Deck 5: Emotions and Moods

Question 1

Moods are intense feelings that are directed at someone or something.

Answer 1

False

Question 2

People do not vary in their inherent ability to express emotional intensity.

Answer 2

False

Question 3

At zero input (when nothing in particular is going on)people have the tendency to experience a ________ mood.

A)strongly positive
B)strongly negative
C)mildly positive
D)strongly positive

Answer 3

C

Question 4

Moods are less intense and longer-lasting feelings than:

A)emotions.
B)affects.
C)offsets.
D)inputs.

Question 5

Moods are more fleeting than emotions.

Question 6

Research has identified six universal emotions: anger,fear,sadness,happiness,disgust and surprise.

Question 7

________ is (are)intense feelings that are directed at someone or something.

A)Moods
B)Affect
C)Internal stimuli
D)Emotions

Question 8

Researchers have found that ________ are crucial to the critical thinking process.

A)emotions
B)cognitive abilities
C)personality
D)boundaries

Question 9

Which of the following is true about affect?

A)In the past,affect was rarely viewed as being constructive.
B)Researchers believe that affect is fleeting and short-lived.
C)Affect is an immediate reaction to a person or an event.
D)Affect is broad,and it encompasses both emotions and moods.

Question 10

Explain the differences among the following terms: affect,emotions and moods.

Question 11

The phenomenon that causes most people to feel a positive mood,as opposed to a negative one,even if there is no positive stimulus,is known as:

A)positive affect.
B)negative affect.
C)positivity offset.
D)zero input affect.

Question 12

Which of the following is NOT one of the six universal emotions identified by researchers?

A)hate
B)anger
C)sadness
D)fear

Question 13

People who are behaving ethically are making decisions based on their emotions.

Question 14

VARIANT Individuals who experience guilt about their immoral behaviours are likely to have strong:

A)moral emotions.
B)higher-order cognitive processes.
C)ethical decision-making abilities.
D)emotional reactions.

Question 15

What is positivity offset and how does it differ from positive and negative affect?

Question 16

People who are better able to determine truthful from accurate information are likely to be experiencing:

A)negative moods.
B)erratic behaviour.
C)immoral behaviour.
D)cognitive processes.

Question 17

What is affecting Ray's behaviour?

A)his mood
B)his team
C)his car
D)his emotions

Question 18

Moral judgments have more to do with cognitive abilities than with emotions.

Question 19

________ is a generic term that covers a broad range of feelings that people experience.

A)Affect
B)Mood
C)Emotional labour
D)Emotion

Question 20

For most people,positive moods are somewhat more common than negative moods.

Question 21

Which of the following is NOT true with respect to the role that emotions play in the workplace?

A)There is no single emotional 'set' that all organisations worldwide seek in their employees.
B)An expectation that an employee is to be 'onstage' at all times is often prescribed in company rules and manuals.
C)For the most part,in well-managed Western organisations managers strive to keep the organisational climate emotion-free.
D)A low-status member of a group will have more freedom to convey impatience than will a high-status member.

Question 22

Discuss the reasoning for studying brain injuries.

Question 23

Gina and Hanna are teachers.Gina dislikes her students but pretends she likes them by making sure she acts in a friendly manner toward them.Hanna also dislikes her students but is trying to change the way she feels about them. What concept best describes what Hannah is attempting to do?

A)surface acting
B)deep acting
C)felt emotions
D)positive affect

Question 24

Which of the following statements is NOT true about the difference between men and women when it comes to emotional reactions and the ability to read others?

A)Women are better at reading nonverbal cues.
B)Men express anger more frequently.
C)Women show greater emotional expression.
D)Men experience emotions more deeply.

Question 25

Which of the following statements is TRUE?

A)Exercise improves mood.
B)Young people experience more positive moods than older people.
C)Sleep quality does not affect mood.
D)Stress affects emotions but not moods.

Question 26

Emotions that are organisationally required and considered appropriate in a given job are termed ________ emotions.

A)felt
B)exposed
C)conditional
D)displayed

Question 27

Discuss any gender differences regarding emotions.

Question 28

A situation in which an employee expresses organisationally desired emotions during interpersonal transactions at work is called cognitive dissonance.

Question 29

Women are likely to express their emotions more freely than men.

Question 30

____________ occurs when people associate two events but,in reality,there is no connection.

A)Illusory correlation
B)Positive affect
C)Negative affect
D)Positivity offset

Question 31

_______________ is when an employee expresses and suppresses emotions during interpersonal transactions at work.

A)Dissonance
B)Emotional labour
C)Emotional intelligence
D)Negative synergy

Question 32

What effect does exercise have on a person's mood?

A)Exercise strongly improves mood.
B)Exercise weakly improves mood.
C)Exercise has no effect on mood.
D)Research does not support a link between exercise and mood.

Question 33

________ emotions are an individual's actual emotions.

A)Exposed
B)Displayed
C)Felt
D)Conditional

Question 34

Explain the difference between felt emotions and displayed emotions.

Question 35

Trying to modify one's true inner feelings based on display rules is called _________.

A)surface acting
B)deep acting
C)displayed emotions
D)felt emotions

Question 36

Surface acting occurs when a person:

A)acts to cover a deceit or lie.
B)tries to change his or her inner feelings in response to display rules.
C)hides his or her inner feelings in response to display rules.
D)engages in emotional expression in response to display rules.

Question 37

Gina and Hanna are teachers.Gina dislikes her students,but pretends she likes them by making sure she acts in a friendly manner towards them.Hanna also dislikes her students but is trying to change the way she feels about them. Which of these teachers is most likely to feel the most stress from their actions and why?

A)Gina,because she has to feign genuine emotion.
B)Gina,because her deep emotions conflict with what her job requires.
C)Hanna,because she will probably display her true feelings before she changes her deep emotions.
D)Hanna,because it is very difficult to change displayed emotion.

Question 38

Felt emotions are an individual's actual emotions.

Question 39

When an individual feels negative emotions but projects positive emotions,they are bottling up their emotions.This phenomenon is known as

A)emotional dissonance.
B)surface acting.
C)exposed emotions.
D)affect.

Question 40

Displayed emotions are innate.

Question 41

current emotions influence job satisfaction at any given time,along with the history of emotions surrounding the event.

Question 42

Managers should not ignore emotions or the events that cause them,unless they appear to be minor.

Question 43

Affective events theory demonstrates that employees react emotionally to things that happen to them at work and that this reaction influences their job performance and satisfaction.

Question 44

because emotions,even positive ones,tend to be incompatible with behaviours required to do a job,they typically have a negative influence on job performance.

Question 45

According to affective events theory,personal dispositions act to:

A)moderate the intensity of a person's reaction to work events.
B)create positive or negative work outcomes.
C)determine the polarity of a person's reaction to work events.
D)create resistance to mood modifiers.

Question 46

because moods and emotions fluctuate over time,their effect on performance also fluctuates.

Question 47

emotion-driven behaviours are typically short in duration and of high variability.

Question 48

In terms of emotions,distinguish between surface acting and deep acting.

Question 49

Define emotional labour and discuss its impact on employees.

Question 50

Discuss the results of testing affective events theory.

Question 51

an emotional episode is actually a series of emotional experiences precipitated by a single event.It contains elements of both emotions and mood cycles.

Question 52

Affective events theory suggests that workplace events cause employees to experience:

A)emotional reactions,which then influence workplace attitudes and behaviours.
B)job satisfaction at any given time,which includes the variety of tasks.
C)fluctuating emotional responses,which are dependent on moods.
D)all of the above.

Question 53

Which of the following statements about emotional intelligence (EI)is FALSE?

A)EI can be measured.
B)There is evidence that EI is genetically influenced.
C)A high level of EI is a good predictor of job performance.
D)It is intuitively appealing.

Question 54

According to affective events theory,personal dispositions:

A)are positive or negative.
B)result in job satisfaction and job performance.
C)comprise daily hassles and daily uplifts.
D)comprise a person's personality and moods.

Question 55

John works in customer service and his work day is full of small hassles.Computers constantly breakdown and customers are constantly lodging complaints.These are everyday events that occur on the job.However,John is well-known for his sunny and cheerful disposition. Taking affective events theory into account,which of the following statements is likely to be correct?

A)John's emotional reactions to the events are moderated by his cheerful disposition.
B)There is a direct link between work hassles and job satisfaction.
C)There is a direct link between work hassles and job performance.
D)John will always have a negative emotional reaction to the events described.

Question 56

Which of the following is a dimension of emotional intelligence?

A)detect emotions in others
B)manage emotional cues
C)be self-aware
D)all of the above

Question 57

Emotional intelligence has its critics.Which of the following is NOT an argument used against it?

A)The validity of EI is suspect.
B)EI does not predict criteria that matters.
C)EI cannot be measured.
D)The concept of EI is too vague.

Question 58

Taking affective events theory into account,work events that create emotional reactions are either positive or negative but not both.

Question 59

Why shouldn't employees and managers ignore emotions or the events that cause them?

A)Because they accumulate.
B)Because they indicate deep-seated psychological problems.
C)because they provide valuable insights into how a person's home-life is impacting his or her work-life.
D)Because they provide valuable insights into how well a person is managing his or her work-life balance.

Question 60

John works in customer service and his work day is full of small hassles.Computers constantly break down and customers are constantly lodging complaints.These are everyday events that occur on the job.However,John is well-known for his sunny and cheerful disposition. Taking affective events theory into account,which of the following statements is likely to be correct?

A)John is likely to have higher amounts of job satisfaction as a result of his positive emotional reactions.
B)John's emotional reactions will have little impact on his job performance.
C)As a result of John's positive disposition,it is likely that an increase in daily hassles will increase his job satisfaction.
D)John will always have a negative emotional reaction to the events described.

Question 61

Discuss how emotions may be related to decision making.

Question 62

Discuss emotional intelligence,its dimensions and its importance for the study of OB.

Question 63

Strategies that can be used with emotional regulation include:

A)thinking about more pleasant things and suppressing negative thoughts.
B)distracting others and involving them in relaxation techniques.
C)reappraising the situation and working to modify external conditions.
D)all of the above.

Question 64

Positive emotions enhance decision-making skills and problem- solving skills.

Question 65

Discuss how managers can influence moods.

Question 66

Studies suggest that EI plays no part in job performance.

Question 67

The central idea behind emotion regulation is to identify and attempt to modify the emotions you feel.

Question 68

Humour should not be used in the workplace as a mechanism for improving employees' moods.

Question 69

How do emotions and moods influence decision making?

Question 70

The principle that emotions can transfer from one person to another is known as emotional:

A)conception.
B)transfer.
C)contagion.
D)contact.

Question 71

Why is emotional regulation sometimes considered a waste of effort?

A)It can lead to extremes of emotion at the other end of the emotion scale.
B)It is difficult and best done by engaging professionals.
C)It rarely works out successfully.
D)Attempting to change an emotion can make it stronger.

Question 72

Which of the following statements is FALSE?

A)Individuals who do poorly in a negotiation develop negative perceptions of their counterpart.
B)Emotions may impair negotiator performance.
C)Studies have shown that a negotiator who feigns anger has an advantage over the opponent.
D)None of the above.

Question 73

How do bad moods contribute to workplace injury?

A)Individuals in negative moods tend to be more anxious.Anxiety can make them less able to cope effectively with hazards.
B)People who are always scared will be more pessimistic about the effectiveness of safety precautions because they feel they will just get hurt anyway,or they might panic or freeze up when confronted with a threatening situation.
C)Negative moods make it easier for people to become distracted.Distractions can lead to careless behaviours.
D)All of the above.

Question 74

What is the downside to emotional regulation?

Question 75

People who are good at reading others' emotions may be more effective in their jobs.

Question 76

Emotional intelligence is a person's ability to: (1)be self-aware,(2)detect emotions in others,and (3)manage emotional cues and information.

Question 77

When people experience positive moods or emotions,they tend to think in a more focussed and narrow way than they would with other moods or emotions.

Question 78

Discuss the reasons for and against the study of emotional intelligence.

Question 79

Which of the following statements is FALSE?

A)People in a good mood tend to be more creative than people in a bad mood.
B)Effective leaders rely on emotional appeals to help convey their messages.
C)Moods and emotions have little effect on decision making.
D)Employers are starting to use EI measures to hire people.

Question 80

Several studies have shown that a negotiator who feigns anger has an advantage over the opponent.