Exam 3: Listening

Audrey has a difficult time talking with her supervisor. She often feels like she is not understanding her supervisor's instructions because she is misinterpreting what her supervisor is saying. Audrey is experiencing

In the HURIER model, evaluating involves making sense of verbal and nonverbal codes to assign meaning to the information received.

A person is likely to retain 75% of a conversation.

Listening with empathy is the basis for a host of important workplace skills and strategies.

An individual's listening ability has implications concerning

Think about the last presentation you experienced and apply all steps of the HURIER model to the presentation.

Listening requires you to concentrate on ___________messages being sent and to determine the meaning of those messages.

Which of these is implicated in an individual's listening ability?

Beyond noise, what are some additional factors that may distract your focus?

Identify your preferred listening style and explain why you prefer it over the other styles.

When using the HURIER model, what does the understanding step ask you to do?

Listening involves just verbal communication.

Imagine that you are in charge of making sure everyone on your team understands the new payroll structure that is being implemented at your organization. Based on what you've read in this chapter, what steps might you take to help ensure everyone is able to listen well to your message?

Hearing is the process of determining the meaning of verbal and nonverbal messages.

What is the most basic principle in the consumer products industry?

Not listening to a particular radio talk show host because your parents don't is known as

Action-oriented listeners prefer brief communication.

Which of the following is an example of controlling external noise?

Explain the difference between active listening and passive listening. Give one example each of when it is appropriate to use those styles.

Which of the following is NOT an example of message overload?