Deck 1: Management Communication in Transition

Question 1

In his study of managers and their jobs, Professor Harvey Mintzberg identified this as a core management role:

A) Interpersonal roles
B) Informational roles
C) Decisional roles
D) All of the above
E) None of the above

Answer 1

D

Question 2

Deirdre Borden has documented that 75 percent of a manager's time is spent in verbal interactions, which include:

A) Telephone conversations
B) Video Teleconferencing
C) Public speaking
D) A and C
E) All of the above

Answer 2

E

Question 3

The greatest challenge managers face regarding communication is:

A) Being a good listener
B) Admitting to flaws in their communication skills
C) Writing and editing their own speeches
D) Speaking to larger audiences
E) None of the above

Answer 3

B

Question 4

The core management skill of the twenty-first century is:

A) Conflict management
B) Efficiency
C) Flattery
D) Satisfying everyone
E) Crafting persuasive messages

Question 5

According to Harvard Business School professor John Kotter, managers today spend only a quarter of their time:

A) Working with the boss
B) Working with people outside the organization
C) Working alone
D) Working with their subordinates
E) Working with clients

Question 6

According to a series of scientific studies, most managers spend the majority of their day:

A) Talking
B) Listening
C) Writing
D) A and B
E) B and C