Deck 1: Leadership and Management Principles

Question 1

_____ are vital to good leaders because they are able to take the vision of the leader and achieve the determined goals.

A) Managers
B) Motivators
C) Visionaries
D) Followers

Answer 1

Followers

Question 2

Interpersonal communication and the ability to apply _____ are two critical skills every nurse needs to enhance professional practice.

A) vision
B) supervision
C) delegation
D) problem solving

Answer 2

problem solving

Question 3

Leadership is best defined as:

A) an interpersonal process of participating by encouraging fellowship.
B) delegation of authority and responsibility and the coordination of activities.
C) inspiring people to accomplish goals through support and confidence building.
D) the integration of resources through planning, organizing, and directing.

Answer 3

inspiring people to accomplish goals through support and confidence building.

Question 4

The postoperative patient with anterior cervical laminectomy is complaining of tightness in his throat. His voice is raspy. The staff nurse asks the unit secretary to page Dr. Julio stat. This is an example of _____ leadership.

A) authoritarian
B) democratic
C) laissez-faire
D) servant

Question 5

During a staff meeting, a group of RNs has complained that medications are not arriving to the unit in a timely manner. The nurse manager suggests that the group resolve this issue through the development and work of a multidisciplinary team led by one of these RNs. This scenario demonstrates:

A) adaptation.
B) empowerment.
C) flexibility.
D) relationship management.

Question 6

The best leadership style for unfavorable conditions is:

A) leader-member relations.
B) task-oriented structure.
C) position power.
D) laissez faire.

Question 7

A nursing unit has demonstrated lower patient satisfaction scores during the last quarter. The manager of the unit has formed a small team to set long- and short-term goals for the unit with action plans to increase patient satisfaction. This is an example of which management process?

A) Planning
B) Organizing
C) Coordinating
D) Controlling

Question 8

A nursing unit has discovered a series of medication errors with regards to a particular computerized physician order set and the calculation within the order. The unit manager has a theory on changes that should be made within the order to decrease the confusion for nursing staff. However, the nurse manager realizes that changes would need to be made with pharmacy input as well as other nursing units within the facility and the multi-hospital system. Which of the following management theories is exemplified when the nurse manager considers the impact of change on the organization as a whole?

A) Contingency theory
B) Systems theory
C) Complexity theory
D) Chaos theory

Question 9

Which of the following is true of management activities?

A) Inspiring a vision is a management function.
B) Management is focused on task accomplishment.
C) Management is more focused on human relationships.
D) Management is more important than leadership.

Question 10

Nursing management is defined as:

A) delegation of authority and responsibility and the coordination of tasks.
B) the integration of resources through planning, organizing, and directing.
C) the process of influencing patients to accomplish goals.
D) the coordination and integration of nursing resources by applying the management process to accomplish nursing care and service goals and objectives.

Question 11

A medical-surgical unit reports higher rates of patient satisfaction coupled with high rates of staff satisfaction and productivity. Which of the following is attributed to the data?

A) Effective leadership
B) Management involvement
C) Mentoring
D) Rewards and recognition

Question 12

A staff registered nurse (RN) is leading a multidisciplinary clinical pathway team in the development of care for patients with total knee replacement. Which of the following statements would exemplify leadership behaviors in a clinical pathway team meeting?

A) "Nursing is responsible for pain control of the total knee replacement patient."
B) "Our pharmacist has provided some excellent pain control literature."
C) "Physical therapy's expertise is in rehabilitation, not pain control."
D) "Total knee replacement patients require optimal pain control."

Question 13

A nurse is caring for an elderly patient who was admitted after sustaining a fall at home. When creating a care plan for the patient, she requests that the doctor order a home health visit to assess for home safety and medication compliance. In addition, the nurse is concerned about the nutrition of the patient and requests a dietitian evaluation. The nurse is demonstrating which of the following leadership skills?

A) Care provider
B) Business principles
C) Care coordination
D) Change management

Question 14

A nurse manager at Great Lakes Hospital is meeting with the dean of a well-recognized university who is the keynote speaker today at the nursing conference. He remembers that one of the RNs is interested in attending a well-known university to obtain a doctorate. The nurse manager arranges for the RN to meet with this dean. The nurse manager is exhibiting leadership behaviors consistent with (select all that apply):

A) feminist perspective.
B) servant leadership.
C) transactional leadership.
D) transformational leadership.

Question 15

The role of the _____ is to provide leadership and direction for all aspects of nursing care.

A) nurse manager
B) care provider
C) nurse executive
D) senior leader

Question 16

Which of the following behavioral aspects are present in the feminist perspective leadership style (select all that apply)?

A) Builds relationships
B) Focuses on completing tasks and achieving goals
C) Empowers others
D) Fosters an environment of mothering
E) Supports bargaining of tasks and roles
F) Promotes personal growth

Question 17

A nursing executive is leading a multidisciplinary team of professionals who have worked well together on prior initiatives. Which of the following leadership styles might work best in this situation?

A) Authoritarian
B) Democratic
C) Transformational
D) Transactional

Question 18

The manager of the emergency department in a large hospital focuses on customer service, exudes the nursing code of ethics, and sees his or her job as an occupation with a lifetime commitment. This is a concept known as:

A) leadership.
B) management.
C) professionalism.
D) vision.

Question 19

Good leaders need to be able to demonstrate an intuitive skill of empathy and expressiveness when dealing with others in the workplace. This requires sensitivity and awareness of the emotions and moods of others and is known as:

A) social awareness.
B) self-awareness.
C) self-management.
D) relationship management.

Question 20

A quality improvement team is working to enhance teamwork among the staff in a newly developed Alzheimer's program. Which of the following statements would be an expected behavior that illustrates quantum leadership?

A) "After the meeting today, each member on this team will be a role model of good communication techniques to other staff members."
B) "How would you describe an ideal collaborative practice environment?"
C) "What do you think about sharing our opinions today in a mutually respectful manner as we move around the table?"
D) "You folks are highly motivated and smart enough to develop a plan on your own. I'll support you as needed."

Question 21

A nurse manager at Morgan Hill Community Hospital is known to be an excellent nursing manager by the personnel working on her nursing unit. The nurse manager exhibits which of the following behaviors (select all that apply)?

A) Knows the personnel and addresses them by name
B) Intervenes when she receives complaints
C) Has a consistent style that never varies
D) Is visible on the nursing unit by all shifts on a frequent basis
E) Evaluates a number of aspects of problems prior to making decisions
F) Uses decision by consensus to resolve conflicts
G) Fosters collaboration

Question 22

Which of the following behaviors build trust between leaders and employees in an organization (select all that apply)?

A) Sharing relevant information
B) Encouraging competition via winners and losers
C) Reducing controls
D) Meeting expectations
E) Avoiding discussion of sensitive issues

Question 23

Which of the following factors are central to successful nursing leadership (select all that apply)?

A) Access to information and resources
B) Respectful and collaborative teamwork
C) Supportive cultures in which nurses are valued for their expertise
D) Formal and informal power
E) Vertical compensation

Question 24

Which of the following definitions apply to management (select all that apply)?

A) It is a process of inspiring people to accomplish goals through support and confidence building.
B) It is the process of coordination and integration of resources to accomplish specific goals.
C) It includes the activities of planning, organizing, coordinating, directing, and controlling.
D) It is a process of planning and directing human effort to achieve established objectives.
E) It is the directing of the organizations' money, facilities, and supplies to achieve results.

Question 25

Which of the following traits describe a transactional leader (select all that apply)?

A) Functions in a caregiver role
B) Surveys their followers' needs and sets goals for them
C) Uses charisma to produce greater effort in followers
D) Focuses on the maintenance and management of ongoing and routine work
E) Motivates followers to perform to their full potential

Question 26

To reach Magnet status the nursing service in a hospital must attain competency in which of the following areas (select all that apply)?

A) Professionalism
B) Use of critical thinking skills
C) Business skills and principles
D) Leadership
E) Communication and relationship management
F) Knowledge of the health care environment
G) Implementation of an acuity-based staffing system