Deck 5: Relationships in the Workplace: How Do I Get Along

Question 1

Under-accommodative communicators in the workplace are generally:

A) Lower ranked in the organization
B) Female
C) Older
D) More productive

Answer 1

C

Question 2

Developing a good relationship with a "bad" boss begins with:

A) Becoming a trusted employee.
B) Confronting your boss's bad behavior.
C) Avoiding your boss when she/he is behaving badly.
D) Communicating your concerns to the boss.

Answer 2

A

Question 3

People who have a close friend at work are seven times more likely to:

A) Have a "falling out" or serious conflict with one another
B) Develop a romantic liaison with that friend.
C) Spend more time "goofing off."
D) Have fewer accidents in the workplace.

Answer 3

D

Question 4

Child-free workers in the US appear to be treated equally and similarly to their child- burdened counterparts.

Question 5

What do ranks do in an organization?

A) Define our jobs.
B) Determine what's acceptable.
C) Define our position.
D) Regulate our behavior.

Question 6

According to Communication Accommodation Theory, accommodating communicators:

A) Diverge to communicate status, distance, or power.
B) Convey compatibility and similarity.
C) Are typically insincere in their efforts to converge.
D) Are typically female.

Question 7

A person's rank indicates which specialized activity or behaviors they perform within the organization.

Question 8

Individuals report spending how much of their time at work communicating with others?

A) 90%
B) 70%
C) 50%
D) 25%

Question 9

Research indicates that generational differences in the workplace are often perceived to be much greater than they actually are.

Question 10

Providing family-friendly work environments results in:

A) Lower rates of absenteeism.
B) Reduced stress.
C) Increased productivity.
D) All the above.

Question 11

According to Work-Family Border Theory, individuals tend to keep their work and family lives distinct and separate.

Question 12

Coworkers who are culturally or demographically dissimilar from one another:

A) Are often more attracted to each other.
B) Interact more with each other.
C) Identify with each other.
D) Dwell on their differences.

Question 13

Responding to criticism constructively can be accomplished by:

A) Asserting your rights and responsibilities.
B) Denying the validity of the evaluation.
C) Asking for clarification.
D) Being immediate.

Question 14

The best managers are those who are competent at their tasks and assignments and who provide mentoring and support to their employees.

Question 15

"Great job with that client presentation!" is an example of confirming communication.

Question 16

Research data reveal that people with close friends at work are more satisfied with their jobs than people who don't.

Question 17

An organization's norms are always summarized in the employee handbook or training manual.

Question 18

Confirming messages communicate to another that you understood what they meant.

Question 19

The most prominent example of "border crossers" can be found in:

A) Workplace romances.
B) Workers with children.
C) Employer/employee interactions.
D) Intergenerational coworkers.

Question 20

If you have a mediocre boss, there are communication strategies you can use to improve the situation.

Question 21

Provide a brief summary of Work-Family Border Theory and an explanation of how it explains workplace romances.

Question 22

People often underestimate the very real generational differences that operate in the workplace

Question 23

Recognizing that familiarity breeds contempt, company managers and supervisors should discourage employees from developing close relationships at work

Question 24

Explain what is meant by "confirming others" in the workplace, and provide three examples of confirming messages.

Question 25

Utilizing the strategies provided in this chapter for sustaining a good relationship with your boss, describe how you could improve your relationship with a boss you have currently or had in the past.

Question 26

Define norms, roles, ranks, and controls.

Question 27

Provide a brief summary of Communication Accommodation Theory and an explanation of how this theory is relevant in the workplace.