Exam 8: Listening and Feedback

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What is the difference between listening and hearing?

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A: The difference between listening and hearing lies in the level of attention and processing involved.

Hearing is a passive physiological process where sound waves are received by the ear and converted into neural signals that are interpreted by the brain. It is an involuntary act that happens automatically, assuming there are no impairments to the auditory system. Hearing is simply the perception of sound and does not require conscious effort.

Listening, on the other hand, is an active process that requires conscious effort and attention. It involves not only the reception of sound but also the understanding and interpretation of what is being heard. Listening requires focus and engagement with the auditory information to comprehend the message being conveyed. It often involves a mental process of decoding the language, recognizing the tone, and understanding the context to make sense of the words.

In summary, hearing is the physical ability to perceive sound, while listening is the skill of paying attention, interpreting, and responding to the sound. Listening is what turns mere sound into meaningful communication.

When receiving feedback, it is okay to ask the feedback-giver for some time to sort out your feelings before responding.

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Studies show that adults spend more than half their daily communication listening to someone else speak.

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Giving positive feedback is not as important as giving negative feedback.

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Give two reasons why people have become resistant to listening.

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Now that you know why it is important to improve your listening skills, which of the following steps will help you improve those skills?

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While useful, giving and receiving feedback is not a productive part of communication.

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Name three reasons to improve your listening skills.

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Which of the following suggestions will make it easier for you to provide feedback to another person?

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