Question 1

According to Harvard Business School professor John Kotter, managers today spend only a quarter of their time:

Accepted Answer

A)  Working with the boss 
B)  Working with people outside the organization 
C)  Working alone 
D)  Working with their subordinates 
E)  Working with clients 
A)  Working with the boss 
B)  Working with people outside the organization 
C)  Working alone 
D)  Working with their subordinates 
E)  Working with clients C

Question 2

According to a series of scientific studies, most managers spend the majority of their day:

Accepted Answer

A)  Talking 
B)  Listening 
C)  Writing 
D)  A and B 
E)  B and C 
A)  Talking 
B)  Listening 
C)  Writing 
D)  A and B 
E)  B and C D

Question 3

Deirdre Borden has documented that 75 percent of a manager's time is spent in verbal interactions, which include:

Accepted Answer

A)  Telephone conversations 
B)  Video Teleconferencing 
C)  Public speaking 
D)  A and C 
E)  All of the above 
A)  Telephone conversations 
B)  Video Teleconferencing 
C)  Public speaking 
D)  A and C 
E)  All of the above E

Question 4

The core management skill of the twenty-first century is:

Accepted Answer

A)  Conflict management 
B)  Efficiency 
C)  Flattery 
D)  Satisfying everyone 
E)  Crafting persuasive messages 
A)  Conflict management 
B)  Efficiency 
C)  Flattery 
D)  Satisfying everyone 
E)  Crafting persuasive messages

Question 5

In his study of managers and their jobs, Professor Harvey Mintzberg identified this as a core management role:

Accepted Answer

A)  Interpersonal roles 
B)  Informational roles 
C)  Decisional roles 
D)  All of the above 
E)  None of the above 
A)  Interpersonal roles 
B)  Informational roles 
C)  Decisional roles 
D)  All of the above 
E)  None of the above

Question 6

The greatest challenge managers face regarding communication is:

Accepted Answer

A)  Being a good listener 
B)  Admitting to flaws in their communication skills 
C)  Writing and editing their own speeches 
D)  Speaking to larger audiences 
E)  None of the above 
A)  Being a good listener 
B)  Admitting to flaws in their communication skills 
C)  Writing and editing their own speeches 
D)  Speaking to larger audiences 
E)  None of the above

According to Harvard Business School professor John Kotter, managers today spend only a quarter of their time:

According to a series of scientific studies, most managers spend the majority of their day:

Deirdre Borden has documented that 75 percent of a manager's time is spent in verbal interactions, which include:

The core management skill of the twenty-first century is:

In his study of managers and their jobs, Professor Harvey Mintzberg identified this as a core management role:

The greatest challenge managers face regarding communication is:

Communication and Strategy

Communication Ethics

Speaking

Writing

Persuasion

Technology

Listening and Feedback

Nonverbal Communication

Intercultural Communication

Managing Conflict

Business Meetings That Work

Dealing With the News Media

Filters

Exam 1: Management Communication in Transition

According to Harvard Business School professor John Kotter, managers today spend only a quarter of their time:

According to a series of scientific studies, most managers spend the majority of their day:

Deirdre Borden has documented that 75 percent of a manager's time is spent in verbal interactions, which include:

The core management skill of the twenty-first century is:

In his study of managers and their jobs, Professor Harvey Mintzberg identified this as a core management role:

The greatest challenge managers face regarding communication is:

Communication and Strategy

Communication Ethics

Speaking

Writing

Persuasion

Technology

Listening and Feedback

Nonverbal Communication

Intercultural Communication

Managing Conflict

Business Meetings That Work

Dealing With the News Media

Filters