Deck 3: Emotions and Moods

Question 1

Moods are considered ______.

A) state affect
B) trait affect
C) longer in duration than emotions
D) negative workplace feelings

Answer 1

C

Question 2

John is interested in how moods affect a work group. After reading relevant research John learns that ______.

A) moods have no effect on groups
B) group mood has no effect on individuals
C) if a group mood is positive, teammates typically experience positive mood states
D) negative moods have little if no effect on group members

Answer 2

C

Question 3

The extent to which a person feels enthusiastic, active, and alert is known as ______.

A) affective events theory
B) negative state affect
C) positive state affect
D) a good mood

Answer 3

C

Question 4

Jacob believes leaders and followers behave in a rational manner at all times. This might lead him to discount research on ______.

A) financial rewards
B) selection processes
C) emotions and moods
D) training interventions

Question 5

A positive team affective climate has been shown to ______.

A) reduce friendships
B) reduce leader member friendliness
C) reduce psychological distress
D) reduce negative perceptions of the emotional work environment

Question 6

Which of the following are general feeling states that are not related to something that happens to a person, and are not intense enough to interrupt regular thought patterns at work?

A) emotions
B) moods
C) personalities
D) habits

Question 7

Which of the following are brief, lasting only seconds or minutes, but intense enough to disrupt a person's thinking?

A) personalities
B) moods
C) emotions
D) habits

Question 8

Affect-driven behaviors are different from judgment-driven behaviors because they ______.

A) are driven by more long-term attitudes
B) have (relatively) immediate consequences
C) do not impact coworkers
D) do not impact behaviors

Question 9

Emotions are ______.

A) not intense enough to disrupt a person's thinking
B) triggered by specific events
C) more enduring than moods
D) long-lasting

Question 10

Taken together, the work environment, events, personality, and moods combine to evoke ______.

A) emotional responses
B) positive affect
C) negative affect
D) moods

Question 11

The broaden-and-build model is focused on ______.

A) moods
B) emotions
C) training
D) personality

Question 12

Which is directed at a person or situation?

A) emotions
B) moods
C) affect
D) traits

Question 13

Moods are ______.

A) related to something that happens to a person
B) less enduring than emotions
C) general feeling states
D) intense enough to interrupt thought patterns at work

Question 14

Which of the following is true of positive emotions?

A) They are trait-like and last a long time.
B) They close peoples' minds.
C) They can affect emotional reactions of coworkers.
D) They detract from personal and societal resources.

Question 15

What integrates personality, emotions, and moods and considers the impact of the work environment and events that may trigger emotional reactions?

A) moods
B) emotions
C) affective events theory
D) trait theory

Question 16

Another term for emotions and moods is ______.

A) personality
B) attitudes
C) affect
C) effect

Question 17

The shared affective experience of a work group or team is known as ______.

A) organizational culture
B) negative affect
C) positive affect
D) affective climate

Question 18

Which of the following is true of affective events theory?

A) integrates personality, emotions, and moods
B) deals with emotional intelligence development
C) considers impact of performance on affect
D) considers impact of motivation on affect

Question 19

If Cedrick is interested in developing effective working relationships between leaders and followers, he should be familiar with ______.

A) emotional workers
B) moody workers
C) profit
D) affective events

Question 20

If Julian spilled hot coffee on himself, he is likely to experience ______.

A) a mood
B) an emotion
C) an affect
D) a trait affect

Question 21

Which of the following is a limitation of emotional intelligence?

A) relatively unimportant at work
B) easy to measurement
C) cannot be learned
D) too vague

Question 22

EI training programs include ______.

A) emotional awareness exercises
B) emotion deregulation exercises
C) cognitive exercises
D) personality training

Question 23

Which of the following is something we can safely say about emotional intelligence?

A) It is directly related to emotional labor.
B) It predicts your career success.
C) It is foolproof and has no detractors.
D) It develops over a person's life span and can be enhanced through training.

Question 24

Omorosa is adept at reading emotions and moods of coworkers and customers. She is demonstrating high levels of ______.

A) sympathy
B) organizational citizenship behaviors
C) psychological capital
D) emotional intelligence

Question 25

Which of the following is a likely outcome associated with emotional intelligence?

A) increased turnover
B) increased performance
C) increased exit
D) increased negative affect

Question 26

When a desired emotional expression is achieved by changing one's underlying felt emotion it is known as ______.

A) deep acting
B) surface acting
C) emotional dissonance
D) faking

Question 27

The start-of-workday mood affects employees' perceptions of ______.

A) supervisors' moods
B) coworkers' moods
C) customers' moods
D) direct reports' moods

Question 28

Which of the following is defined as the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions?

A) cultural intelligence
B) IQ
C) emotional intelligence
D) street smarts

Question 29

Which of the following is one of the four aspects of emotional intelligence?

A) using a high level of self-awareness
B) using emotion to facilitate cognitive activities
C) surface acting
D) deep acting

Question 30

If an employee in a bad mood is told to "fake it until they make it" based on the organization's expectations, it may cause ______.

A) emotional resentment
B) emotional dissonance
C) emotional upheaval
D) emotional breakdowns

Question 31

Ben just went through an emotional intelligence training program. Which of the following outcomes might he expect to experience?

A) higher work-related stress
B) higher morale
C) no change in emotional intelligence
D) incivility toward others

Question 32

Emotional labor causes ______.

A) emotional intelligence
B) stress
C) negative outcomes
D) decreased performance

Question 33

Tameka is a flight attendant who displays the effort required to effectively manage emotions successfully at her job. She is displaying ______.

A) psychological capital
B) emotional labor
C) affect
D) mood swings

Question 34

The management of feeling to create a publicly observable facial and bodily display is called ______.

A) positive affect
B) emotional dissonance
C) state affect
D) emotional labor

Question 35

It is important that team leaders engage in ______.

A) positive surface acting
B) positive deep acting
C) positive emotional labor
D) positive emotional dissonance

Question 36

The processes by which individuals influence which emotions they have, when they have them, and how they experience and express these emotions is ______.

A) affective event theory
B) emotion regulation theory
C) emotional intelligence
D) emotional quotient

Question 37

Which of the following is the first stage in the process of increasing emotional intelligence?

A) watching others
B) trying new behaviors
C) developing emotional literacy
D) developing trusting relationships that enable change

Question 38

Ted works in a call center environment, and he woke up on the "wrong side of the bed" today. Which of the following is this start to the workday likely to affect first?

A) It will have no effect on his performance.
B) It will affect his perception of customers' moods.
C) He will be more productive.
D) It will not affect how he interacts with customers.

Question 39

Producing a desired outward emotional expression without modifying the underlying emotions is known as ______.

A) surface acting
B) deep acting
C) emotional dissonance
D) emotional labor

Question 40

Sean has been told he has negative affect. Which of the following is likely to be true about him?

A) lower productivity
B) higher performance
C) generally happy all the time
D) better working relationships

Question 41

If leaders create positive emotional contagion ______.

A) customers are happier
B) work groups will spread it
C) performance improves
D) job satisfaction increases

Question 42

Verbally labeling the initial reaction of something negative (e.g., I am angry) and then relabeling it to be less intense (e.g., I am annoyed) is called ______.

A) affect relabeling
B) emotional dissonance
C) positive affect
D) affect spin

Question 43

Valerie's bad mood has spread to her group members. This phenomenon is known as ______.

A) emotional contagion
B) emotional labor
C) emotional intelligence
D) affect

Question 44

To assess the degree that emotional contagions may be affecting a work group, leaders should ask which of the following questions?

A) Do people converge in their interpretation or do people disagree in terms of their reactions?
B) Are reactions balanced evenly within the group?
C) Is this affect spin?
D) Are the members relabeling their emotions?

Question 45

Brittany is able to read other people's emotions and change their reaction to fit the person's expressed emotions. She has ______.

A) high affect spin ability
B) high relabeling ability
C) high reappraisal
D) high emotional intelligence

Question 46

When individuals differ in the interpretations of emotional events it is called ______.

A) convergent linkage
B) divergent linkage
C) complementary linkage
D) group mood

Question 47

Research in psychology is demonstrating that affect may be the result of ______.

A) emotional contagions
B) affective neuroscience
C) brain chemistry
D) emotional intelligence

Question 48

Which of the following is an area that organizational neuroscience may help behavioral scientists better understand?

A) negative affect
B) emotional intelligence
C) understanding what happens in the brain when emotions are experienced by people in organizations
D) econometrics

Question 49

Intentionally decreasing the intensity of an emotional response to a situation or reinterpreting it in a positive way is ______.

A) emotional intelligence
B) affect spin
C) reappraisal
D) relabeling

Question 50

When one individual identifies with another person and this identification causes the emotions to spread it is called ______.

A) convergent linkage
B) divergent linkage
C) complementary linkage
D) group mood

Question 51

The ability to vary responses to emotional events by knowing which people are more reactive than others to both internal and external events is known as ______.

A) affective event theory
B) emotion regulation theory
C) emotional intelligence
D) affect spin

Question 52

The spread of negative emotions in groups has a "ripple effect," and can cause ______.

A) reduced team cooperation
B) reduced conflict
C) reduced customer care
D) reduced relabeling

Question 53

Group mood is the process whereby mood spreads to ______.

A) the organization
B) a second group
C) the individuals in the group
D) the customers

Question 54

Regulating emotions through affect spin, relabeling, and reappraisal has significant ______.

A) detractors
B) lack of practical application
C) evidence-based best practice implications
D) emotional labor support

Question 55

Brain processes that regulate a person's ability to imitate another person, either consciously or unconsciously, are known as ______.

A) emotional regulators
B) mirror neurons
C) black box synapses
D) role modeling

Question 56

Research has demonstrated that the contagion of positive emotions is associated with ______.

A) happier teams
B) higher team performance
C) higher teamwork engagement
D) increased team satisfaction

Question 57

Which of the following examines the potential of brain science to enhance prediction of organizational behavior?

A) emotional intelligence
B) positive psychology
C) organizational neuroscience
D) affective events theory

Question 58

The study of the neural mechanisms of emotion is called ______.

A) organizational behavior
B) affective neuroscience
C) emotional intelligence
D) positive affect

Question 59

Emotional labor is essential for high performance in certain jobs, but may result in ______.

A) cognitive dissonance
B) emotional intelligence
C) affect spin
D) stress

Question 60

Individuals sharing the interpretations of emotional events is called ______.

A) convergent linkage
B) divergent linkage
C) complementary linkage
D) group mood

Question 61

Affective events theory serves as a guide and overall framework to understand ______.

A) how emotions and moods influence workplace outcomes
B) how cognitive understanding of moods and emotions is critical
C) how emotional intelligence improves performance
D) how neuroscience predicts workplace behaviors

Question 62

A study of employees who engaged in surface acting found that mindfulness training reduced ______.

A) negative affect
B) emotional exhaustion
C) sleeplessness
D) stress

Question 63

It is important to understand the emotional contagion process because ______.

A) you can control peoples' moods and emotions
B) emotions (both positive and negative) can spread through groups and organizations
C) emotions have little impact on employee outcomes
D) moods have little impact on employee outcomes

Question 64

Research has shown that mindfulness training increases ______.

A) empathy
B) positive affect
C) emotional intelligence
D) relabeling ability

Question 65

Roger is interesting in applying concepts of organizational neuroscience. Which of the following is an ethical issue he should be aware of?

A) invasion of privacy
B) negative emotional reaction
C) the abundance of research in this area
D) unwilling employees

Question 66

Begin the coaching session by ______.

A) starting with an empty mind
B) establishing a rapport
C) making the employee feel comfortable
D) reacting positively to what they say

Question 67

______ is defined as a state of open attention on what is happening in the present without thinking about the past or worrying about the future.

A) emotional labor
B) psychological capital
C) mindfulness
D) diversity

Question 68

What step helps prepare a leader for a coaching session with a follower?

A) practicing empathy
B) preparing to pay attention
C) giving the employee a book about mindfulness
D) review your past interactions with the employee

Question 69

Being mindful is significantly related to ______.

A) positive affect
B) well-being
C) emotional intelligence
D) affective events theory

Question 70

Research has already determined that pleasure and displeasure are located in ______.

A) mirror neurons
B) black box synapses
C) neuroscience
D) different regions of the brain

Question 71

A new area of research in psychology that is being applied to the study of emotion regulation in the workplace is ______.

A) affective neuroscience
B) affective events theory
C) mindfulness
D) negative affect

Question 72

Mindful meditation has been found to ______.

A) reduce sleep quality
B) reduce stress
C) reduce productivity
D) reduce effectiveness

Question 73

The deepest level of understanding emotions and moods comes from ______.

A) affective events theory
B) neuroscience
C) organizational behavior studies
D) mirror neurons

Question 74

Athletes use this term to describe times when they are mindful, focused, and their behavior seems effortless ______.

A) in the weeds
B) in the know
C) in the groove
D) in the zone

Question 75

By focusing on the present, we can learn about the ______.

A) emotional intelligence of our followers
B) individual differences of our followers
C) negative affect of our followers
D) positive affect of our followers

Question 76

Aetna's implementation of mindful meditation programs is estimated to increase employee productivity each year by ______.

A) $6,000 per employee
B) $5,000 per employee
C) $2,000 per employee
D) $3,000 per employee

Question 77

There are a number of reasons why people conceal their hurt emotions, but what these reasons all have in common is ______.

A) feeling ignored
B) rejection
C) fear
D) feeling worthless

Question 78

Which of the following is a characteristic of mindlessness?

A) I forget a person's name almost as soon as I've been told it for the first time.
B) I find myself making time for employees who need my help.
C) I find myself listening intently to others.
D) I remain in the moment regardless of the situation.

Question 79

Emotions are a relatively new area of OB, but an "affective revolution" has taken place in the field which has led to new implications for ______.

A) managing moods
B) managing performance
C) effective leadership
D) managing the affective events theory

Question 80

Mindful coaching is about ______.

A) leading your followers
B) sharing your expertise
C) preparation and execution
D) showing who is the boss