Deck 1: What Is Organizational Behavior?

Question 1

How is EBM different in the global world than in North America?

A) Nothing differs.
B) Everything differs.
C) One needs to question if the North American EBM will apply abroad.
D) One does not need to question things before going overseas.

Answer 1

C

Question 2

Organizational behavior is the study of ______.

A) strategic management processes
B) information technology
C) individuals at home
D) individuals and their behaviors at work

Answer 2

D

Question 3

Critical thinking has been around ______.

A) since the 1950s
B) since the ancient Greeks
C) since the 1900s
D) since World War I

Answer 3

B

Question 4

How does EBM improve a leader's decisions?

A) It encourages taking everything into consideration.
B) It encourages taking nothing into consideration.
C) It encourages being disciplined with application and using current and relevant scientific evidence.
D) It encourages taking advice from peers and subordinates.

Question 5

Kristen manages a group of workers. She wants to see how her employees would handle positive responses to their attitudes and performances. This is called ______.

A) Taylorism
B) the Hawthorne effect
C) scientific management
D) Gallup study

Question 6

Fanta has just recently been promoted to a new leadership role with her company. She wants to make sure that she takes the right steps when making decisions. What should she avoid using?

A) evidence-based management
B) critical thinking
C) collective brilliance
D) relying on sound practice without research

Question 7

Evidence-based management is originally from the field of ______.

A) management
B) psychology
C) medicine
D) science

Question 8

Evidence-based management (EBM) can be defined as ______.

A) the ability to translate research to practice
B) the ability to translate practice to research
C) the ability to translate theory to research
D) the ability to translate research to theory

Question 9

How are ideologies and theories viewed when it comes to EBM?

A) with great care
B) with neutrality
C) with concern
D) with reluctance

Question 10

Empathy wages refers to ______.

A) sick pay
B) gifts to employees
C) bereavement pay
D) performance incentives

Question 11

With regard to EBM, leaders are encouraged to emphasize drawbacks as well as ______.

A) failures
B) hindrances
C) virtues
D) deal breakers

Question 12

Which of the following is one of the sources of information for EBM?

A) the best available hypothetical evidence
B) the best available statistical evidence
C) the best available stakeholder evidence
D) the best available organizational evidence

Question 13

Being able to illustrate sound practices is important but it should never replace ______ with regard to EBM.

A) valid research methods
B) old theories
C) critical thinking
D) scientific management

Question 14

The Hawthorne researchers discovered that for workers ______ was more important than previously known in understanding performance.

A) an incentive system
B) the human element
C) standards of production
D) dimmed lights

Question 15

Which of the following is a standard for leaders asking questions using EBM?

A) be accepting of "breakthrough" ideas
B) discourage collective brilliance
C) stop treating old ideas like new ones
D) always trust new claims of management principles

Question 16

Applied social psychology is the science of ______.

A) how people address significant challenges
B) how people interact in groups
C) how people address insignificant challenges and interact in groups
D) how people interact in groups and address significant challenges

Question 17

Modern organizational behavior studies started with ______.

A) a 2008 to 2010 Gallup study
B) Frederick Taylor in the 1900s
C) Elton Mayo's Hawthorne Studies
D) Chester Barnard

Question 18

Leadership and organizational behavior falls under the category of ______ psychology.

A) cognitive
B) developmental
C) applied social
D) personality

Question 19

Goals of science are ______.

A) description, analysis, explanation, control
B) description, prediction, explanation, control
C) analysis, prediction, explanation, control
D) explanation, control, evidence, description

Question 20

Which of the following is a discipline that organizational behavior draws from?

A) social media
B) mathematics
C) information technology
D) applied psychology

Question 21

Prosocial motivation is ______.

A) a new concept of motivation that assesses the degree of how employees behave that benefits no one
B) a new concept of motivation that assesses the degree of how employees behave that benefits everyone
C) the first concept of motivation that assesses the degree of how employees behave that benefits themselves
D) the newest concept of motivation that assesses the degree of how employees behave that benefits themselves

Question 22

Paolo has a reputation for making some bad decisions. What is one thing he could do to help with his critical thinking skills?

A) dismiss the credibility of sources
B) neglect evidence
C) ignore alternatives
D) recognize relationships

Question 23

Organizational citizenship behavior (OCB) is ______.

A) how employees show they go above and beyond at work
B) how employees show they do just the bare minimum to get by at work
C) how employees show they do less the required at work
D) how much fun employees have at work

Question 24

Which of the following is a form of motivation?

A) extrinsic
B) superficial
C) monetary
D) organizational

Question 25

Mitroff says that the following question should be asked, ______.

A) What country are we in?
B) What is our organization?
C) Are our products and services unethical?
D) How will the outside world perceive our actions?

Question 26

Employee withdrawal happens with ______.

A) absenteeism
B) poor job market
C) high job satisfaction
D) high engagement

Question 27

Prediction is an important component of theory because it allows ______.

A) people to see what the process looks like
B) people to think about what will happen in the future
C) people to think about what is currently happening
D) people to think of what can or cannot be changed

Question 28

Commonly studied organizational behavior outcome variables are ______.

A) performance, work-related attitudes, employee engagement, and employee withdrawal
B) performance, work-related attitudes, motivation, and employee withdrawal and well-being
C) work-related attitudes, motivation, employee withdrawal, and job satisfaction
D) performance, motivation, employee withdrawal, and employee engagement

Question 29

What are the steps in the scientific method used for organizational behavior?

A) problem statement, review scientific evidence, observations, hypothesis, evaluate and draw conclusions
B) problem statement, hypothesis, review scientific evidence, observations, evaluate and draw conclusions
C) review scientific evidence, hypothesis, observations, evaluate and draw conclusions, problem statement
D) observe, question, develop hypotheses/predictions, collect data, statistically analyze, repeat as needed

Question 30

Performance or job productivity can be defined as ______.

A) determining how well someone gets along with their coworkers
B) determining how much someone knows about the organization they work for
C) determining how much work someone gets done during a regular work day
D) determining how well someone does at his or her required work tasks

Question 31

Which of the following should be used with critical thinking?

A) illogical deductions
B) looking at reasons or evidence
C) arguing against an idea
D) drawing biased conclusions

Question 32

Which of the following is a type of outcome variable that organizational behavior researchers have studied?

A) performance
B) societal attitudes
C) employee investment
D) EBM

Question 33

One of the most important outcomes of organizational behavior is ______.

A) environment
B) productivity
C) relations
D) workload

Question 34

Skills for critical thinking should include ______.

A) biases
B) self-awareness
C) passivity
D) undisciplined thinking

Question 35

Critical thinking is ______.

A) group-directed
B) self-disciplined
C) group monitored
D) self-damaging

Question 36

Hillary has just taken a course in Organizational Behavior for her MBA and wants to apply what she has learned about motivating employees at work. Hillary wants to develop the best type of motivation for her employees, which is ______.

A) instinctive
B) intrinsic
C) prosocial
D) power

Question 37

Fatima has recently taken over as manager of the customer service department of ABC Manufacturing. She has been reviewing turnover reports trying to identify the reason for turnover within the department. She can rule the following out as a reason ______.

A) low job satisfaction
B) poor job market
C) increased employee engagement
D) low employee morale

Question 38

Emmanuel wants to know how his employees are enjoying the new processes and procedures he has implemented since taking over the department. The best way for him to measure work-related attitudes is to ______.

A) measure employee motivation and employee withdrawal
B) measure job performance and employee motivation
C) measure job satisfaction and job performance
D) measure job satisfaction and employee engagement

Question 39

Job performance can be regarded as ______.

A) the least important outcome of OB
B) one of the most important outcomes of OB
C) neither important nor unimportant
D) varies depending on the organization

Question 40

Turnover intentions and turnover are forms of ______.

A) motivation
B) employee withdrawal
C) performance
D) work-related attitudes

Question 41

Turnover intentions is best defined as ______.

A) consistently being absent from work with reason
B) being at work at all times
C) reasons why employees think about quitting
D) being at work with a negative attitude

Question 42

Juan is trying to decide which factor to focus on when it comes to the outcome variables of organizational behavior. Out of the four types of outcome variables listed, which one is most important to improve his organization's productivity?

A) work-related attitudes
B) performance
C) motivation
D) employee withdrawal

Question 43

The dyad level is best described as ______.

A) the most basic level
B) examples similarities between people's behaviors
C) the relationship between two individuals
D) the most complicated level

Question 44

Which of the following is recognized as a level of analysis in organizational behavior research?

A) emotional
B) social
C) industry
D) dynamic

Question 45

Organizational behavior comprises all of the following areas EXCEPT ______.

A) behavior in groups and teams
B) understanding individuals in organizations
C) the role of leaders as motivators
D) the role of technology in organizations

Question 46

Organizational behavior is most associated with ______.

A) social psychology
B) applied psychology
C) psychology
D) applied social psychology

Question 47

The scientific method is best used in organizational behavior because it allows for ______.

A) leaders to form hypotheses, collect observations, and collect data and test it with statistical techniques
B) leaders to collect observations and data and test it with emotional techniques
C) leaders to form hypotheses and collect data and disregard observations
D) leaders to disprove data and observations and test it with statistical techniques

Question 48

Group and team level analysis are important for organizational behavior because ______.

A) an individual can encourage a group or team to perform highly in the workplace
B) a group or team can encourage a group or team member to perform at their best
C) the organizational culture can encourage high levels of individual performance
D) an individual can discourage a group or team to perform highly in the workplace

Question 49

It is important to take a neutral stance toward ideologies and theories because ______.

A) ideas developed in North America do not apply in the global world
B) it is important to look for ways to have theories developed overseas
C) ideas developed in North America can apply to the global world
D) most management experts are from North America, and should not be ignored

Question 50

The "human relations" aspect became part of organizational behavior ______.

A) before the Hawthorne studies
B) with the Hawthorne studies
C) before Frederick Taylor
D) after Frederick Taylor

Question 51

Work-related attitudes can be defined as ______.

A) how others view an employee at work
B) how an employee views his or her own feelings about work
C) how management views an employee at work
D) how an employee gets along with others at work

Question 52

ABC Company is looking at hiring a new leadership team. They want to make sure that they are hiring the best possible people they can find, and that the new leadership team is well versed in organizational behavior. ABC Company should focus on the following skill______.

A) disregarding external forces
B) ineffective communication skills
C) managing poor performance
D) ignoring the impact of global competition

Question 53

Ricky has learned about EBM and decided to start using it within his department. The first thing he should do is to ______.

A) implement ideas from "breakthrough" studies without hesitation
B) work on the development of collective brilliance
C) realize that old ideas are old ideas and should be treated that way
D) show favoritism to new ideas and theories

Question 54

According to a recent Gallup study, the primary reason listed by most employees for being disengaged at work was ______.

A) low pay
B) relationships with coworkers
C) workplace safety
D) their boss

Question 55

Which of the following is a critical thinking skill?

A) self-denial
B) strictness
C) lack of precision
D) rationality

Question 56

Turnover intentions are described as ______.

A) why employees think about leaving an organization
B) why employees leave an organization
C) why employees come to an organization
D) why employees take sick days with no good reasons

Question 57

An example of the group and team level is ______.

A) individuals who do not work toward a common goal
B) a team that has high-performance norms that encourage a team member to perform at their best
C) cultural characteristics that have a profound influence on an individual member's behavior
D) comparisons are made across different industries

Question 58

Theories and predictions are important in organizational behavior because they ______.

A) ignore prior research and help develop new areas
B) build upon prior research and help develop new areas
C) ignore old and new research
D) develop new research areas

Question 59

Samantha is working with a mentor and he has recommended that she develop a virtual management toolkit. Her mentor said that the management toolkit will help her become a better manager. Samantha is feeling a little anxious about it all. What recommendation would you give her?

A) take it all in as fast as you can
B) develop a personal leadership plan
C) never mind, a toolkit is not important
D) you can learn it on the fly

Question 60

Maddy has been tasked to work on a project dealing with work-related attitudes with her company. She wants to be sure she is using a contemporary attitude variable. She should focus on______.

A) job performance
B) job satisfaction
C) employee engagement
D) organizational citizenship behaviors

Question 61

Trisha's manager told her that while her job performance was strong, she needed to go above and beyond what is listed in the job description. Trisha's manager is talking about which of the following outcome variables?

A) work-related attitudes
B) organizational citizenship behaviors
C) motivation
D) employee withdrawal

Question 62

Which of the following is the best way to sort through the information provided by evidence-based management (EBM)?

A) delegating to subordinates
B) critical thinking
C) scientific method
D) illustrative stories

Question 63

Job satisfaction includes ______.

A) how happy someone is with his or her job
B) how happy someone is with their spending habits
C) how happy someone is with his or her spouse or partner
D) how happy someone is with his or her coworkers

Question 64

People who hate their jobs do not collectively cost their organization money based on low productivity.

Question 65

Chris tends to place a higher value on the extent and weight of evidence; this indicates he is displaying which of the following skills needed of a leader?

A) communication
B) judgment
C) charisma
D) decision-making

Question 66

The most basic level of analysis in organizational behavior research is ______.

A) dyad level
B) organizational level
C) industry level
D) individual level

Question 67

The Hawthorne effect describes negative responses in attitudes and performance when researchers pay attention to a group of workers as a whole.

Question 68

Ezra wants to develop the collective brilliance in his organization. He should employ which of the following methods to best accomplish this?

A) Delphi method
B) gut instinct method
C) experimental method
D) research method

Question 69

Nisha wants to make sure that she is working her way to her goals. What is the best way for her to assess them?

A) general outcomes
B) measurable outcomes
C) expectations
D) measurable expectations

Question 70

In the statement, "Leader appreciation leads to higher work engagement in employees," the variable leader appreciation is the ______ variable.

A) independent
B) mediating
C) dependent
D) moderating

Question 71

According to a recent survey, what did senior managers indicate was a behavior displayed by high-performing managers?

A) empowering the team
B) takes a hands-off approach to career development
C) does not ask employees about their personal state of well-being
D) allows the team to create their own vision

Question 72

Which of the following is an example of a dyadic relationship in an organization ______.

A) mentor and protégé
B) supervisor news reporter
C) CEO and top management team
D) trainer and janitor

Question 73

Where do leaders obtain the best available knowledge on workplace issues?

A) intuition
B) senior managers
C) evidence-based management
D) employee surveys

Question 74

Putting theory into practice can be difficult if it is not executed properly. The best way to put theory into practice is to ______.

A) control what can happen and be able to explain it
B) describe the problem and predict whether it will happen again or not
C) describe the problem, predict the future, control the change and explain it
D) describe the problem, predict the future, explain it, and decide whether you can control the change

Question 75

Organizational behavior can be defined as the study of people and their behaviors in the work place.

Question 76

What is the first step in the scientific method?

A) review scientific evidence
B) develop a hypothesis
C) evaluate and draw conclusions
D) state the problem

Question 77

Employee withdrawal includes ______.

A) increased training
B) motivation
C) turnover
D) job satisfaction

Question 78

A leadership development plan needs to include which of the following______.

A) employee personalities
B) concerns
C) behavior strategies
D) materials

Question 79

There are various levels of analysis when studying organizational behavior. Which of the following is NOT one of the levels?

A) individual level
B) dyad level
C) group level
D) triad level

Question 80

Critical thinking skills should be used in organizational behavior to ______.

A) sort through information and then prioritize it
B) take all the information found and apply it
C) use all of the information you have heard about
D) don't question anything that you find