
C) prejudice.
D) partisanship.

Question 17

Tyler is a police officer out on patrol. After talking on his radio to his dispatch, Tyler uses words such as "copy that" and "10-4". These words are known as

A) slang.
B) colloquialisms.
C) jargon.
D) lingo.

Question 18

Listening to a message then summarizing it back to the sender for verification is known as

A) paraphrasing.
B) rewording.
C) rephrasing.
D) reflecting.

Question 19

Audrey has a difficult time talking with her supervisor. She often feels like she is not understanding her supervisor's instructions because she is misinterpreting what her supervisor is saying. Audrey is experiencing

A) message overload.
B) jargon misunderstanding.
C) receiver apprehension.
D) external noise.

Question 20

What is the most basic principle in the consumer products industry?

A) The customer is always right.
B) Pander to the customer.
C) Listen to the customer.
D) Advertise to the customer.

Question 21

___________ is your physical ability to detect sounds.

A) Hearing
B) Listening
C) Whispering
D) Sensing

Question 22

Think about the last presentation you experienced and apply all steps of the HURIER model to the presentation.

Question 23

Action-oriented listeners prefer brief communication.

Question 24

Asking questions does not provide support to a speaker.

Question 25

Evaluating the information being sent is known as informational listening.

Question 26

Audible talking, the ruffling of papers, or a cell phone going off is known as external noise.

Question 27

Jargon is useful when everyone has a common understanding of the terms at hand.

Question 28

Identify your greatest cause of internal noise. Discuss several different ways of reducing your internal noise.

Question 29

Listening with empathy is the basis for a host of important workplace skills and strategies.

Question 30

____________ability is inextricably linked to individual performance in organizations.

A) Listening
B) Hearing
C) Communication
D) Critical thinking

Question 31

Miguel was sitting in a meeting about an upcoming trade show and was not able to listen to his colleague because he was focused on a phone call that he had received that morning about a his brother who had recently lost his job. Miguel's focus on the phone call served as

A) internal noise.
B) physical noise.
C) external noise.
D) fundamental noise.

Question 32

In the HURIER model, evaluating involves making sense of verbal and nonverbal codes to assign meaning to the information received.

Question 33

Bias involves discriminating against someone based on their race, ethnicity, beliefs, and so forth.

Question 34

Think of several types of jargon you use in your everyday life. Explain how you would describe your jargon to a person who is not familiar with it.

Question 35

Hearing is the process of determining the meaning of verbal and nonverbal messages.

Question 36

Listening involves just verbal communication.

Question 37

Identify your preferred listening style and explain why you prefer it over the other styles.

Question 38

Write an essay discussing whether or not you think new media causes message overload. Give several examples to back up your position.

Question 39

Explain the difference between active listening and passive listening. Give one example each of when it is appropriate to use those styles.

Question 40

Bias applies to both individuals and groups.

Question 41

Which of these is implicated in an individual's listening ability?

A) productivity
B) teamwork
C) individual's success
D) all of the above

Question 42

Listening awareness can do all of the following EXCEPT

A) increase understanding of the nature of listening and its importance in the overall communication process
B) diagnose listening abilities and practices
C) develop skills and techniques to improve listening effectiveness
D) help communicators de-emphasize the importance of listening

Question 43

Think of a time when you found yourself hearing a message but not listening to the speaker. Using the concepts presented in this text, explain what strategies might have helped you listen better in that situation.

Question 44

Imagine that you are in charge of making sure everyone on your team understands the new payroll structure that is being implemented at your organization. Based on what you've read in this chapter, what steps might you take to help ensure everyone is able to listen well to your message?

Question 45

Listening requires you to concentrate on ___________messages being sent and to determine the meaning of those messages.

A) verbal and nonverbal
B) oral and physical
C) communication
D) instrumental and relational

Question 46

___________ is when the speaker includes too many details in a message making it difficult for the listener to understand.

A) Message overload
B) Information overload
C) Speaker overload
D) Listener overload

Question 47

Listening and hearing are the same thing.

Question 48

A person is likely to retain 75% of a conversation.

Question 49

Being an effective listener is a prerequisite to achieving professional excellence.

Question 50

Ethically interpreting a message means you are not intentionally letting your own bias or beliefs interfere with your interpretation.