Deck 1: Introducing Management

Question 1

Minorities constitute less than one-third of the U.S. population.

Answer 1

False

Question 2

Improvements in technology, the deregulation of markets, and the opening of national borders have had little impact on businesses in the United States and Europe.

Answer 2

False

Question 3

Intellectual capital is defined as the collective and shared knowledge of an organization's workforce.

Answer 3

True

Question 4

Improvements in technology, the deregulation of markets, and the opening of national borders have had little impact on businesses in the United States and Europe.

Question 5

A knowledge worker is a person whose physical capabilities are the most critical assets.

Question 6

National and geographic boundaries of world business are becoming increasingly more well-defined as global competition increases.

Question 7

Society is becoming more lenient in its expectations that social institutions conduct their affairs per high moral standards.

Question 8

Tech IQ is the ability to use technology and commitment to stay informed about the latest technological developments.

Question 9

Globalization refers to the worldwide interdependence of resource flows, product markets, and business competition that characterizes the new economy.

Question 10

Prejudice is the holding of negative opinions and attitudes about people who lack interpersonal or technical skills.

Question 11

Workforce diversity describes demographic differences among members of the workforce focusing primarily on income, social status, education, and experience.

Question 12

Discrimination refers to an invisible barrier that limits the career advancement of women and minorities.

Question 13

National boundaries hardly count anymore in the world of business.

Question 14

Commitment represents one's talents or job-relevant capabilities.

Question 15

Integrity and ethical leadership must be practised at all organizational levels.

Question 16

The reach of the global economy means that countries and people are increasingly connected through the media, information technology, travel, and lifestyles.

Question 17

The "glass-ceiling effect" limits the career advancement and promotion of women and minorities.

Question 18

Ethics refers to a code of moral principles that sets standards of what is "good" or "right" as opposed to what is "bad" or "wrong."

Question 19

Intellectual capital is a personal asset for individuals.

Question 20

The intellectual capital equation is simply: intellectual capital = competency x commitment.

Question 21

Any inefficiency in an organization reduces the cost of production.

Question 22

Greater focus on command and control, concern for efficiency, and emphasis on individual performance are some recent trends in managing organizations.

Question 23

An open system is a collection of subsystems that function independently from one another.

Question 24

In a free-agent economy, people do not change jobs very often.

Question 25

Low versus high goal attainment determines whether an organization is efficient but not effective.

Question 26

An open system interacts with its environments to transform resource inputs into product outputs such as finished products and/or services.

Question 27

In the context of present day organizational trends, organizations and their members are networked for intense, real-time communication and coordination.

Question 28

The first leaf in the shamrock organization consists of a core group of "freelancers" and "independent contractors."

Question 29

Performance effectiveness is defined as the quantity and quality of outputs relative to the cost of inputs.

Question 30

Organizations are complex systems with many interrelated parts functioning together to achieve common goals.

Question 31

Performance efficiency is an output measure of resource cost associated with goal accomplishment.

Question 32

Productivity refers to the quantity or the amount of work that is performed by a group or team.

Question 33

All organizations are open systems that interact with their environments.

Question 34

Since employment patterns are changing dramatically, people should maintain a "portfolio of skills" to increase their flexibility and job opportunities.

Question 35

A manager is a person who supports, activates, and is responsible for the work of others.

Question 36

To survive in the new workplace, people must have links with peers and others inside and outside the organization in order to get things done and be able to communicate personal and work group successes and progress.

Question 37

A manager who emphasizes meeting production targets even if there is a cost overrun is more interested in performance efficiency than in performance effectiveness.

Question 38

Core workers, contract workers, and part-time workers are the three different employment patterns in the Irish shamrock model used by Charles Handy.

Question 39

In Charles Handy's description of changing careers, a person who performs specific tasks as needed and is compensated on a fee-for-services basis is a known as a core worker.

Question 40

The open systems model focuses on the internal rather than external factors that transform resources into finished products.

Question 41

Top managers are supposed to set strategy and lead an organization consistent with its purpose and mission.

Question 42

The responsibilities of a team leader or supervisor will include planning meetings and work schedules; recruiting, training, and developing team members to meet performance standards; and recommending pay increases for subordinates.

Question 43

Typical job titles for middle managers include department head, team leader, and supervisor.

Question 44

An example of a middle manager is a clinic director in a hospital who develops and implements action plans consistent with the objective set by the hospital's higher-level executives.

Question 45

Organizing is the process of assigning tasks, allocating resources, and coordinating the activities of individuals and groups to implement plans.

Question 46

The top managers are primarily responsible for all four management functions, and the other managers are in charge of any one of the functions.

Question 47

Line managers are responsible for work that makes a direct contribution to an organization's outputs.

Question 48

A team leader is someone who coordinates complex projects with task deadlines while working with many persons within and outside the organization.

Question 49

Middle managers are in charge of overseeing the overall operations of an organization.

Question 50

Effective managers successfully help others achieve both high performance and satisfaction in their work.

Question 51

Functional managers are primarily involved in using their special technical expertise to advise and support line workers.

Question 52

In the management process, if the planning is impeccable, then there is no need for controlling.

Question 53

The upside-down pyramid view of organizations shows customers at the top being served by workers who are supported by managers.

Question 54

The top managers of an organization constitute an executive team that is not accountable to any higher authority in the organization.

Question 55

Through controlling, a manager identifies desired results and ways to achieve them.

Question 56

Controlling is the process of assigning tasks, allocating resources, and coordinating activities.

Question 57

Planning is the process of measuring work performance, comparing results to objectives, and taking corrective action as needed.

Question 58

Leading is the process of arousing people's enthusiasm to work hard and inspiring their efforts to fulfill plans and accomplish objectives.

Question 59

In an upside-down pyramid, the best managers are often known for "helping" and "supporting" rather than "directing" and "order-giving."

Question 60

Staff managers are responsible for the work activities that make a direct contribution to the organization's outputs.

Question 61

The learning focus in management is on developing skills and competencies to deal with the complexities of human behaviour and problem solving in organizations.

Question 62

A technical skill is the ability to work well in cooperation with other persons, whereas a human skill is the ability to view a situation broadly and solve problems to the benefit of all concerned.

Question 63

Long-term career success depends mainly on lifelong learning.

Question 64

The demands of today's organizations create problems, opportunities, and performance expectations that make people's career success dependent on a commitment to continuous lifelong learning.

Question 65

The members of a ___ team are most likely to hold meetings, access common databases, share information and files, make plans, and solve problems together, all without ever meeting face to face.

A) virtual
B) specialized
C) cross-functional
D) self-managed
E) formal

Question 66

According to Mintzberg, as a monitor, a manager provides direction and instills enthusiasm.

Question 67

Through agenda setting, good managers develop action priorities that include goals and plans spanning long and short time frames.

Question 68

Networking is the process of building and maintaining positive relationships with people whose help may be needed to implement one's work agendas.

Question 69

In addition to initiative and discipline, career success today also requires

A) continuous learning.
B) aggressiveness.
C) competitiveness.
D) a strong sense of tradition.
E) assertiveness.

Question 70

Lifelong learning is the ability to translate knowledge into action that results in desired performance.

Question 71

___ is the collective brainpower or shared knowledge of a workforce that can be used to create value.

A) Social capital
B) Intellectual capital
C) Workforce diversity
D) Productivity
E) Competency

Question 72

Which of the following is a defining characteristic of knowledge workers?

A) They work only in the information technology industry.
B) They have a high degree of cohesiveness and are prone to groupthink.
C) They are valued for their creative minds, not just their physical capabilities.
D) They are grouped together for a specific purpose and are disbanded when their task is completed.
E) They are part of an unofficial group emerging from relationships and shared interests among members.

Question 73

A person high in emotional intelligence does not usually sense when another person's emotions are negatively influencing a relationship.

Question 74

In today's new workplace, careers are being redefined in terms of

A) flexibility, free agency, skill portfolios, and entrepreneurship.
B) free agency, entrepreneurship, skill portfolios, control.
C) skill portfolios, free agency, entrepreneurship, competitiveness.
D) free agency, skill portfolios, entrepreneurship, diversity.
E) entrepreneurship, free agency, skill portfolios, traditional values.

Question 75

According to Mintzberg, a manager's informational roles are limited to being a figurehead.

Question 76

___ represents one's willingness to work hard in applying one's capabilities to important tasks.

A) Intellect
B) Productivity
C) Commitment
D) Effectiveness
E) Competency

Question 77

Important managerial roles include giving, receiving, and analyzing information; interacting with people inside and outside the work unit; and using information to make decisions to solve problems or address opportunities.

Question 78

In the "war for talent," which is not a concern facing hiring organizations,

A) not enough "Generation Xers" are ready to replace baby boomers soon to retire.
B) many senior managers at America's largest firms are close to retirement.
C) most large employers are worried their talent pools are insufficient.
D) there will always be more qualified workers than available jobs.
E) none of the above

Question 79

Having a successful career in the new economy requires a person to ___.

A) be willing to achieve greater personal competency and accomplishment
B) have a variety of personal experiences working in foreign countries
C) be a self-starter who is continuously learning new things
D) take risks
E) a and c

Question 80

The intellectual capital equation states: Intellectual Capital =

A) Competency × Commitment.
B) Competency ÷ Commitment.
C) Knowledge × Concept.
D) Knowledge ÷ Concept.
E) Intellect × Talent.