Exam 3: Just How Important Is Listening at Work, Really

The use of positive self talk to replace negative self talk works best with individuals:

Good listeners:

The source of a message can help the receiver listen effectively.

Responsible listeners encourage the other communicator to talk.

Within the healthcare industry, effective listening is a significant predictor of:

Which has the most powerful influence over our self talk?

Effective verbal listening behaviors include:

Compare and contrast the behaviors of good and poor listeners.

Listening is a predictor of how well we will get along with others at work.

Listening is one of the most important skills for professional success.

Why is listening such a valuable skill in business and professional settings?

Communicators engage in active listening when they go on "autopilot."

List and describe three responsibilities of receivers during the listening process.

Listening sometimes requires us to look for clues about the message's meaning that aren't explicitly communicated.

List and describe three responsibilities of senders during the listening process.

What are the eight steps of a sound listening plan?

Understanding cultural differences that exist between you and another communicator is not likely to enhance listening effectiveness.

Listening is the sole responsibility of the receiver of a message.

Listening can be demonstrated to others through our behavior.

Our self-image influences how we process what we hear.