Deck 9: Listening to Out-Group Members

Question 1

Restatement does not include adding any of your personal thoughts into reiterating the other person's point of view.

Answer 1

True

Question 2

All of the following are methods for demonstrating empathy except ______.

A) coercion
B) restatement
C) support
D) reflection
E) paraphrasing

Answer 2

A

Question 3

According to expectancy theory, the first step in the motivation process is to let workers know they are competent in their work.

Answer 3

True

Question 4

Empowering others to act allows out-group members to be more independent and responsible.

Question 5

Empathy is a special kind of listening that is more demanding than just listening.

Question 6

Paraphrasing involves serving as a sounding board for another's concerns.

Question 7

By their nature, out-group members are avoiding, or in conflict with, community.

Question 8

According to the text, there are no clear strategies for dealing with out-group members.

Question 9

Out-group members have a positive impact on group synergy.

Question 10

Out-groups form when people disagree with the social, political, or ethical positions of the group.

Question 11

Leader-member exchange theory states leaders should avoid creating special relationships with group members.

Question 12

Listening requires that the leader set aside his or her own biases to allow out-group members to express themselves freely.

Question 13

The presence of out-groups is a relatively rare occurrence in groups.

Question 14

It is not necessary for leaders to listen to out-group members and bring them in.

Question 15

Simply listening to out-group members' complaints is an effective way of responding to them.

Question 16

One of our strongest interpersonal needs is to know we belong.

Question 17

Empowerment requires the leader to relinquish some control.

Question 18

Listening to out-group members indicates that you agree with them.

Question 19

Out-group members are disconnected and not fully engaged with the group's goals.

Question 20

In group decision making, the minority is often seen as an out-group.

Question 21

How does social identity theory explain why out-groups form?

Question 22

The desire to know if we are "in" or "out" refers to our need for:

A) Inclusion
B) Recognition
C) Empathy
D) To be listened to
E) None of the above

Question 23

Share an example of a time you responded to out-group members in a way that enhanced the whole group and its goals.

Question 24

Listening to out-group members requires leaders to do everything except:

A) Trying to be open-minded
B) Paying attention to what people say
C) Accepting that intolerance may occur and not much can be done about it
D) Allowing all members to express their viewpoints
E) None of the above

Question 25

Out-groups should be of concern to leaders because:

A) Out-group members do not receive the respect they deserve.
B) Out-groups run counter to building community.
C) Out-groups have a negative impact on group synergy.
D) All of the above.
E) None of the above.

Question 26

How do out-groups form?

A) Some individuals cannot identify with the beliefs of the larger group
B) People lack communication skills or social skills
C) People are in opposition with the majority
D) People feel excluded by the group
E) All of the above

Question 27

Why should leaders be concerned about the negative impact of out-groups?

A) Out-groups help to build community.
B) Out-groups have a negative impact on group synergy.
C) Out-groups are more productive than in-groups.
D) All of the above.
E) None of the above.

Question 28

When have you been in an out-group at school or work? Which of the reasons for out-group formation apply to your experience? What was the impact on you of being in the out-group? What was the impact on the larger group? Which of the leadership strategies in Chapter 8 would have been effective in reaching out to you?

Question 29

How does the leader-member exchange theory help leaders manage out-groups?

Question 30

Why are out-groups a natural occurrence in everyday life?

Question 31

Briefly discuss the impact of out-groups.

Question 32

What are the four steps in demonstrating empathy?

Question 33

What strategy involves the leader trying to place himself or herself in the shoes of out-group members?

A) Recognizing out-group members
B) Listening to out-group members
C) Showing empathy to out-group members
D) Helping out-group members feel included
E) None of the above

Question 34

"Stated another way, you're suggesting that…" is an example of:

A) Reflection
B) Paraphrasing
C) Support
D) Restatement
E) All of the above Page: 208
Level: Medium
Essay

Question 35

Leader-member exchange (LMX) theory states that leaders:

A) Should strive to try to exchange detailed information with some followers
B) Should create a high-quality relationship with each one of their followers
C) Should give followers all of the tools necessary for success
D) All of the above
E) None of the above

Question 36

What researcher pointed out that in small groups our greatest need is to know whether we belong to the group?

A) Kouzes and Posner
B) Stogdill
C) House
D) Schulz
E) None of the above

Question 37

Out-groups have a(n) impact on group synergy.

A) Positive
B) Additive
C) Important
D) Negative
E) Neutral

Question 38

Placing out-group members on equal footing in the group describes:

A) Giving out-group members a voice
B) Showing empathy to out-group members
C) Listening to out-group members
D) Helping out-group members feel included
E) None of the above

Question 39

What is not an impact of out-groups?

A) Out-group members do not receive the respect they deserve from others.
B) Out-groups run counter to building community
C) Out-group members create cohesiveness in the group
D) Out-groups have a negative impact on group synergy
E) All of the above

Question 40

Creating special relationships with each group member is an example of:

A) Expectancy violation theory
B) Mohandas Gandhi
C) Implicit personality theory
D) Leader-member exchange
E) None of the above