Deck 5: Electronic Commerce and Enterprise Systems

Question 1

With an online transaction processing (OLTP) system, each transaction is accumulated over a period of time and prepared for processing in a large batch of similar transactions.

Answer 1

False

Question 2

When implementing a new enterprise system, keeping the scope of the project fluid and flexible will ease the transition and yield the best results.

Answer 2

False

Question 3

Implementation of an enterprise resource planning (ERP) system provides an organization with an opportunity to also upgrade the information technology that it uses.

Answer 3

True

Question 4

Small and medium size organizations do not employ enterprise systems.

Question 5

It is acceptable to for transaction processing systems to capture inaccurate data.

Question 6

Bartering is a technique used by advertisers to recapture shoppers who abandoned a Website without making a purchase.

Question 7

A customer relationship management (CRM) system helps a company to plan, execute, and control all the activities involved in raw material sourcing and procurement, conversion of raw materials to finished products, and the warehousing and delivery of finished product to customers.

Question 8

Using the hosted software model implies that a small business firm needs to employ a full-time IT person to maintain key business applications.

Question 9

In the past, market segmentation has been easy for B2B marketers because firmographic data was easy to obtain.

Question 10

Smart cards are less protected from misuse that conventional credit, charge, and debit cards because the smart card information is not encrypted.

Question 11

In terms of e-commerce infrastructure, the Web server's required amount of storage capacity and computing power depends primarily on two things: the software that must run on the server and the quantity of content on the e-commerce site.

Question 12

An integrated database for the entire organization makes it easier to share data among different business units.

Question 13

Consumers who have enrolled in mobile banking and downloaded the mobile application to their cell phones can check their credit card balances before making major purchases.

Question 14

An enterprise system ensures that information can be shared with all authorized users in different functional areas.

Question 15

If you abandon an online shopping cart, the seller does not care what you were shopping for.

Question 16

Organizations frequently need to customize a vendor's enterprise resource planning (ERP) software to integrate other business systems.

Question 17

Lack of trust in online sellers is one of the most frequently cited reasons that some consumers are not willing to purchase online.

Question 18

When there is a delay between an event and the eventual processing of the data, it is called batch processing.

Question 19

Product lifecycle management (PLM) typically includes customer relationship management (CRM) software.

Question 20

An electronic exchange is an electronic forum where manufacturers, suppliers, and competitors buy and sell goods, trade market information, and run back-office operations.

Question 21

The ability to capture and analyze all customer interactions, generate appropriate responses, and gather data to create and build effective and efficient marketing campaigns is known as contact management.

Question 22

Legacy systems typically run on the latest hardware.

Question 23

Through e-government, _____.

A)​only government agencies can interact with one another
B)​only businesses can interact with the government
C) ​only individual citizens can interact with the government
D) ​any government unit, business or individual can interact with the government

Question 24

The Asia-Pacific region has overtaken North America as the region with the largest B2C sales and now accounts for over one-third of total worldwide B2C sales.

Question 25

Consortium-operated exchanges are open to any set of buyers and sellers within a given market.

Question 26

Customer support, sales management, and contact management are key features of a customer relationship management (CRM) system.

Question 27

A business-to-business (B2B) market is considerably larger than a business-to-consumer (B2C) market.

Question 28

The market for m-commerce in North America is maturing much earlier than in Western Europe and Japan.

Question 29

The main difference between batch processing and online transaction processing is in the timely update of data.

Question 30

PayPal enables any person or business with an e-mail address to securely, easily, and quickly send and receive payments online.

Question 31

The information about invoices to customers is tracked by ____ system.

A)supply chain management
B)product lifecycle management
C) transaction processing system
D) value chain system

Question 32

Smart cards can be used for a variety of purposes, including storing a user's financial facts, health insurance data, credit card numbers, and network identification codes and passwords. They can also store monetary values for spending.

Question 33

Smart card use is restricted to data associated with financial transactions.

Question 34

External users of product lifecycle management (PLM) software include design partners and raw material suppliers.

Question 35

If an organization is using several separate systems, they can be replaced with a single integrated set of applications for the entire enterprise.

Question 36

Cultural differences, language barriers, and currency variations are all challenges that e-commerce and m-commerce merchants must address when selling to a global marketplace.

Question 37

In the context of enterprise resource planning (ERP) systems, the most efficient and effective ways to complete a business process are called _____.

A)current approaches
B)streamlined processes
C) best practices
D) process improvements

Question 38

XYZ Inc. assigned a part-time mid-level manager to supervise the implementation of an enterprise resource planning (ERP) system. The project has a high risk of failure.

Question 39

In spite of the recent economic downturn, Website operators have shunned the idea of bartering for goods and services.

Question 40

Conversion to an e-commerce or m-commerce system enables organizations to increase the accuracy of order processing and order fulfillment.

Question 41

In batch processing systems, data processing is done _______ data capture.

A)immediately after
B)some time later than
C) immediately before
D) some time before

Question 42

A small business is currently using a paper-based system for billing, which is slow and error-prone. Which system upgrade will make the process faster and have fewer errors?

A)Manual entry of data into spreadsheet system
B)Source data automation
C) Scanning hand-written bills
D) Enterprise resource planning system

Question 43

A key feature of an enterprise system is that _________.

A)it helps a business function isolate information other functions and other levels of management.
B)it is exclusive to small and medium-sized enterprises (SMEs)
C) it employs a database of key operational and planning data that can be shared by all
D) it is only used by large organizations

Question 44

Suppose a business with annual sales revenue of $30 million wishes to use an ERP solution. Which ERP vendor will have the most appropriate solution for them?

A)Tier I vendors such as SAP or Oracle.
B)Tier II vendors such as Epicor or Lawson.
C) Tier III vendors such as Abas or Bluebee software.
D) Vendors from all three tiers would be appropriate.

Question 45

The elimination of organizations that operate between the producer and the consumer is called _____.

A)market segmentation
B)downsizing
C) disintermediation
D) personalization

Question 46

As an organization's purchasing systems generate purchase orders and the items ordered are received, information is sent to the _____ system to manage the amounts owed by the organization.

A)accounts receivable
B)accounts payable
C) invoicing
D) inventory control

Question 47

Suppose a small business is using the hosted model for its enterprise software. Which of the following will not be an issue they will he worried about?

A)promoting and selling their products and services
B)managing the hiring processes
C) employing full-time IT professionals to manage its resources
D) designing of their products and services

Question 48

Payroll transactions and billing are typically done via _____.

A)grid processing
B)online transaction processing (OLTP)
C) online analytical processing (OLAP)
D) batch processing

Question 49

Authentication technologies are used by many organizations to _____.

A)verify the accuracy of their product descriptions and prices
B)secure sensitive data during e-commerce
C) confirm the uniform resource locator (URL) of their suppliers' Websites
D) confirm the identity of a user requesting access to information or assets

Question 50

In the context of purchasing systems involved in the traditional transaction processing systems, when a(n) _____ arrives from a supplier, it is matched to the original order and the receiving report, and a check is generated if all data is complete and consistent.

A)order
B)pick list
C) invoice
D) request for quotation

Question 51

The ______ is a security technique associated with the use of credit cards at the time of purchase that checks additional digits printed on the back of the credit cards.

A)Address Verification System
B)Advanced Authorization
C) Payment Card Industry security standard
D) Card Verification Number

Question 52

Which of the following is an obstacle to the successful implementation of a new enterprise system?

A)​cost and long time frame
B)​employees' fear of change and frustration with new systems
C) ​integration with other systems
D) ​all of these answers

Question 53

With _____, business transactions are accumulated over a period of time for processing in a single unit.

A)online transaction processing systems
B)real-time transaction processing systems
C) on-demand processing systems
D) batch processing systems

Question 54

Which of the following statements is true of retargeting?

A)It is targeted at approximately 50% of Website visitors who shop using smartphone applications.
B)It employs personalized ads to direct shoppers back to a retailer's Website they previously abandoned.
C) It attempts to change buying habits of Web shoppers to get them to consider products they have never considered purchasing before.
D) It attempts to change buying habits of Web shoppers by getting them to visit Websites they have not visited before.

Question 55

According to the classification of enterprise resource planning (ERP) vendors, _____ vendors target medium-sized firms with annual revenues in the $50 million to $1 billion range operating out of one or more locations.

A)Tier III
B)Tier II
C) Tier IV
D) Tier I

Question 56

You have been put in charge of implementing a new enterprise system. You should do all of the following EXCEPT:

A)​allow sufficient time to transition from the old way of doing things to the new system and processes.
B)​allocate sufficient time and money for training staff.
C) ​define metrics that you'll use to assess project progress and identify project-related risks.
D) ​provide access to the new system only to your immediate team to avoid conflict and confusion.

Question 57

A(n) _____ is central to individuals and organizations of all sizes and ensures that information can be shared across all business functions and all levels of management to support the running and managing of a business.

A)transaction processing system
B)enterprise system
C) procurement system
D) batch processing system

Question 58

Tom's Art Supplies used to sell art supplies through mail order catalogs, but the company's order takers often had difficulty deciphering their customers' handwriting on the order forms. Since switching to an online e-commerce site, Tom's has been able to solve this problem, allowing the company to enjoy the advantage of:

A)​reaching new customers
B)​reducing costs
C) ​increasing accuracy
D) ​improving customer service

Question 59

Which of the following is NOT one of the key website performance measures commonly used by online retailers?

A)response time
B)total sales
C) transaction success rate
D) system availability

Question 60

The number of mobile Websites worldwide is expected to grow rapidly because of ______________.

A)the availability of more costly handsets
B)typically uniform product offerings
C) advances in artificial intelligence technologies
D) the development of new and useful applications

Question 61

_____ involves reentering data that was not typed or scanned correctly.

A)Data editing
B)Data correction
C) Data manipulation
D) Data encryption

Question 62

Suppose two businesses (Alpha Inc. and Beta Inc.) are undertaking ERP implementation projects. Alpha Inc. has a host of other applications that need integration with the new ERP. Beta Inc. has users who are showing resistance to the new ERP system. Among these, the _____ Inc. project is more likely to become a failure.

Question 63

In a transaction processing system (TPS), a(n) _____ must track the flow of data related to all the cash flows that affect an organization.

Question 64

_____ is a subset of e-commerce that involves electronic transactions between consumers using a third party to facilitate the process.

A)Business-to-business (B2B) e-commerce
B)Business-to-consumer (B2C) e-commerce
C) Consumer-to-business (C2B) e-commerce
D) Consumer-to-consumer (C2C) e-commerce

Question 65

Conversion to an e-commerce or m-commerce system enables organizations to _________.

A)improve the level of customer service
B)implement an enterprise resource planning (ERP) system
C) increase the cost of doing business
D) reinforce consumer-to-consumer (C2C) e-commerce

Question 66

Which of these is an advantage of the hosted software model?

A)Consistent reliability
B)Data security
C) Faster system start-up
​
D) Increased total cost of ownership
​

Question 67

_____ divides the pool of potential customers into subgroups usually defined in terms of demographic characteristics.

A)Disintermediation
B)Social networking
C) Market segmentation
D) Market augmentation

Question 68

A customer relationship management (CRM) system helps a company in managing ______.

A)material sourcing and procurement
B)product development and manufacturing
C) distribution and accounting
D) human resources and finance

Question 69

______ electronic commerce applications support transactions between governments such as the federal government and state or local governments.

Question 70

A reason for the growth in business-to-consumer (B2C) e-commerce is that online B2C shoppers have the ability to design a _____ product.

A)standardized
B)universal
C) generic
D) ​personalized

Question 71

You design and make women's jewelry, which you sell through an e-commerce site. Based on feedback from potential customers, you have decided to make a few changes to your site, such as developing a loyalty program, publishing customer testimonials, and including your Better Business Bureau Online accreditation logo. These steps are designed to address potential customers' ______.

A)​privacy concerns
B)​lack of trust
C) ​language challenges
D) ​all of these answers

Question 72

Which of the following forms of e-commerce has created an opportunity for many people to make a living out of selling items on auction Websites?

A)Business-to-business (B2B) e-commerce
B)Consumer-to-consumer (C2C) e-commerce
C) Consumer-to-business (C2B) e-commerce
D) Business-to-consumer (B2C) e-commerce

Question 73

Which of the following types of processing is essential for businesses that require access to current data such as airlines, ticket agencies, and stock investment firms?

A)Batch processing
B)Multiple unit processing
C) Business intelligence processing
D) Online transaction processing

Question 74

Which of the following statements is true of product lifecycle management (PLM) software?

A)It distributes data only to the employees of an organization.
B)It provides documents required for FDA and environmental compliance.
C) It secures data so that changes cannot be made early in the product design process.
D) It is frequently employed by non-manufacturing organizations.

Question 75

Many organizations employ _____ which capture and process the detailed data necessary to update records about the fundamental business operations of an organization.

Question 76

A(n) _____ is responsible for guaranteeing that the people or organizations who are granted unique digital certificates are in fact who they claim to be.

Question 77

_____includes the planning, executing, and controlling of all activities involved in raw material sourcing and procurement, converting raw materials to finished products, and the warehousing and delivering finished product to customers.

A)Maintenance, repair and operations (MRO)
B)Materials requirement planning (MRP)
C) Customer relationship management (CRM)
D) Supply chain management (SCM)

Question 78

Which of the following forms of e-commerce is more likely to offer a more customized product offering?

A)Business-to-government (B2G) e-commerce
B)Business-to-business (B2B) e-commerce
C) Consumer-to-consumer (C2C) e-commerce
D) ​Business-to-consumer (B2C) e-commerce

Question 79

Which of the following transactions definitely require online transaction processing and cannot work on batch processing approach?

A)Payroll
B)Vendor payments
C) Customer billing
D) Stock investments

Question 80

_____ is a standard that spells out measures and security procedures to safeguard a card issuer, a cardholder, and a merchant.

A)Secure Sockets Layer (SSL)
B)Card Verification Number
C) Virtual private network (VPN)
D) Payment Card Industry (PCI)