Deck 3: Just How Important Is Listening at Work, Really

Question 1

Darlene finds the speaker uninteresting and boring; she turns to her smartphone to text her friends. What important principle does Darlene ignore?

A) Listening is the responsibility of both the speaker and the receiver.
B) Multi-tasking is inefficient and difficult to achieve.
C) Sources are liable for receiver receptivity.
D) Sources need to know whether and how clearly they are communicating their

Answer 1

A

Question 2

Effective verbal listening behaviors include:

A) Interrupting when there's no understanding
B) Encouraging further talk on the topic
C) Multi-tasking
D) Moving on to a new topic

Answer 2

B

Question 3

Why is listening such a valuable skill in business and professional settings?

Answer 3

Not Answer

Question 4

Good listeners:

A) Cross their arms, lean back, and listen.
B) Relax and get ready to listen.
C) Are effortful and active when they listen.
D) Are able to multi-task while they listen.

Question 5

List and describe three responsibilities of senders during the listening process.

Question 6

Communicators engage in active listening when they go on "autopilot."

Question 7

The use of positive self talk to replace negative self talk works best with individuals:

A) Low in self-esteem
B) High in self-esteem
C) Who are mindful of their self talk
D) Who are able to minimize distractions

Question 8

Listening can be demonstrated to others through our behavior.

Question 9

Understanding cultural differences that exist between you and another communicator is not likely to enhance listening effectiveness.

Question 10

Listening is one of the most important skills for professional success.

Question 11

List and describe three responsibilities of receivers during the listening process.

Question 12

Listening is a predictor of how well we will get along with others at work.

Question 13

Within the healthcare industry, effective listening is a significant predictor of:

A) Patient compliance
B) Malpractice suits
C) Patient arousal
D) Patient apprehension

Question 14

Listening sometimes requires us to look for clues about the message's meaning that aren't explicitly communicated.

Question 15

Compare and contrast the behaviors of good and poor listeners.

Question 16

Listening is the sole responsibility of the receiver of a message.

Question 17

The source of a message can help the receiver listen effectively.

Question 18

Responsible listeners encourage the other communicator to talk.

Question 19

Which has the most powerful influence over our self talk?

A) Our ability to suspend judgment
B) How we process information
C) Self-concept and self-esteem
D) Imagined interactions

Question 20

Our self-image influences how we process what we hear.

Question 21

What are the eight steps of a sound listening plan?