Exam 12: Wireless Communications in Business
Why should an organization's IT team be involved when implementing a wireless technology?
Making an investment in wireless technology involves the efforts of many people. One of the most important groups is the organization's IT team. The purpose of using the IT staff is twofold. First, they have a broad background in technology and can contribute much to the dialog regarding their experiences and knowledge base. They are the most trained technologists for the organization, and they need to be treated as such. Nothing alienates an IT staff more quickly than to hire an outside consultant without first tapping the expertise in house.
The most important reason for involving the IT staff at this point is to make them aware of the proposed project, since they will be the ones who will provide technical support and training. This group will be the strongest promoters of the new technology to the users. If the IT staff is alienated from the planning process, the project will likely be slow to take off or even fail.
A help desk is a place where users go to get manuals on the technology they are using so they can solve problems themselves.
False
How can wireless technologies increase an employee productivity?
Having universal access to corporate data leads to increased productivity by employees. In a survey by Cisco in 2001, users reported that when using a WLAN they could access data almost two additional hours each day than if they were only using a wired network. This increase occurred when users were away from the computer in their offices but still connected to the WLAN during meetings, conferences, and sales calls. If the additional two hours of connection time translated into 70 minutes of increased productivity (a standard ratio), this means the average user could be 22% more productive. For a worker with a salary of $64,000, this means that the annual productivity improvement per wireless user could be worth as much as $7,000 each year to the business. In addition, almost two-thirds of WLAN users reported that the wireless connection improved the accuracy of their everyday tasks.
A ____ is a detailed planning document that is sent to potential vendors with precise specifications for the products and services that the organization intends to buy.
Which type of cost is one that is necessary to start a project?
MATCHING
Match each item with an statement below:
-mostly used for data networking
After the RFPs have been received and the vendor has been selected, it is important to perform a limited trial, also known in the industry as a(n) ____.
Which of the following enable you to use the WLAN for regular telephone calls?
What are some of the questions you need to answer when looking at the organization to evaluate the need for wireless technology?
MATCHING
Match each item with an statement below:
-residential and industrial control
Wireless technology can provide access to corporate data from almost any location.
Newer models of wireless residential gateways and wireless SOHO routers support which of the following for Internet calls?
MATCHING
Match each item with an statement below:
-the telephone handsets that connect to a WLAN's AP, permitting
use of the WLAN for telephone calls
A(n) ______________________________ is a document that seeks information about what vendors may have to offer.
A ____ is a central point of contact for users who need assistance using technology.
Newer models of wireless SOHO routers support automatic __________ of VoIP for Internet calls.
ZigBee is a good technology for multimedia distribution and consumer entertainment.
MATCHING
Match each item with an statement below:
-central point of contact for users who need assistance using technology
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