Deck 1: Introduction to Quality Improvement

Question 1

In the definition Q=P/E the P stands for:

A) probability
B) percent non-conforming
C) time period
D) performance

Answer 1

D

Question 2

The quality improvement tool defined by best practices is:

A) quality function depolyment
B) benchmarking
C) quality by design
D) ISO 14000

Answer 2

B

Question 3

Which of the following are quality improvement tools that require a computer?

A) FMEA
B) products liability
C) TPM
D) information technology

Answer 3

D

Question 4

A set of interrelated activities with specific inputs and outputs is called:

A) quality control
B) improvement
C) assurance
D) none of the above

Question 5

Which of the following is not a dimension of Q:

A) reliability
B) performance
C) control
D) response

Question 6

Which of the following is not a clause of ISO 9000:

A) continual improvement
B) management responsibility
C) resource management
D) performance measures

Question 7

The area responsible for external customer requirements is:

A) marketing
B) sales
C) procurement
D) product service

Question 8

Optimizing equipment utilization by the entire work force to called:

A) TPM
B) quality by design
C) FMEA
D) QFD