Question 1

The final link in the communication process is ________.

Accepted Answer

A) decoding 
B) feedback 
C) receiving 
D) sending 
A) decoding 
B) feedback 
C) receiving 
D) sending B

Question 2

Which of the following is designed for employees to vote on ideas?

Accepted Answer

A) A Blog. 
B) An instant messenger. 
C) An in-house developed social networking software. 
D) A wiki. 
A) A Blog. 
B) An instant messenger. 
C) An in-house developed social networking software. 
D) A wiki. C

Question 3

An active listener should not interrupt the speaker by asking questions.

Accepted Answer

A) True 
 B)False  False

Question 4

In a short essay,list the two main issues resulting from communication in the Internet world.

Accepted Answer

lack of pe

Question 5

Decoding is a response that confirms a message.

Accepted Answer

A) True 
 B)False

Question 6

For managers,communication cannot be overemphasised because ________ require(s)communication.

Accepted Answer

A) planning and decision making 
B) everything a manager does 
C) directing subordinates 
D) justifying a promotion 
A) planning and decision making 
B) everything a manager does 
C) directing subordinates 
D) justifying a promotion

Question 7

Not allowing the use of emails is an existing strategy for increasing the frequency of face-to-face interactions among employees.

Accepted Answer

A) True 
 B)False

Question 8

Integrative bargaining is win-win bargaining.

Accepted Answer

A) True 
 B)False

Question 9

Managers often travel long distances to have a face-to-face meeting with someone for this reason.

Accepted Answer

A) Most communication is done through body language. 
B) It communicates a sense of power,rank and mobility. 
C) Other forms of communication have security concerns. 
D) It shows respect. 
A) Most communication is done through body language. 
B) It communicates a sense of power,rank and mobility. 
C) Other forms of communication have security concerns. 
D) It shows respect.

Question 10

Define extranets.

Accepted Answer

Extranets are organisational c

Question 11

One disadvantage of written communication is that it is hard to get feedback.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is a legal problem for companies resulting from social media?

Accepted Answer

A) Inappropriate employee usage of social media using the company's name. 
B) Deliberate disclosure of proprietary company information. 
C) Inadvertent disclosure of proprietary company information. 
D) Hackers gaining access to company information. 
A) Inappropriate employee usage of social media using the company's name. 
B) Deliberate disclosure of proprietary company information. 
C) Inadvertent disclosure of proprietary company information. 
D) Hackers gaining access to company information.

Question 13

Emotions can distort communication ________.

Accepted Answer

A) for receivers only 
B) only when negative 
C) for both senders and receivers 
D) for senders only 
A) for receivers only 
B) only when negative 
C) for both senders and receivers 
D) for senders only

Question 14

Techniques organisations utilise to exchange standard business transaction documents,such as invoices or purchase orders,are called ________.

Accepted Answer

A) extranets 
B) teleconferencing 
C) electronic data interchange 
D) intranets 
A) extranets 
B) teleconferencing 
C) electronic data interchange 
D) intranets

Question 15

________ is the deliberate manipulation of information by the sender to make it appear more favourable to the receiver.

Accepted Answer

A) Filtering 
B) Information overload 
C) Noise pollution 
D) Selective perception 
A) Filtering 
B) Information overload 
C) Noise pollution 
D) Selective perception

Question 16

Which of the following essential elements of active listening requires a listener to focus completely on what a speaker is saying?

Accepted Answer

A) Intensity. 
B) Acceptance. 
C) Empathy. 
D) Willingness to take responsibility for completeness. 
A) Intensity. 
B) Acceptance. 
C) Empathy. 
D) Willingness to take responsibility for completeness.

Question 17

Reading a transcription of a discussion allows you to perceive ________ forms of communication.

Accepted Answer

A) both verbal and nonverbal 
B) only nonverbal 
C) only verbal 
D) verbal,body language and verbal intonation as 
A) both verbal and nonverbal 
B) only nonverbal 
C) only verbal 
D) verbal,body language and verbal intonation as

Question 18

In a short essay,explain the drawbacks of technologically mediated communication.

Accepted Answer

Due to technologically mediated communic

Question 19

The great advantage of a written message is that it ________.

Accepted Answer

A) is formal 
B) provides a permanent record 
C) enables instant feedback 
D) is clear and easy to follow 
A) is formal 
B) provides a permanent record 
C) enables instant feedback 
D) is clear and easy to follow

Question 20

What are the four essential elements of active listening?

Accepted Answer

A) Concentration,intensity,willingness to take responsibility for actions,receptivity. 
B) Summarising,integrating,empathy,concentration. 
C) Intensity,empathy,acceptance,willingness to take responsibility for completeness. 
D) Intensity,concentration,empathy,acceptance. 
A) Concentration,intensity,willingness to take responsibility for actions,receptivity. 
B) Summarising,integrating,empathy,concentration. 
C) Intensity,empathy,acceptance,willingness to take responsibility for completeness. 
D) Intensity,concentration,empathy,acceptance.

The final link in the communication process is ________.

Which of the following is designed for employees to vote on ideas?

An active listener should not interrupt the speaker by asking questions.

In a short essay,list the two main issues resulting from communication in the Internet world.

Decoding is a response that confirms a message.

For managers,communication cannot be overemphasised because ________ require(s)communication.

Not allowing the use of emails is an existing strategy for increasing the frequency of face-to-face interactions among employees.

Integrative bargaining is win-win bargaining.

Managers often travel long distances to have a face-to-face meeting with someone for this reason.

Define extranets.

One disadvantage of written communication is that it is hard to get feedback.

Which of the following is a legal problem for companies resulting from social media?

Emotions can distort communication ________.

Techniques organisations utilise to exchange standard business transaction documents,such as invoices or purchase orders,are called ________.

________ is the deliberate manipulation of information by the sender to make it appear more favourable to the receiver.

Which of the following essential elements of active listening requires a listener to focus completely on what a speaker is saying?

Reading a transcription of a discussion allows you to perceive ________ forms of communication.

In a short essay,explain the drawbacks of technologically mediated communication.

The great advantage of a written message is that it ________.

What are the four essential elements of active listening?

Managers and Management

The Managerial Environment

Foundations of Decision Making

Foundations of Planning

Organisational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behaviour

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Foundations of Control

Filters

Exam 12: Managing Communication and Information

The final link in the communication process is ________.

Which of the following is designed for employees to vote on ideas?

An active listener should not interrupt the speaker by asking questions.

In a short essay,list the two main issues resulting from communication in the Internet world.

Decoding is a response that confirms a message.

For managers,communication cannot be overemphasised because ________ require(s)communication.

Not allowing the use of emails is an existing strategy for increasing the frequency of face-to-face interactions among employees.

Integrative bargaining is win-win bargaining.

Managers often travel long distances to have a face-to-face meeting with someone for this reason.

Define extranets.

One disadvantage of written communication is that it is hard to get feedback.

Which of the following is a legal problem for companies resulting from social media?

Emotions can distort communication ________.

Techniques organisations utilise to exchange standard business transaction documents,such as invoices or purchase orders,are called ________.

________ is the deliberate manipulation of information by the sender to make it appear more favourable to the receiver.

Which of the following essential elements of active listening requires a listener to focus completely on what a speaker is saying?

Reading a transcription of a discussion allows you to perceive ________ forms of communication.

In a short essay,explain the drawbacks of technologically mediated communication.

The great advantage of a written message is that it ________.

What are the four essential elements of active listening?

Managers and Management

The Managerial Environment

Foundations of Decision Making

Foundations of Planning

Organisational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behaviour

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Foundations of Control

Filters