Deck 8: Listening and Feedback

Question 1

When receiving feedback, it is okay to ask the feedback-giver for some time to sort out your feelings before responding.

Answer 1

True

Question 2

Give two reasons why people have become resistant to listening.

Answer 2

Answers will vary.

Question 3

Which of the following suggestions will make it easier for you to provide feedback to another person?

A) Be subjective
B) Exaggerate
C) Speak on others' behalf
D) Present your opinions about the other person as facts
E) Phrase the issue as a statement

Answer 3

E

Question 4

Name three reasons to improve your listening skills.

Question 5

What is the difference between listening and hearing?

Question 6

Giving positive feedback is not as important as giving negative feedback.

Question 7

Studies show that adults spend more than half their daily communication listening to someone else speak.

Question 8

Now that you know why it is important to improve your listening skills, which of the following steps will help you improve those skills?

A) Make a list of all the bad listening habits you use most often
B) Identify positive habits to replace your bad listening habits
C) Make a note if you display bad listening habits
D) Refuse to tolerate your bad listening habits
E) All of the above.

Question 9

While useful, giving and receiving feedback is not a productive part of communication.