Deck 1: The World of Innovative Management

Question 1

 Recognizing the value of employees involves the organizing role of management.

Answer 1

False

Question 2

 The nature of management is to __________ to cope with diverse and far-reaching challenges.

A) coordinate others
B) force others
C) terminate workers who are not able
D) singlehandedly attempt
E) analyze failures

Answer 2

A

Question 3

 To help people do and be their best, today's effective managers are:

A) controllers.
B) autocratic.
C) enablers.
D) competitive.
E) stabilizers.

Answer 3

C

Question 4

 __________ is the attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and controlling organizational resources.

Question 5

 The rise of virtual work has led to a decline in organizational hierarchies.

Question 6

 Organizing means identifying goals for future organizational performance and deciding on the tasks and use of resources needed to attain them.

Question 7

 Which of the following is a characteristic of a traditional management approach?

A) Managers play the role of an enabler.
B) Managers supervise individuals.
C) Managers constantly mobilize for change.
D) Managers lead and empower teams.
E) Managers encourage conversation and collaboration.

Question 8

 One of the important ideas in the text's definition of management is:

A) the management functions of planning, organizing, leading, and controlling.
B) the attainment of societal goals.
C) effectiveness is more important than efficiency.
D) management is unique to for-profit organizations.
E) efficiency is more important than effectiveness.

Question 9

 __________ is a growing tool for managers to enhance communication and collaboration in support of empowered or bossless work environments.

A) Autocratic leadership
B) Culture
C) Cybercrime
D) Virtual work
E) Social media

Question 10

 Today's effective managers rely on "management by keeping tabs" and play the role of a controller instead of an enabler.

Question 11

 The nature of management is to control and dictate the actions of others in an organization.

Question 12

 Managers in today's work environment rely less on __________ and more on __________ leadership.

A) coordination and communication; control and command
B) autocratic; empowering
C) empowerment and innovation; productivity and efficiency
D) effectiveness and efficiency; quality and profit
E) ethics and social responsibility; profit and cost-savings

Question 13

 Define management and describe two important ideas expressed in the definition.

Question 14

 How an organization goes about accomplishing a plan is a key part of the management function of controlling.

Question 15

 Technological advances have resulted in employees becoming more empowered.

Question 16

 The nature of __________ is to motivate and coordinate others to cope with diverse and far-reaching challenges.

Question 17

 Where the organization wants to be in the future and how to get there defines controlling.

Question 18

 The process of management in the workplace is changing. In the past, a manager's task was to achieve organizational goals by maintaining tight control over his or her employees while standardizing procedures to maintain stability. Today's managers are asked to empower employees while encouraging collaboration and innovation. Contrast today's workforce with the workforce of the past. What developments in present society necessitate a shift in management style? Can you foresee other management style changes on the horizon? 

Question 19

 The use of influence to motivate employees to achieve the organization's goals refers to controlling.

Question 20

 Allocating resources across the organization is part of the organizing management function.

Question 21

 Amanda Rowley, president of Autos-R-Us, recognizes the factory employees for their outstanding performance at the monthly awards banquet on the shop floor by presenting a plaque and a check for $100. She is engaging in the management function of: 

A) bribery.
B) organizing.
C) technical skills.
D) leading.
E) controlling.

Question 22

 When Troy measures his employees' performance and compares their performance against the goals he set for them, he is performing which of the following functions?

A) Staffing
B) Leading
C) Organizing
D) Controlling
E) Planning

Question 23

 When senior managers at Gap Inc. decided to become the number one service-quality clothing company in the world, they were engaging in the management function of: 

A) planning.
B) organizing.
C) leading.
D) controlling.
E) dreaming.

Question 24

 Which of the following is a function of management?

A) Human resources
B) Raw materials
C) Efficiency
D) Planning
E) Effectiveness

Question 25

 __________ is the management function concerned with monitoring employees' activities, determining whether the organization is moving toward its goals, and making corrections as necessary.

A) Planning
B) Resource allocation
C) Controlling
D) Organizing
E) Efficiency

Question 26

 How an organization goes about accomplishing a plan is a key part of the management function of: 

A) planning.
B) organizing.
C) leading.
D) controlling.
E) motivating.

Question 27

 Controlling involves monitoring employees' activities, determining whether the organization is moving toward its goals, and making corrections as necessary.

Question 28

 The public relations nightmare from the U.S. Secret Service in 2015 has been attributed to a breakdown in which managerial function?

A) Controlling
B) Leading
C) Organizing
D) Planning
E) Delegating

Question 29

 Which of the following is not a function of management?

A) Planning
B) Controlling
C) Organizing
D) Leading
E) Performing

Question 30

 Tool Techies, Inc. uses phone surveys of customers to gather information about service and quality. This is an example of the management function of:

A) planning.
B) technical skills.
C) organizing.
D) controlling.
E) conceptual skills.

Question 31

 Which of the following best describes organizing?

A) Assigning responsibility for task accomplishment
B) Using influence to motivate employees
C) Monitoring activities and making corrections
D) Selecting goals and ways to attain them
E) None of these

Question 32

 Leading is the use of influence to motivate employees to achieve organizational goals.

Question 33

 Using influence to motivate employees describes which of the following functions?

A) Controlling
B) Planning
C) Leading
D) Monitoring
E) Organizing

Question 34

 Monitoring activities and making corrections are part of:

A) organizing.
B) planning.
C) leading.
D) staffing.
E) controlling.

Question 35

 Robert, a top-level manager at an advertising agency, spends a significant part of his work day identifying goals for future organizational performance and deciding how to use resources to attain these goals. This involves which management function?

A) Controlling
B) Leading
C) Organizing
D) Planning
E) Delegating

Question 36

 Regina, owner and operator of a small restaurant, believes that her most important task as a manager is establishing goals for the restaurant and deciding what must be done to achieve them. This involves which aspect of what managers do?

A) Organizing
B) Motivating and communicating
C) Measuring
D) Developing people
E) Setting objectives

Question 37

 __________ is the use of influence to motivate employees to achieve organizational goals.

A) Leading
B) Controlling
C) Organizing
D) Planning
E) Staffing

Question 38

 Selecting goals and ways to attain them refers to: 

A) controlling.
B) planning.
C) organizing.
D) staffing.
E) leading.

Question 39

 When Terry Doyle of CommuniCom, Inc. created smaller, more independent maintenance units, he was performing the function of: 

A) controlling.
B) human relations skills.
C) leading.
D) organizing.
E) resourcing.

Question 40

Scenario - Barry Miller ?The promotion to first-line manager took place just six weeks ago for Barry Miller. He was well-qualified for the promotion, but the new job still required a lot of training. One of the challenges has been to coordinate his team's production with the needs of the sales department and with the availability of raw materials from his suppliers. Setting priorities and developing schedules to accomplish the work is a part of Barry's job that he has really enjoyed. The challenges to maintain high rapport and to build a strong team with his employees have already brought him a lot of satisfaction. In reflecting about the last six weeks, Barry concludes that he is very happy about his new job.
 In his job, Barry needs to:

A) plan.
B) organize.
C) lead.
D) control.
E) do all of these.

Question 41

 Stefan, a supermarket cashier, recently received an award for having the highest scan rate among all cashiers. This is an example of organizational:

A) performance.
B) efficiency.
C) effectiveness.
D) structure.
E) goal setting.

Question 42

 All managers have to pay attention to costs, and the best way to improve organizational effectiveness is by severe cost cutting.

Question 43

 __________ involves assigning tasks, grouping tasks into departments, delegating authority, and allocating resources across the organization.

Question 44

 The management function that involves the use of influence to motivate employees to achieve organizational goals is referred to as __________.

Question 45

 Jessica was recently praised by her supervisor for displaying superior customer service during an encounter with a problem customer. This is an example of organizational:

A) information processing.
B) efficiency.
C) effectiveness.
D) structure.
E) goal setting.

Question 46

 Describe the four management functions.

Question 47

 By definition, an organization is considered __________ because it is made up of two or more people.

A) efficient
B) a social entity
C) effective
D) goal-directed
E) deliberately structured

Question 48

 For a widget manufacturing company, worker hours per widget is a measure of:

A) organizational effectiveness.
B) organizational performance.
C) organizational efficiency.
D) organizational structure.
E) none of these.

Question 49

 The ultimate responsibility of managers is to achieve high performance by using resources in an efficient and effective manner.

Question 50

 Efficiency can be defined as the amount of resources used to produce a product or service.

Question 51

 An organization is a social entity that is goal-directed and deliberately structured.

Question 52

 A social entity that is goal-directed and deliberately structured is called a(n) __________.

Question 53

 The degree to which an organization achieves a stated goal refers to:

A) effectiveness.
B) synergy.
C) conceptual skill.
D) efficiency.
E) human skill.

Question 54

 Identify the four functions of management.

Question 55

 A social entity that is goal-directed and deliberately structured is referred to as a(n):

A) organization.
B) management.
C) employee.
D) student.
E) task.

Question 56

 __________ is identifying goals for future organizational performance and deciding on the tasks and use of resources to attain them.

Question 57

 Efficiency refers to the degree to which the organization achieves a stated goal.

Question 58

 Which of the following refers to the amount of resources used to achieve an organizational goal?

A) Effectiveness
B) Synergy
C) Performance
D) Efficiency
E) Management

Question 59

 __________ is the management function concerned with monitoring employees' activities, determining whether the organization is moving toward its goals, and making corrections as necessary.

Question 60

 When an organization is deliberately structured, it is designed to achieve some outcome, such as making a profit.

Question 61

 Which of the following skills is the manager's ability to work with and through other people and to work effectively as a group member?

A) Human
B) Conceptual
C) Technical
D) Intellectual
E) Planning

Question 62

 The ability to motivate others is considered a technical management skill.

Question 63

 One of the biggest mistakes in rapidly changing business environments is managers' ineffective communication skills.

Question 64

 The degree to which the organization achieves a stated goal is called __________.

Question 65

 A manager's __________ skills are demonstrated in the way he or she relates to other people.

A) conceptual
B) human
C) technical
D) leading
E) controlling

Question 66

 Conceptual, human, and technical skills are important to which managerial level?

A) Top managers
B) Middle managers
C) First-line managers
D) Nonmanagers
E) All of these

Question 67

 Organizational __________ refers to the amount of resources used to achieve an organizational goal.

Question 68

 __________ skills are the cognitive abilities to see the organization as a whole system and the relationship among its parts.

A) Human
B) Resource allocation
C) Conceptual
D) Negotiation
E) Technical

Question 69

 Which of the following skills includes specialized knowledge and analytical ability?

A) Conceptual
B) Human
C) Technical
D) Controlling
E) Planning

Question 70

 Which of the following is most important at lower organizational levels?

A) Planning skills
B) Human skills
C) Conceptual skills
D) Technical skills
E) None of these

Question 71

 According to the text, what are the skills used by managers when performing the four functions of management?

A) Conceptual, interpersonal, and organizational
B) Functional, problem-solving, and technical
C) Analytical, interpersonal, and financial
D) Conceptual, human, and technical
E) Communication, strategic, and innovative

Question 72

 Juan Perez is the president of WV Railroad. His organization faces issues related to the environment, government regulation, and competition. He will need to rely primarily on his __________ skills.

A) conceptual 
B) technical 
C) human 
D) controlling 
E) interpersonal 

Question 73

 Sabrina recently helped her subordinates at work resolve an interpersonal conflict by listening to the problem and serving as a mediator. This is an example of use of which management skill?

A) Human
B) Strategic
C) Technical
D) Conceptual
E) Analytical

Question 74

 Only the top managers in organizations need conceptual skills.

Question 75

 Within her role as a small business consultant, Alexa analyzes how organizations fit into their industries, the communities, and the broader social environment. This type of analysis involves which management skill?

A) Organizing
B) Technical
C) Human
D) Conceptual
E) Delegation

Question 76

 Technical skills are particularly important at lower organizational levels, whereas conceptual skills become more important as managers move up the organizational hierarchy.

Question 77

 A type of __________ skill is the single most important factor in whether people feel engaged with their work.

A) planning
B) human
C) conceptual
D) technical
E) controlling

Question 78

 A manager's ability to work with and through other people and to work effectively as a group member is called human skills.

Question 79

 To perform effectively, all managers must possess conceptual, human, and technical skills, although the degree of each skill that is required at different levels of an organization may vary.

Question 80

 __________ are most important at the top management level.

A) Conceptual skills
B) Human skills
C) Technical skills
D) Project skills
E) All of these