Deck 12: Wireless Communications in Business

Question 1

A help desk is a place where users go to get manuals on the technology they are using so they can solve problems themselves.

Answer 1

False

Question 2

Two disadvantages of using wireless by IT departments are more difficult system setup and increased installation costs.

Answer 2

False

Question 3

In which document is a company simply asking different vendors to provide their most competitive pricing?

A) request for quotation
B) request for comments
C) request for information
D) request for proposal

Answer 3

A

Question 4

Which term is defined as the profit divided by the investment?

A) VoIP
B) RFI
C) RFP
D) ROI

Question 5

The information you gather about the current network in preparation for implementing a WLAN will not be complete without which of the following?

A) request for proposal
B) wireless site survey
C) request for comments
D) request for costs

Question 6

ZigBee is a good technology for multimedia distribution and consumer entertainment.

Question 7

Newer models of wireless residential gateways and wireless SOHO routers support which of the following for Internet calls?

A) automatic prioritization of VoIP
B) virus scanning
C) advanced firewall techniques
D) conversion to analog for landlines

Question 8

Which of the following enable you to use the WLAN for regular telephone calls?

A) SOHO
B) DSL
C) QoS
D) Wireless VoIP

Question 9

Which of the following can help to identify why a new technology may be needed?

A) Calculating ROI
B) Determining costs
C) New standards
D) Assessing the current network

Question 10

WiMedia's primary application is ____.

A) data for product identification
B) multimedia distribution
C) cable replacement
D) residential and industrial control

Question 11

Bluetooth's primary application is ____.

A) multimedia distribution
B) data for product identification
C) cable replacement
D) residential and industrial control

Question 12

WoWLAN uses the wireless infrastructure to carry both voice and data.

Question 13

Which of the following is generally NOT an element in an RFP?

A) statement of values
B) description of operations
C) maximum acceptable bid
D) timetable

Question 14

Compared to wired systems, two of the most significant advantages of wireless systems for IT departments are easier system setup and which of the following?

A) increased bandwidth
B) user authentication
C) decreased cabling costs
D) better security

Question 15

A ____ is a detailed planning document that is sent to potential vendors with precise specifications for the products and services that the organization intends to buy.

A) request for comments
B) request for information
C) request for investment
D) request for proposal

Question 16

____ takes advantage of Voice over IP (VoIP) technology but instead of using the wired network to carry voice calls, VoWLAN uses the wireless infrastructure to carry both voice and data.

A) VoWLAN
B) WLAN
C) WMAN
D) WiMAX

Question 17

Wireless technology can provide access to corporate data from almost any location.

Question 18

A(n) ____ cost is a cost that a user may continue to pay over an extended period of time.

A) recurring
B) upfront
C) initial
D) one-time

Question 19

Which type of cost is one that is necessary to start a project?

A) Permanent
B) Recurring
C) Upfront
D) Continuous

Question 20

Industry experts agree that ____ is the greatest advantage of wireless technology.

A) reduced costs
B) access to corporate data from almost anywhere
C) increased bandwidth
D) increased security

Question 21

____________________ phones are the telephone handsets that connect to a WLAN's access point (AP).

Question 22

After the RFPs have been received and the vendor has been selected, it is important to perform a limited trial, also known in the industry as a(n) ____.

A) RFI
B) pilot project
C) RFQ
D) WASP

Question 23

____ provides all users as well as support specialists with the knowledge to effectively operate and support the new wireless technology.

A) Training
B) RFI
C) RFQ
D) RFP

Question 24

A(n) ______________________________ is a document that seeks information about what vendors may have to offer.

Question 25

MATCHING
Match each item with an statement below:
a. recurring costs
b. SOHO
c. ZigBee primary application
d. WLANs-802.11a/b/g/n
e. ROI projections
f. RFQs
g. external consultants
h. pilot project
i. help desk
j. wireless VoIP phones
useful when considering the purchase of products or services needed for a business

Question 26

MATCHING
Match each item with an statement below:
a. recurring costs
b. SOHO
c. ZigBee primary application
d. WLANs-802.11a/b/g/n
e. ROI projections
f. RFQs
g. external consultants
h. pilot project
i. help desk
j. wireless VoIP phones
used when the project will be entirely designed and implemented by the company's internal staff

Question 27

MATCHING
Match each item with an statement below:
a. recurring costs
b. SOHO
c. ZigBee primary application
d. WLANs-802.11a/b/g/n
e. ROI projections
f. RFQs
g. external consultants
h. pilot project
i. help desk
j. wireless VoIP phones
costs that continue to be paid over a period of time

Question 28

MATCHING
Match each item with an statement below:
a. recurring costs
b. SOHO
c. ZigBee primary application
d. WLANs-802.11a/b/g/n
e. ROI projections
f. RFQs
g. external consultants
h. pilot project
i. help desk
j. wireless VoIP phones
term used for a device that is best suited for a home or small office environment

Question 29

____ is the continued follow-up for answering questions and assisting users.

A) Training
B) Support
C) Pilot project
D) Initial test

Question 30

Determining the cost in relationship to the benefits is known as calculating ______________________________.

Question 31

Newer models of wireless SOHO routers support automatic __________ of VoIP for Internet calls.

Question 32

MATCHING
Match each item with an statement below:
a. recurring costs
b. SOHO
c. ZigBee primary application
d. WLANs-802.11a/b/g/n
e. ROI projections
f. RFQs
g. external consultants
h. pilot project
i. help desk
j. wireless VoIP phones
mostly used for data networking

Question 33

A ____ is a central point of contact for users who need assistance using technology.

A) WASP
B) SOHO router
C) wireless FSO
D) help desk

Question 34

MATCHING
Match each item with an statement below:
a. recurring costs
b. SOHO
c. ZigBee primary application
d. WLANs-802.11a/b/g/n
e. ROI projections
f. RFQs
g. external consultants
h. pilot project
i. help desk
j. wireless VoIP phones
the telephone handsets that connect to a WLAN's AP, permitting
use of the WLAN for telephone calls

Question 35

MATCHING
Match each item with an statement below:
a. recurring costs
b. SOHO
c. ZigBee primary application
d. WLANs-802.11a/b/g/n
e. ROI projections
f. RFQs
g. external consultants
h. pilot project
i. help desk
j. wireless VoIP phones
central point of contact for users who need assistance using technology

Question 36

A(n) ____________________ consists of measuring the strength and quality of the signal and the resulting transmission speeds and throughput achievable in all the different locations.

Question 37

MATCHING
Match each item with an statement below:
a. recurring costs
b. SOHO
c. ZigBee primary application
d. WLANs-802.11a/b/g/n
e. ROI projections
f. RFQs
g. external consultants
h. pilot project
i. help desk
j. wireless VoIP phones
residential and industrial control

Question 38

MATCHING
Match each item with an statement below:
a. recurring costs
b. SOHO
c. ZigBee primary application
d. WLANs-802.11a/b/g/n
e. ROI projections
f. RFQs
g. external consultants
h. pilot project
i. help desk
j. wireless VoIP phones
opportunity for managers to see the technology in action so that they can begin to understand how it will impact the business

Question 39

MATCHING
Match each item with an statement below:
a. recurring costs
b. SOHO
c. ZigBee primary application
d. WLANs-802.11a/b/g/n
e. ROI projections
f. RFQs
g. external consultants
h. pilot project
i. help desk
j. wireless VoIP phones
groups that participate in the wireless technology adoption planning process

Question 40

After a new technology has been tested thoroughly, the next step is to ____.

A) calculate the ROI
B) ask for an RFP
C) begin training
D) ask for an RFQ

Question 41

What are some of the key elements of a request for proposal?

Question 42

What are some of the questions you need to answer when assessing the current network?

Question 43

How can wireless technologies increase an employee productivity?

Question 44

Briefly describe the advantages of wireless technology in business.

Question 45

Briefly describe how to develop a plan to implement a wireless technology.

Question 46

Why should an organization's IT team be involved when implementing a wireless technology?

Question 47

List five factors regarding the potential implementation of a WLAN identified by a wireless site survey.

Question 48

Briefly explain how to perform a wireless site survey.

Question 49

Briefly describe the data security and privacy issues faced by wireless technologies.

Question 50

What are some of the questions you need to answer when looking at the organization to evaluate the need for wireless technology?