Question 1

A person's rank indicates which specialized activity or behaviors they perform within the organization.

Accepted Answer

A) True 
 B)False  False

Question 2

According to Work-Family Border Theory, individuals tend to keep their work and family lives distinct and separate.

Accepted Answer

A) True 
 B)False  False

Question 3

Coworkers who are culturally or demographically dissimilar from one another:

Accepted Answer

A)  Are often more attracted to each other. 
B)  Interact more with each other. 
C)  Identify with each other. 
D)  Dwell on their differences. 
A)  Are often more attracted to each other. 
B)  Interact more with each other. 
C)  Identify with each other. 
D)  Dwell on their differences. D

Question 4

According to Communication Accommodation Theory, accommodating communicators:

Accepted Answer

A)  Diverge to communicate status, distance, or power. 
B)  Convey compatibility and similarity. 
C)  Are typically insincere in their efforts to converge. 
D)  Are typically female. 
A)  Diverge to communicate status, distance, or power. 
B)  Convey compatibility and similarity. 
C)  Are typically insincere in their efforts to converge. 
D)  Are typically female.

Question 5

Child-free workers in the US appear to be treated equally and similarly to their child- burdened counterparts.

Accepted Answer

A) True 
 B)False

Question 6

What do ranks do in an organization?

Accepted Answer

A)  Define our jobs. 
B)  Determine what's acceptable. 
C)  Define our position. 
D)  Regulate our behavior. 
A)  Define our jobs. 
B)  Determine what's acceptable. 
C)  Define our position. 
D)  Regulate our behavior.

Question 7

The best managers are those who are competent at their tasks and assignments and who provide mentoring and support to their employees.

Accepted Answer

A) True 
 B)False

Question 8

Utilizing the strategies provided in this chapter for sustaining a good relationship with your boss, describe how you could improve your relationship with a boss you have currently or had in the past.

Accepted Answer

To improve my relationship with my curre

Question 9

Explain what is meant by "confirming others" in the workplace, and provide three examples of confirming messages.

Accepted Answer

Confirming others in the workplace means

Question 10

"Great job with that client presentation!" is an example of confirming communication.

Accepted Answer

A) True 
 B)False

Question 11

Research data reveal that people with close friends at work are more satisfied with their jobs than people who don't.

Accepted Answer

A) True 
 B)False

Question 12

Individuals report spending how much of their time at work communicating with others?

Accepted Answer

A)  90% 
B)  70% 
C)  50% 
D)  25% 
A)  90% 
B)  70% 
C)  50% 
D)  25%

Question 13

Provide a brief summary of Communication Accommodation Theory and an explanation of how this theory is relevant in the workplace.

Accepted Answer

Communication Accommodation Theory (CAT)

Question 14

Responding to criticism constructively can be accomplished by:

Accepted Answer

A)  Asserting your rights and responsibilities. 
B)  Denying the validity of the evaluation. 
C)  Asking for clarification. 
D)  Being immediate. 
A)  Asserting your rights and responsibilities. 
B)  Denying the validity of the evaluation. 
C)  Asking for clarification. 
D)  Being immediate.

Question 15

Under-accommodative communicators in the workplace are generally:

Accepted Answer

A)  Lower ranked in the organization 
B)  Female 
C)  Older 
D)  More productive 
A)  Lower ranked in the organization 
B)  Female 
C)  Older 
D)  More productive

Question 16

An organization's norms are always summarized in the employee handbook or training manual.

Accepted Answer

A) True 
 B)False

Question 17

The most prominent example of "border crossers" can be found in:

Accepted Answer

A)  Workplace romances. 
B)  Workers with children. 
C)  Employer/employee interactions. 
D)  Intergenerational coworkers. 
A)  Workplace romances. 
B)  Workers with children. 
C)  Employer/employee interactions. 
D)  Intergenerational coworkers.

Question 18

If you have a mediocre boss, there are communication strategies you can use to improve the situation.

Accepted Answer

A) True 
 B)False

Question 19

Developing a good relationship with a "bad" boss begins with:

Accepted Answer

A)  Becoming a trusted employee. 
B)  Confronting your boss's bad behavior. 
C)  Avoiding your boss when she/he is behaving badly. 
D)  Communicating your concerns to the boss. 
A)  Becoming a trusted employee. 
B)  Confronting your boss's bad behavior. 
C)  Avoiding your boss when she/he is behaving badly. 
D)  Communicating your concerns to the boss.

Question 20

Recognizing that familiarity breeds contempt, company managers and supervisors should discourage employees from developing close relationships at work

Accepted Answer

A) True 
 B)False

Exam 5: Relationships in the Workplace: How Do I Get Along

A person's rank indicates which specialized activity or behaviors they perform within the organization.

According to Work-Family Border Theory, individuals tend to keep their work and family lives distinct and separate.

Coworkers who are culturally or demographically dissimilar from one another:

According to Communication Accommodation Theory, accommodating communicators:

Child-free workers in the US appear to be treated equally and similarly to their child- burdened counterparts.

What do ranks do in an organization?

The best managers are those who are competent at their tasks and assignments and who provide mentoring and support to their employees.

Utilizing the strategies provided in this chapter for sustaining a good relationship with your boss, describe how you could improve your relationship with a boss you have currently or had in the past.

Explain what is meant by "confirming others" in the workplace, and provide three examples of confirming messages.

"Great job with that client presentation!" is an example of confirming communication.

Research data reveal that people with close friends at work are more satisfied with their jobs than people who don't.

Individuals report spending how much of their time at work communicating with others?

Provide a brief summary of Communication Accommodation Theory and an explanation of how this theory is relevant in the workplace.

Responding to criticism constructively can be accomplished by:

Under-accommodative communicators in the workplace are generally:

An organization's norms are always summarized in the employee handbook or training manual.

The most prominent example of "border crossers" can be found in:

If you have a mediocre boss, there are communication strategies you can use to improve the situation.

Developing a good relationship with a "bad" boss begins with:

Recognizing that familiarity breeds contempt, company managers and supervisors should discourage employees from developing close relationships at work

Contemporary Business Professional Communication

Communicating at Work: How Can I Make Every Word and Gesture Count

Just How Important Is Listening at Work, Really

The Job Interview: How Do I Get the Job

Mediated Communication: How Can New Media Help Me at Work

Giving Presentations: How Do I Prepare to Tell My Story

Giving Presentations: How Can I Best Present My Ideas at Work

Giving Presentations: How Can I Best Sell My Ideas at Work

Sensory Aids: How Can I Better Engage My Listeners

Making Meetings Matter: How Can I Do That

Making Teams Work: What Can I Do

Business Professional Writing: How Do I Best Present Myself in Writing

Communication Consulting: What Skills Do I Need

Communication Training: What Skills Do I Need

Module 1: How Do I "Get In and Fit In" to My Organization's Unique Culture?

How Can I Practice Ethical Communication Behavior at Work?

How Do I Give Specialized Presentations?

What Do I Need to Know About Business Etiquette?

How Do I Create Work-Life Balance?

You Gotta Have Style: Using APA and MLA Styles

What Methods Can I Use to Analyze My Audience?

Module 8: What's the Best Way to Organize and Outline My Presentation?

How Do I Navigate Office Politics?

What Parliamentary Procedures Do I Really Need to Know?

How Do I Use Social Media for Professional Networking?

Module 12: What's the Best Way to Negotiate a Compensation Package?

How Do I Deal With Job Search Rejection?

How Do I Prepare for Phone and Video Interviews?

How Do I Manage Time as a New Professional?

What Makes a Winning Cover Letter and Resume?

Filters