Deck 12: Managing Communication and Information

Question 1

Reading a transcription of a discussion allows you to perceive ________ forms of communication.

A)both verbal and nonverbal
B)only nonverbal
C)only verbal
D)verbal,body language and verbal intonation as

Answer 1

C

Question 2

Four conditions influence the content of an encoded message: the skills,attitudes,knowledge,and ________ of the sender.

A)political conditions
B)technological environment
C)social-cultural system
D)demographic

Answer 2

C

Question 3

A spelling mistake in a message is an example of ________.

A)an encoding error
B)a sending error
C)a receiver error
D)a transmission error

Answer 3

A

Question 4

Feedback is a message that travels from ________.

A)the original receiver to the original sender
B)source to decoder
C)encoder to receiver
D)the original sender to the original receiver

Question 5

When an auto industry manager raves about plans for a new car design and fails to see the flaws in the model,he is engaging in this.

A)Confidence overload.
B)Selective perception.
C)Filtering.
D)Emotional dissonance.

Question 6

An example of nonverbal communication is ________.

A)a whisper
B)a voice mail
C)a snarl
D)an instant text message

Question 7

A ________ is the actual physical product encoded by the source.

A)noise
B)purpose
C)message
D)channel

Question 8

For managers,communication cannot be overemphasised because ________ require(s)communication.

A)planning and decision making
B)everything a manager does
C)directing subordinates
D)justifying a promotion

Question 9

The great advantage of a written message is that it ________.

A)is formal
B)provides a permanent record
C)enables instant feedback
D)is clear and easy to follow

Question 10

A live singing performance allows a listener to perceive ________ forms of communication.

A)verbal,body language and verbal intonation as
B)only verbal
C)only nonverbal
D)body language,facial expressions and verbal intonation as

Question 11

In order to transmit a message,the thought originating with the sender must be ________ to symbolic form.

A)decoded
B)channelled
C)encoded
D)filtered

Question 12

________ is the deliberate manipulation of information by the sender to make it appear more favourable to the receiver.

A)Filtering
B)Information overload
C)Noise pollution
D)Selective perception

Question 13

The channel is the ________.

A)medium that the messages travels through
B)noise filtering mechanism in the communication process
C)actual physical product from the source that conveys a purpose
D)capacity for different communication media to facilitate shared meaning

Question 14

Verbal intonation is a form of ________.

A)body language
B)facial expression
C)nonverbal communication
D)verbal communication

Question 15

Which of the following is a disadvantage of written communication?

A)Not permanent.
B)Time-consuming.
C)Vague and unclear.
D)Hard to store.

Question 16

The final link in the communication process is ________.

A)decoding
B)feedback
C)receiving
D)sending

Question 17

The communication process begins with this.

A)A thought or purpose.
B)A message.
C)An encoded message.
D)A noise.

Question 18

Watching a movie in a foreign language you do not understand,without subtitles,allows you to perceive ________ forms of communication.

A)only nonverbal
B)verbal,body language and verbal intonation as
C)only verbal
D)both verbal and nonverbal

Question 19

Managers often travel long distances to have a face-to-face meeting with someone for this reason.

A)Most communication is done through body language.
B)It communicates a sense of power,rank and mobility.
C)Other forms of communication have security concerns.
D)It shows respect.

Question 20

Reading is an example of this communication step.

A)Feedback.
B)Encoding.
C)Receiving.
D)Decoding.

Question 21

What are the four essential elements of active listening?

A)Concentration,intensity,willingness to take responsibility for actions,receptivity.
B)Summarising,integrating,empathy,concentration.
C)Intensity,empathy,acceptance,willingness to take responsibility for completeness.
D)Intensity,concentration,empathy,acceptance.

Question 22

Because the average listener can comprehend language at a rate that is much higher than speakers can speak,people tend to be ________.

A)good speakers
B)good listeners
C)slow talkers
D)poor listeners

Question 23

Active listening is enhanced by developing ________ with the speaker.

A)a personal friendship
B)apathy
C)sympathy
D)empathy

Question 24

Ethical communication is all of the following,EXCEPT ________.

A)distorted
B)true
C)accurate
D)relevant

Question 25

The average listener can understand language at a rate that is ________ the average speaker can speak.

A)much faster than
B)much slower than
C)the same rate as
D)a little bit slower than

Question 26

Australian managers tend to rely on this style of communication.

A)Formal and written.
B)Verbal and formal.
C)Verbal and informal.
D)Informal and unwritten.

Question 27

During an interview minutes after a tough loss,a soccer coach who is frustrated with calls made by the game's referees should probably do this.

A)Take some time to cool down.
B)Express his anger freely.
C)Blame the referees for the defeat.
D)Blame himself for the defeat.

Question 28

The purpose of feedback is to determine whether a message was ________.

A)received
B)received and understood
C)worth sending
D)verbal or nonverbal

Question 29

Filtering tends to be more prevalent in this kind of organisation.

A)Highly vertical.
B)Highly horizontal.
C)Non-mechanistic.
D)Organic.

Question 30

When an auto designer's presentation of a new car design shows all of the good features of the design but fails to mention the poor gas mileage that the model will get,she is engaging in this.

A)Information overload.
B)Filtering.
C)Emotion.
D)Selective perception.

Question 31

One particularly effective form of providing feedback is for the receiver to ________.

A)send a written message that states 'message received'
B)raise a hand to show that the message was received
C)restate the message in his or her own words
D)state 'message received' out loud

Question 32

Auto company engineers want technical terms such as 'limited slip differential' used in car ads.Ad executives,on the other hand,do not want these terms used.The cause of their disagreement is ________.

A)selective perception
B)emotion
C)gender
D)language

Question 33

The best way to use 'idle' time when a speaker is speaking is to ________.

A)summarise and integrate what you've heard
B)compose interesting questions you might ask
C)think of what you are going to say
D)think of suggestions that might help the speaker

Question 34

Jargon tends to cause problems when it is used ________.

A)within a specialised,close-knit group
B)as shorthand for technical terms
C)in spoken rather than written language
D)outside of a specialised,close-knit group

Question 35

Japanese managers tend to rely on this style of communication.

A)Verbal and formal.
B)Formal and unwritten.
C)Formal and written.
D)Informal and verbal.

Question 36

Emotions can distort communication ________.

A)for receivers only
B)only when negative
C)for both senders and receivers
D)for senders only

Question 37

Which of the following is NOT true of active listening?

A)Empathy is a barrier to active listening.
B)Listening demands serious intellectual effort.
C)Active listening demands intense concentration.
D)It is a skill that most people need to improve.

Question 38

Which of the following is NOT an example of a noise?

A)Talking by a construction worksite.
B)Encoding and decoding.
C)Not paying attention to the speaker.
D)Weak mobile signals.

Question 39

When an auto executive fails to notice an important demographics report in her overstuffed inbox before going to a meeting,she is likely to be suffering from this.

A)Information overload.
B)Noise barrier.
C)Selective perception.
D)Filtering.

Question 40

Which slogan for a new car would be likely to appeal more to women than to men?

A)Carve out your niche.
B)Be the top dog on every block.
C)The ultimate among ultimates.
D)Carry a little bit of home wherever you drive.

Question 41

In Japan,managers use formal communication to seek consensus.

Question 42

Which of the following essential elements of active listening requires the listener to withhold judgment on the speaker's message?

A)Empathy.
B)Acceptance.
C)Willingness to take responsibility for completeness.
D)Intensity.

Question 43

One advantage of a verbal communication is that it provides a record of the information.

Question 44

Success in communication partly involves reasoning skills.

Question 45

In Australia,managers tend to prefer informal over formal communication.

Question 46

Everything a manager does involves communication.

Question 47

When men talk,they typically place more emphasis on creating connections than on status or authority.

Question 48

Active listening requires making super-quick judgments while a person is speaking.

Question 49

Which of the following essential elements of active listening requires a listener to suspend his or her own thoughts and feelings and focus on the thoughts and feelings of the speaker?

A)Willingness to take responsibility for completeness.
B)Intensity.
C)Acceptance.
D)Empathy.

Question 50

One disadvantage of written communication is that it is hard to get feedback.

Question 51

Selective perception involves deception on the part of the person receiving a message.

Question 52

Decoding is a response that confirms a message.

Question 53

Body language and facial expressions are the only forms of nonverbal communication.

Question 54

Emotions can cause a single message to be interpreted in two different ways.

Question 55

Nonverbal communication is a major part of the communication that takes place during a conversation.

Question 56

In order to be sent,a message needs to be filtered.

Question 57

Which of the following essential elements of active listening requires a listener to focus completely on what a speaker is saying?

A)Intensity.
B)Acceptance.
C)Empathy.
D)Willingness to take responsibility for completeness.

Question 58

An example of filtering is telling your boss what she wants to hear.

Question 59

A good rule of thumb is never to try to communicate an important message until your emotions are under control.

Question 60

Verbal intonation can be a part of written communication.

Question 61

Terms such as BIL,NSFW and FYEO are examples of which of the following?

A)Internet agencies.
B)Government education programs.
C)Workplace compensation bureaus.
D)Text-messaging shorthand.

Question 62

In a short essay,discuss the two best-known types of nonverbal communication.

Question 63

Which kind of electronic meeting format allows participants access to verbal communication that includes voice intonation but not body language?

A)Teleconferencing.
B)Face-to-face meeting.
C)Videoconferencing.
D)Electronic data interchange.

Question 64

In a short essay,list the seven elements of the communication process and explain the process of interpersonal communication.

Question 65

Responsibility for completeness requires an active listener to make sure she has heard the speaker's entire message.

Question 66

Define extranets.

Question 67

In a short essay,explain the drawbacks of technologically mediated communication.

Question 68

Define selective perception.

Question 69

Ross can create web pages that are accessible only to members of his organisation on ________.

A)an intranet
B)a videoconference
C)an extranet
D)an electronic data interchange

Question 70

Empathy is the ability to suspend judgment when listening.

Question 71

An advantage of email is that it can be sent to multiple receivers at the same time.

Question 72

In a short essay,explain how gender can affect communication.

Question 73

Most shorthand abbreviation messages are widely known.

Question 74

The average person can take in information at a much faster rate than is communicated through speech.

Question 75

Techniques organisations utilise to exchange standard business transaction documents,such as invoices or purchase orders,are called ________.

A)extranets
B)teleconferencing
C)electronic data interchange
D)intranets

Question 76

In a short essay,explain how information overload and national culture can serve as barriers to effective communication.

Question 77

An active listener should not interrupt the speaker by asking questions.

Question 78

In a short essay,explain how emotions and language can serve as barriers to effective communication.

Question 79

An extranet is different from an intranet in that it ________.

A)allows participants to use the Internet
B)allows outside companies to participate
C)does not involve the Internet
D)is faster than an intranet

Question 80

Define verbal intonation.