Deck 2: Communicating at Work: How Can I Make Every Word and Gesture Count

Question 1

Respecting others' territory in the workplace is a way to show respect.

Answer 1

True

Question 2

When making a good first impression, the first thing you must do is:

A) Assess the target of your self-presentation.
B) Preselect the impression you want to make.
C) Speak to be understood.
D) Be nonverbally immediate.

Answer 2

B

Question 3

Recent research reveals that posture impresses others. What else does good posture do?

A) Impresses ourselves
B) Conveys emotion
C) Challenges the norm of reciprocity
D) Signals proxemic territoriality

Answer 3

A

Question 4

What individuals learn first about you …:

A) Is easily overturned by what they learn later on
B) Biases how they perceive subsequent information about you
C) Is often met with healthy skepticism
D) None of the above

Question 5

In the workplace, we provide higher-status individuals with more:

A) Vocalic cues
B) Inclusionary interactions
C) Direct communication
D) Personal space

Question 6

In forming first impressions, we are usually influenced equally by all of the information available to us.

Question 7

Intense, animated language usually negatively undermines our perceptions of a communicator.

Question 8

Communicators have very little influence over how others perceive them during a first encounter.

Question 9

In the workplace, you should always try to change others' negative impressions about you.

Question 10

Speaking to "show strength" can be accomplished by:

A) Being specific and clear
B) Using scientific jargon
C) Giving parallel treatment
D) Choosing active voice

Question 11

Flextime and face time at work are both examined and understood in the study of:

A) Chronemics
B) Kinesics
C) Vocalics
D) Immediacy

Question 12

Wagging your index finger to signal a warning is a nonverbal:

A) Affect display
B) Illustrator
C) Flexor
D) Emblem

Question 13

Janet was so excited about meeting Don until she learned that he was bald! According to the impression formation process, for Janet, baldness is a:

A) Deal breaker
B) Nonverbal attribute
C) Salient characteristic
D) Personal characteristic

Question 14

Verbal communication can either encourage or discourage others' interest in you.

Question 15

Audience analysis is one way to help you pre-select the impression you want to make.

Question 16

People formulate impressions of others quickly, relying on:

A) Credibility cues
B) Signs of honesty or deception
C) The physical setting or context
D) A limited amount of information

Question 17

Nonverbal communication plays a very small role in the impression formation process.

Question 18

In the workplace, higher-status individuals have more personal space than lower-status people.

Question 19

Research indicates that most business communicators base their first impressions of others on fairly detailed, well-researched information.

Question 20

Summarize what research indicates about the process of managing impressions.

Question 21

Describe how business communicators should deal with territoriality and personal space in order to make a positive impression.

Question 22

List and describe five things you should consider in making a plan for effective self- presentation.

Question 23

Create three "weak" statements and then rewrite them to show strength, as described in your textbook.

Question 24

List and describe the three strategies for "speaking to be understood."