Exam 3: Emotions and Moods

The management of feeling to create a publicly observable facial and bodily display is called ______.

Affect is triggered by a specific event.

The ability to vary responses to emotional events by knowing which people are more reactive than others to both internal and external events is known as ______.

Another term for emotions and moods is ______.

Aetna's implementation of mindful meditation programs is estimated to increase employee productivity each year by ______.

Which of the following is something we can safely say about emotional intelligence?

Emotions are ______.

Ben just went through an emotional intelligence training program. Which of the following outcomes might he expect to experience?

Affective events theory serves as a guide and overall framework to understand ______.

The start-of-workday mood affects employees' perceptions of ______.

Research has shown happier people perform better and have higher incomes.

EI training programs include ______.

It is important that team leaders engage in ______.

Tameka is a flight attendant who displays the effort required to effectively manage emotions successfully at her job. She is displaying ______.

Describe ways to deal with jobs that require one to suppress affect.

Taken together, the work environment, events, personality, and moods combine to evoke ______.

Describe the importance of emotions and moods at work.

To assess the degree that emotional contagions may be affecting a work group, leaders should ask which of the following questions?

Prepare some program guidelines to help you provide mindfulness coaching to your employees.

What integrates personality, emotions, and moods and considers the impact of the work environment and events that may trigger emotional reactions?