Question 1

When making a good first impression, the first thing you must do is:

Accepted Answer

A)  Assess the target of your self-presentation. 
B)  Preselect the impression you want to make. 
C)  Speak to be understood. 
D)  Be nonverbally immediate. 
A)  Assess the target of your self-presentation. 
B)  Preselect the impression you want to make. 
C)  Speak to be understood. 
D)  Be nonverbally immediate. B

Question 2

List and describe the three strategies for "speaking to be understood."

Accepted Answer

The three strategies for "speaking to be understood" are:

1. Clarity in communication: This involves speaking clearly and articulately, using proper pronunciation and enunciation. It also includes organizing thoughts and ideas in a logical manner to ensure that the message is easily comprehensible to the listener.

2. Tailoring the message to the audience: It is important to consider the background, knowledge, and language proficiency of the audience when speaking to be understood. Adapting the language and content of the message to suit the audience's level of understanding can greatly enhance comprehension.

3. Using effective nonverbal communication: Nonverbal cues such as body language, facial expressions, and gestures can significantly impact how a message is received and understood. Maintaining eye contact, using appropriate hand gestures, and displaying open and confident body language can help reinforce the spoken message and make it more understandable to the listener.

Question 3

Communicators have very little influence over how others perceive them during a first encounter.

Accepted Answer

A) True 
 B)False  False

Question 4

Flextime and face time at work are both examined and understood in the study of:

Accepted Answer

A)  Chronemics 
B)  Kinesics 
C)  Vocalics 
D)  Immediacy 
A)  Chronemics 
B)  Kinesics 
C)  Vocalics 
D)  Immediacy

Question 5

List and describe five things you should consider in making a plan for effective self- presentation.

Accepted Answer

1. Know your audience: Before making a p

Question 6

Describe how business communicators should deal with territoriality and personal space in order to make a positive impression.

Accepted Answer

Business communicators should be mindful

Question 7

Intense, animated language usually negatively undermines our perceptions of a communicator.

Accepted Answer

A) True 
 B)False

Question 8

In the workplace, we provide higher-status individuals with more:

Accepted Answer

A)  Vocalic cues 
B)  Inclusionary interactions 
C)  Direct communication 
D)  Personal space 
A)  Vocalic cues 
B)  Inclusionary interactions 
C)  Direct communication 
D)  Personal space

Question 9

Recent research reveals that posture impresses others. What else does good posture do?

Accepted Answer

A)  Impresses ourselves 
B)  Conveys emotion 
C)  Challenges the norm of reciprocity 
D)  Signals proxemic territoriality 
A)  Impresses ourselves 
B)  Conveys emotion 
C)  Challenges the norm of reciprocity 
D)  Signals proxemic territoriality

Question 10

In forming first impressions, we are usually influenced equally by all of the information available to us.

Accepted Answer

A) True 
 B)False

Question 11

Audience analysis is one way to help you pre-select the impression you want to make.

Accepted Answer

A) True 
 B)False

Question 12

Speaking to "show strength" can be accomplished by:

Accepted Answer

A)  Being specific and clear 
B)  Using scientific jargon 
C)  Giving parallel treatment 
D)  Choosing active voice 
A)  Being specific and clear 
B)  Using scientific jargon 
C)  Giving parallel treatment 
D)  Choosing active voice

Question 13

Verbal communication can either encourage or discourage others' interest in you.

Accepted Answer

A) True 
 B)False

Question 14

Research indicates that most business communicators base their first impressions of others on fairly detailed, well-researched information.

Accepted Answer

A) True 
 B)False

Question 15

Summarize what research indicates about the process of managing impressions.

Accepted Answer

Research indicates that managing impress

Question 16

Respecting others' territory in the workplace is a way to show respect.

Accepted Answer

A) True 
 B)False

Question 17

In the workplace, you should always try to change others' negative impressions about you.

Accepted Answer

A) True 
 B)False

Question 18

Nonverbal communication plays a very small role in the impression formation process.

Accepted Answer

A) True 
 B)False

Question 19

In the workplace, higher-status individuals have more personal space than lower-status people.

Accepted Answer

A) True 
 B)False

Question 20

Create three "weak" statements and then rewrite them to show strength, as described in your textbook.

Accepted Answer

Weak statements:
1. "I think I can try t

Exam 2: Communicating at Work: How Can I Make Every Word and Gesture Count

When making a good first impression, the first thing you must do is:

List and describe the three strategies for "speaking to be understood."

Communicators have very little influence over how others perceive them during a first encounter.

Flextime and face time at work are both examined and understood in the study of:

List and describe five things you should consider in making a plan for effective self- presentation.

Describe how business communicators should deal with territoriality and personal space in order to make a positive impression.

Intense, animated language usually negatively undermines our perceptions of a communicator.

In the workplace, we provide higher-status individuals with more:

Recent research reveals that posture impresses others. What else does good posture do?

In forming first impressions, we are usually influenced equally by all of the information available to us.

Audience analysis is one way to help you pre-select the impression you want to make.

Speaking to "show strength" can be accomplished by:

Verbal communication can either encourage or discourage others' interest in you.

Research indicates that most business communicators base their first impressions of others on fairly detailed, well-researched information.

Summarize what research indicates about the process of managing impressions.

Respecting others' territory in the workplace is a way to show respect.

In the workplace, you should always try to change others' negative impressions about you.

Nonverbal communication plays a very small role in the impression formation process.

In the workplace, higher-status individuals have more personal space than lower-status people.

Create three "weak" statements and then rewrite them to show strength, as described in your textbook.

Contemporary Business Professional Communication

Just How Important Is Listening at Work, Really

The Job Interview: How Do I Get the Job

Relationships in the Workplace: How Do I Get Along

Mediated Communication: How Can New Media Help Me at Work

Giving Presentations: How Do I Prepare to Tell My Story

Giving Presentations: How Can I Best Present My Ideas at Work

Giving Presentations: How Can I Best Sell My Ideas at Work

Sensory Aids: How Can I Better Engage My Listeners

Making Meetings Matter: How Can I Do That

Making Teams Work: What Can I Do

Business Professional Writing: How Do I Best Present Myself in Writing

Communication Consulting: What Skills Do I Need

Communication Training: What Skills Do I Need

Module 1: How Do I "Get In and Fit In" to My Organization's Unique Culture?

How Can I Practice Ethical Communication Behavior at Work?

How Do I Give Specialized Presentations?

What Do I Need to Know About Business Etiquette?

How Do I Create Work-Life Balance?

You Gotta Have Style: Using APA and MLA Styles

What Methods Can I Use to Analyze My Audience?

Module 8: What's the Best Way to Organize and Outline My Presentation?

How Do I Navigate Office Politics?

What Parliamentary Procedures Do I Really Need to Know?

How Do I Use Social Media for Professional Networking?

Module 12: What's the Best Way to Negotiate a Compensation Package?

How Do I Deal With Job Search Rejection?

How Do I Prepare for Phone and Video Interviews?

How Do I Manage Time as a New Professional?

What Makes a Winning Cover Letter and Resume?

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