Deck 7: E-Business Systems

Question 1

Transaction reports can take the form of a transaction listing, such as a payroll register.

Answer 1

True

Question 2

The integration of enterprise application clusters has little, if any, impact on customer call center responsiveness.

Answer 2

False

Question 3

Collaborative work management tools help people accomplish or manage individual work activities.

Answer 3

False

Question 4

Increasingly, sales people are using Web browsers and contact management software to connect to their company's marketing websites.

Question 5

Knowledge management applications focus on providing a firm's employees with tools that support group collaboration, decision making, and human resources management.

Question 6

Cross-functional enterprise systems cross the boundaries of traditional business functions in order to reengineer and improve vital business processes all across the enterprise.

Question 7

Transaction processing systems play a vital role in supporting the operations of an e-business enterprise.

Question 8

Firms such as transportation companies, wholesalers, retailers, financial institutions, and service companies must use production/operations information systems to plan and control their operations.

Question 9

Enterprise application integration (EAI) software provides legacy systems that perform data conversion and coordination, and application communication and messaging services.

Question 10

Distribution and manufacturing are considered front office systems; customer service and sales order entry are back office systems.

Question 11

Enterprise application integration (EAI) software enables users to model the business processes and interactions that should occur between business applications.

Question 12

Training in a virtual world is effective, but obstacles include both technology and culture.

Question 13

Training in a virtual world can both lower costs and increase efficiency.

Question 14

Online transaction processing (OLTP) is generally considered a post-event system because transactions are entered nightly.

Question 15

Many companies view sales force tracking as a way to gain a strategic advantage in sales productivity and marketing responsiveness.

Question 16

Transaction processing systems update the corporate databases of an organization to reflect changes resulting from day-to-day business transactions.

Question 17

Enterprise collaboration systems are cross-functional e-business systems that enhance communication, coordination, and collaboration among the members of business teams and workgroups.

Question 18

Networked enterprises view cross-functional enterprise systems as a strategic way to use IT to centralize information resources.

Question 19

The term interactive marketing has been coined to describe a supply chain management process that is based on using the Internet, intranets, and extranets to establish a two-way transactions between a business and its customers.

Question 20

Partner relationship management concentrates on the efficiency of a firm's internal production, distribution, and financial processes.

Question 21

Instead of focusing on the information processing requirements of business functions, enterprise software focuses on supporting integrated clusters of _______________ involved in the operations of a business.

A) application software
B) business processes
C) customer relationships
D) all of the choices are correct.

Question 22

Which of the following applications focuses on tools that support group collaboration and decision support?

A) Customer relationship management
B) Enterprise resource planning
C) Knowledge management
D) Supply chain management

Question 23

Computer aided manufacturing systems are those that automate the production process, such as employing humanlike robots to complete the step of painting the product being manufactured.

Question 24

Accounting information systems are among the newest, yet are the most widely used information systems in business.

Question 25

_______________ is defined as the use of the Internet and other networks and information technologies to support electronic commerce, enterprise communication and collaboration, and Web-enabled business processes, both within a networked enterprise and with customers and business partners.

A) Electronic business
B) Enterprise collaboration
C) Cross-functional system management
D) Supply chain management

Question 26

A process control computer system uses special sensing devices that measure physical phenomena, such as temperature or pressure changes.

Question 27

Networked enterprises view _______________ systems as a strategic way to use IT to share information resources and improve the efficiency and effectiveness of business processes.

A) electronic business
B) enterprise collaboration
C) cross-functional enterprise
D) supply chain management

Question 28

Human resource management applications offered over corporate intranets can enable managers and other employees to perform HRM tasks with little intervention by the HRM department.

Question 29

A(n) _______________ architecture illustrates the inter-relationships of the major cross-functional enterprise applications that many companies have, or are installing, today.

A) enterprise application
B) enterprise operation
C) cross-functional
D) none of the choices are correct.

Question 30

Human resource information systems are designed to support most common human resource functions, such as recruitment, selection, hiring, job placement, performance appraisals, and training over corporate intranets.

Question 31

Which of the following applications focuses on the efficiency of a firm's internal production, distribution, and financial processes?

A) Customer relationship management
B) Enterprise resource planning
C) Knowledge management
D) Supply chain management

Question 32

Operational accounting systems emphasize legal and historical record-keeping and the production of accurate financial statements.

Question 33

The overall goal of computer-integrated manufacturing is to segregate the production and support processes.

Question 34

_______________ systems cross the boundaries of traditional business functions in order to reengineer and improve vital business processes all across the enterprise.

A) Electronic business
B) Enterprise collaboration
C) Cross-functional enterprise
D) Supply chain management

Question 35

Which of the following applications focuses on acquiring and retaining profitable customers via marketing, sales, and service processes?

A) Customer relationship management
B) Enterprise resource planning
C) Knowledge management
D) Supply chain management

Question 36

As described in the text, partner relationship management focuses on:

A) Developing the most efficient and effective sourcing and procurement processes
B) Acquiring and retaining profitable customers via delivery of timely products
C) Acquiring and retaining partners who can enhance the selling and distribution of a firm's products and services
D) Providing a firm's employees with tools that support group collaboration and decision support

Question 37

According to the Real World case, some of Cisco's employees are full-time telecommuters, living and working in places such as Illinois while telecommuting to the firm's offices in California.

Question 38

Which of the following applications aims to acquire and retain partners who can enhance the sale and distribution of a firm's products and services?

A) Customer relationship management
B) Enterprise resource planning
C) Partner Relationship Management
D) Supply chain management

Question 39

Which of the following applications focuses on developing the most efficient and effective sourcing and procurement processes?

A) Customer relationship management
B) Enterprise resource planning
C) Knowledge management
D) Supply chain management

Question 40

Moving from mainframe-based legacy systems to integrated, cross-functional client/server applications typically involves installing _______________ software.

A) enterprise resource planning
B) supply chain management
C) customer relationship management
D) all of the choices are correct.

Question 41

_______________ software can integrate the front-office and back office systems applications of a business so they work together in a seamless, integrated way.

A) Customer relationship management (CRM)
B) Knowledge management (KM)
C) Enterprise application integration (EAI)
D) Supply chain management (SCM)

Question 42

Enterprise application integration (EAI) software provides _______________ that performs data conversion and subordination, and application communication and messaging services.

A) middleware
B) a legacy system
C) the telecommunication protocol
D) a business application

Question 43

Electronic mail, voice mail, faxing, Web publishing, bulletin board systems, and paging are considered _______________ tools.

A) electronic communication
B) collaborative work management
C) electronic conferencing
D) All of the choices are correct.

Question 44

Online transaction processing is considered a _______________ system because it captures and processes transactions immediately.

A) customer service
B) post-event
C) batch processing
D) real time

Question 45

As described in the text, supply chain management focuses on:

A) Developing the most efficient and effective sourcing and procurement processes
B) Acquiring and retaining profitable customers via delivery of timely products
C) Acquiring and retaining partners who can enhance the selling and distribution of a firm's products and services
D) Providing a firm's employees with tools that support group collaboration and decision support

Question 46

The first step of the transaction processing cycle is _______________.

A) inquiry processing
B) document generation
C) transaction processing
D) data entry

Question 47

Customer service and sales order entry are _______________.

A) middleware
B) legacy systems
C) back office systems
D) front office systems

Question 48

Enterprise application integration (EAI) software enables users to model the business processes and interactions that should occur between:

A) International divisions
B) Suppliers and customers
C) End users
D) Business applications

Question 49

According to the text, enterprise resource planning focuses on:

A) Developing the most efficient and effective sourcing and procurement processes
B) Acquiring and retaining profitable customers via delivery of timely products
C) The efficiency of a firm's internal production, distribution, and financial processes
D) Providing a firm's employees with tools that support group collaboration and decision support

Question 50

Transaction processing systems process data in two basic ways: _______________ and _______________.

A) Online processing, offline processing
B) Online/real-time processing, batch processing
C) Distributed processing, centralized processing
D) Replicated processing, distributed processing

Question 51

The capabilities and potential of _______________ are driving the demand for better enterprise collaboration tools in business.

A) the Internet
B) intranets
C) extranets
D) All of the choices are correct.

Question 52

Transaction processing systems play a vital role in supporting the _______________ of an e-business enterprise.

A) customer service
B) product distribution
C) operations
D) systems architecture

Question 53

As described in the text, knowledge management focuses on:

A) Developing the most efficient and effective sourcing and procurement processes
B) Acquiring and retaining profitable customers via delivery of timely products
C) Acquiring and retaining partners who can enhance the selling and distribution of a firm's products and services
D) Providing a firm's employees with tools that support group collaboration and decision support

Question 54

_______________ systems are cross-functional information systems that enhance communication and coordination among the members of business teams and workgroups.

A) Enterprise coordination
B) Enterprise integration
C) Enterprise collaboration
D) Transaction processing

Question 55

_______________ update the corporate databases of an organization to reflect changes resulting from day-to-day business transactions.

A) Online transaction processing (OLTP) systems
B) Enterprise application integration systems
C) Accounting processing systems
D) Transaction processing systems

Question 56

Distribution and manufacturing are _______________.

A) middleware
B) legacy systems
C) back office systems
D) front office systems

Question 57

Transaction processing systems are _______________ information systems that process data resulting from the occurrence of business transactions.

A) customer relationship management (CRM)
B) knowledge management (KM)
C) operational accounting
D) cross-functional

Question 58

According to the text, customer relationship management focuses on:

A) Developing the most efficient and effective sourcing and procurement processes
B) Acquiring and retaining profitable customers via marketing and delivery of timely products and services
C) Acquiring and retaining partners who can enhance the selling and distribution of a firm's products and services
D) Providing a firm's employees with tools that support group collaboration and decision support

Question 59

_______________ are events that occur as part of doing business, such as sales, purchases, deposits, withdrawals, refunds, and payments.

A) Items
B) Transactions
C) Occurrences
D) Processes

Question 60

A transaction is _______________.

A) any exchange of goods
B) any business event that must be captured and recorded
C) an event requiring an exchange of money
D) any business process where an exchange of resources occurs

Question 61

A(n) _______________ business system is a type of information system that supports the business functions of accounting, finance, marketing, operations management, and human resource management.

A) functional
B) inter-enterprise
C) collaboration
D) enterprise resource

Question 62

Marketing information systems can help marketing managers with:

A) Customer relationship management
B) Product planning and pricing
C) Targeted marketing strategies
D) All of the choices are correct.

Question 63

_______________ tools help people accomplish or manage group work activities.

A) Calendaring and scheduling
B) Task and project management
C) Collaborative work management
D) Knowledge management

Question 64

Training in a virtual world can both _______________.

A) increase costs and increase efficiency
B) lower costs and lower efficiency
C) increase costs and lower efficiency
D) lower costs and increase efficiency

Question 65

Workflow systems, document sharing, and knowledge management are considered _______________ tools.

A) electronic communication
B) collaborative work management
C) electronic conferencing
D) All of the choices are correct.

Question 66

Collaborative work management tools include all of the following except:

A) Calendaring and scheduling tools
B) Task and project management
C) Faxing, paging, and bulletin board systems
D) Knowledge management

Question 67

_______________ information systems support the production/operations function that includes all activities concerned with the planning and control of the processes producing goods and services.

A) Finance
B) Management
C) Marketing
D) Manufacturing

Question 68

Targeted marketing includes all of the following components except:

A) Online behavior
B) Content
C) Credit
D) Demographics/psychographics

Question 69

Advertising and promotion efforts can be tailored to each visit to a site by an individual. This strategy is based on a variety of tracking techniques, such as Web "__________" files recorded on the visitor's disk drive from previous visits.

A) Virus
B) Donut
C) Cookie
D) Compressed

Question 70

Which of the following is supported by the marketing business function?

A) Compensation analysis
B) Process control
C) Credit management
D) Sales force automation

Question 71

Which of the following is considered a human resource business function?

A) Compensation analysis
B) Payroll
C) Customer relationship management
D) Sales force automation

Question 72

Training in a virtual world is effective, but obstacles include both _______________.

A) technology and culture
B) hardware and software
C) front office and back office
D) suppliers and customers

Question 73

Video-conferencing, chat systems, and discussion forums are considered _______________ tools.

A) electronic communication
B) collaborative work management
C) electronic conferencing
D) All of the choices are correct.

Question 74

All of the following are supported by the accounting business function except:

A) General ledger
B) Inventory control
C) Capital budgeting
D) Payroll

Question 75

Which of the following is considered a collaborative work management tool?

A) Calendaring and scheduling
B) Instant messaging
C) Voice conferencing
D) Paging

Question 76

Many companies view sales force automation as a way to gain _______________ in sales productivity and marketing responsiveness.

A) customer loyalty
B) strategic advantage
C) higher profits
D) demographic/psychographic customer statistics

Question 77

Which of the following is considered an electronic communications tool?

A) Calendaring and scheduling
B) Instant messaging
C) Voice conferencing
D) Chat systems

Question 78

Providing website visitors with chat rooms, Web forms and questionnaires, and e-mail correspondence opportunities enables companies to use _______________ to encourage customers to become involved in product development, delivery, and service issues.

A) order processing
B) interactive marketing
C) sales force automation
D) None of the choices are correct.

Question 79

Which of the following is considered an electronic conferencing tool?

A) Calendaring and scheduling
B) Instant messaging
C) Data conferencing
D) Paging

Question 80

Which of the following is considered a production/operations business function?

A) Personnel requirements forecasting
B) Process control
C) Investment management
D) Sales force automation