Deck 1: Information Systems in Business

Question 1

A process control system is an example of an operation support system that records and processes data resulting from business transactions.

Answer 1

False

Question 2

One system can be made up of other systems or can be a part of a bigger system.

Answer 2

True

Question 3

Expert systems can serve as consultants to users by providing expert advice in limited subject areas.

Answer 3

True

Question 4

Smoke signals and library card catalogs are examples of an information system.

Question 5

Management information systems (MIS)provide information in the form of reports and displays.

Question 6

Having a basic understanding of information systems is good,but not nearly as important as understanding other functional business areas.

Question 7

An information system that supports accounting is an example of a functional business system.

Question 8

Information technology can help all kinds of businesses improve the efficiency and effectiveness of their business processes and managerial decision making.

Question 9

Integration of business systems allows greater flexibility and provides greater business support than any of the individual systems could provide alone.

Question 10

Decision support systems (DSS)provide managerial end users with ad hoc and interactive support of their decision-making processes.

Question 11

In real-time processing,data are processed immediately after a transaction occurs.

Question 12

An information system can use hardware as simple as a pencil and paper to capture and store its data.

Question 13

Gaining a strategic advantage over competition requires the innovative application of information technologies.

Question 14

An extranet is an Internet-like network inside the enterprise; an intranet is between the enterprise and its trading partners.

Question 15

Most retail stores now use computer-based information systems to keep track of inventory,but few use them to evaluate sales trends.

Question 16

Sew What? attributes their outstanding growth to Web-driven sales.

Question 17

An expert system can provide advice for operational chores,such as equipment diagnostics or loan portfolio management.

Question 18

Information systems that focus on operational and managerial applications in support of basic business functions,such as accounting,are known as strategic information systems.

Question 19

Enterprise collaboration systems involve the use of software tools to support e-commerce functions with customers and suppliers.

Question 20

The term "information technology" refers to all of the components and resources necessary to deliver the information and functions of a system to an organization.

Question 21

Data can be thought of as context independent.This means that a list of numbers or name by themselves do not provide an understanding of the context in which they were recorded.

Question 22

Optical disks and plastic cards are examples of hardware resources,but paper forms are not.

Question 23

A home temperature control system is an example of a cybernetic system.

Question 24

Data are raw facts or observations,typically about physical phenomena or business transactions.

Question 25

Anyone who uses an information system or the information it produces can be referred to as an end user.

Question 26

Multiple systems never share an environment; each has its own.

Question 27

Increased importance placed on cyber-security will reduce the need for workers skilled in information security.

Question 28

The human body and an oil refinery can both be classified as systems.

Question 29

Mismanagement or misapplication of information systems can ultimately result in business failure.

Question 30

Most end users in business are referred to as knowledge workers,people who spend most of their time communicating,collaborating,and creating,using,and distributing information.

Question 31

A sales manager exercises control when reassigning salespersons to new territories after evaluating feedback about their sales performance.

Question 32

Falling prices of computer hardware and software should continue to induce more businesses to expand their computerized operations.

Question 33

Information systems are just like any other system,but their value to the modern organization is unlike any other system ever created.

Question 34

In the context of the information systems model,computer peripherals typically consist of hardware devices,such as keyboards,and productivity tools,such as word processing software.

Question 35

A large-scale movement to outsource basic software programming functions to India,the Middle East,and Asia-Pacific countries has resulted because U.S.programmers have been inadequately trained.

Question 36

An organization is considered an open system when it interfaces and interacts with other systems in its environment.

Question 37

Hershey Foods' $115 million SAP deployment made the news as a successful rollout.

Question 38

In the context of the information systems model,data resources are typically organized as databases and expert systems.

Question 39

In the context of the information systems model,information is subjected to a "value-added" process that converts it to data that meet the needs of end users.

Question 40

The initial rollout of Hershey Food's ERP system failed miserably.Fortunately,the cost of developing and implementing the system was minimal.

Question 41

Calculating employees' pay,federal taxes,and other payroll deductions is a business example of a computerized processing activity.

Question 42

Which of the following is a false statement?

A)Today's information systems are doing the same basic things that they did over 40 years ago.
B)Today there is a much higher level of integration of system functions.
C)Today there is greater connectivity across dissimilar system components.
D)None of the statements is false.

Question 43

According to the Real World case,although the Veterans' Administration suffered a systems failure in September 1997 that affected 17 VA facilities,there was never any threat to patient safety.

Question 44

Companies generally rely on e-business applications to do all of the following except:

A)Re-engineer internal business processes
B)Implement electronic commerce systems
C)Monitor employee productivity
D)Promote enterprise collaboration among business teams and workgroups

Question 45

All of the following are fundamental reasons for business applications of information technology except:

A)Support of strategies for competitive advantage
B)Support of business processes and operations
C)Compliance with environmental regulations
D)Decision making support

Question 46

According to the Real World case,the September 2007 system failure at the 17 Veterans' Administration facilities severely interfered with the normal operations,inpatient and outpatient care,pharmacy,and access to electronic patient records.

Question 47

In its simplest form,a system consists of all the following except:

A)A group of cooperative users
B)A set of interrelated components
C)A clearly defined boundary
D)A common set of objectives

Question 48

In an e-business enterprise,an intranet refers to:

A)An Internet-like network inside the enterprise
B)A network between an enterprise and its trading partners
C)A network between the members of a single workgroup
D)All the choices are correct.

Question 49

Information technology can be used to support _______________.

A)product development teams
B)customer support processes
C)any other business activity
D)All the choices are correct.

Question 50

The text classifies information systems as either operations or management support information systems.Which one of the following would not be classified as an operations support system?

A)Transaction processing systems
B)Process control systems
C)Enterprise collaboration systems
D)Decision support systems

Question 51

According to the Real World case,JetBlue's employees do not need training to utilize the computerized reservation system.

Question 52

The expanding role of information systems from the 1950s to the present,in sequential order,are:

A)Management reporting,decision support,electronic business and commerce,data processing,strategic and end user support
B)Data processing,management reporting,strategic and end user support,electronic business and commerce,decision support
C)Data processing,management reporting,decision support,strategic and end user support,electronic business and commerce
D)Electronic business and commerce,management reporting,data processing,strategic and end user support,decision support

Question 53

All of the following are considered computer hardware technology except:

A)Operating system software
B)Microcomputers
C)Keyboards
D)Printers

Question 54

In information systems activities,a user interface commonly refers to a more convenient and efficient method of end-user input and output with a computer system.

Question 55

E-business uses Internet technologies to work and empower _______________.

A)business processes
B)electronic commerce
C)collaboration among business teams
D)All of the choices are correct.

Question 56

The rapid development of microcomputer processing power,application software packages,and telecommunications networks gave birth to the phenomenon of _______________.

A)manufacturer-to-public direct sales
B)MIS departments
C)end user computing
D)electronic monitoring

Question 57

E-commerce ____________________.

A)involves buying,selling,marketing,and servicing of products,services,and information over a variety of computer networks
B)uses the Internet,intranets,and extranets to support every step of the commercial process,such as multimedia advertising,product information,and customer support
C)involves Internet security and payment mechanisms that ensure completion of delivery and payment processes
D)All of the choices are correct.

Question 58

How do information systems aid in decision making?

A)Information systems help companies determine investments.
B)Information systems help companies determine which products to sell or discontinue.
C)Information systems can be used to gain competitive advantage.
D)All of the choices are correct.

Question 59

In information systems activities,the processing of data resources typically takes the form of data entry activities.

Question 60

After data has been entered into a computerized information system,it is usually not necessary to correct or update it.That is the benefit of a computerized system-once entered,always correct.

Question 61

When information system applications focus on providing information and support for effective decision making by managers,they are called _______________ support systems.

A)decision
B)management
C)collaboration
D)process

Question 62

An information system that supports the business functions of accounting,finance,human resource management,marketing,or operations would be classified as a(n)_______________ system.

A)functional business
B)executive information
C)management information
D)decision support

Question 63

A database of customer purchases that provides end-user managers with interactive and ad hoc decision-making support is referred to as _______________.

A)a transaction processing system
B)a decision support system
C)an information reporting system
D)an executive information system

Question 64

A system that provides expert advice and acts as an expert consultant to users,such as a credit application advisor,process monitor,or diagnostic maintenance system,is a(n)________.

A)Expert System
B)Knowledge Management System
C)Strategic Information System
D)Functional Business System

Question 65

Most information systems are designed to ______________.

A)produce information and support decision making
B)handle record-keeping
C)handle transaction processing chores
D)All the choices are correct.

Question 66

A system that supports operations or management processes that provide a firm with strategic products,services,and capabilities for competitive advantage,such as online stock trading,shipment tracking,and e-commerce Web systems is a(n)_______________.

A)Expert System
B)Knowledge Management System
C)Strategic Information System
D)Functional Business System

Question 67

Electronic commerce systems generally include all of the following except:

A)Internet websites for online sales
B)Direct links to credit reporting services
C)Extranet access of inventory databases
D)Intranets that allow sales reps to access customer records

Question 68

Success in today's dynamic business environment depends heavily on maximizing the use of Internet-based technologies and Web-enabled information systems to meet the competitive requirements of _______________.

A)customers
B)suppliers
C)business partners
D)All of the choices are correct.

Question 69

A system that manages petroleum refining,power generation,and steel production systems is an example of a(n)_______________.

A)transaction processing system
B)decision support system
C)enterprise collaboration system
D)process control system

Question 70

A production manager needs a system to help determine how much product to manufacture based on the expected sales associated with a future promotion,plus the location and availability of the raw materials necessary to manufacture the product.What type of system would meet this manager's needs?

A)Transaction processing system
B)Process control system
C)Enterprise collaboration system
D)Decision support system

Question 71

Information systems that focus on operational and managerial applications in support of basic business functions,such as accounting or marketing,are known as _______________.

A)functional business systems
B)strategic information systems
C)executive information systems
D)knowledge management systems

Question 72

A system that supports the creation,organization,and dissemination of business knowledge within the enterprise,such as intranet access to best business practices,sales proposal strategies,or customer problem resolutions is a(n)_______________.

A)Expert System
B)Knowledge Management System
C)Strategic Information System
D)Functional Business System

Question 73

The text classifies information systems as either operations or management support information systems.Which one of the following would not be classified as a management support system?

A)Management Information Systems
B)Decision Support Systems
C)Executive Information Systems
D)Transaction Processing Systems

Question 74

An information system that provides intranet access to best business practices,sales proposal strategies,or customer problem resolutions would be classified as a(n)_______________.

A)Expert System
B)Knowledge Management System
C)Strategic Information System
D)Functional Business System

Question 75

An information system that handles sales and inventory processing,and processes daily business updates would be classified as a(n)_______________.

A)a transaction processing system
B)a decision support system
C)a management information system
D)an executive information system

Question 76

Executive information systems (EIS)are tailored to meet the strategic information needs of which of the following management levels?

A)Top management (strategic)
B)Middle management (tactical)
C)Lower management (operational)
D)All of the choices are correct.

Question 77

When employees in a project team use email to send and receive messages and use video conferences to hold electronic meetings and coordinate their activities,they are using _______________.

A)transaction processing systems
B)process control systems
C)enterprise collaboration systems
D)decision support systems

Question 78

Process control systems monitor and control _______________ processes.

A)physical
B)transactional
C)inter-departmental
D)mechanical

Question 79

Business applications of information systems are typically combinations of several types of information systems.This integration is referred to as _______________ systems.

A)information reporting
B)decision support
C)cross-functional informational
D)end user computing

Question 80

A nuclear power plant uses electronic sensors linked to computers to continually monitor processes and make instant (real-time)adjustments that control the power generation process.This is an example of a(n)_______________.

A)transaction processing system
B)decision support system
C)enterprise collaboration system
D)process control system