Question 1

The phenomenon that causes most people to feel a positive mood,as opposed to a negative one,even if there is no positive stimulus,is known as:

Accepted Answer

A) positive affect. 
B) negative affect. 
C) positivity offset. 
D) zero input affect. 
A) positive affect. 
B) negative affect. 
C) positivity offset. 
D) zero input affect. C

Question 2

Explain the difference between felt emotions and displayed emotions.

Accepted Answer

You can better understand emotions if you separate them into felt versus displayed.Felt emotions are the individual's actual emotions.In contrast,displayed emotions are those that are organisationally required and considered appropriate in a given job.They are not innate; they are learned.The key point here is that felt and displayed emotions are often different.

Question 3

Moral judgments have more to do with cognitive abilities than with emotions.

Accepted Answer

A) True 
 B)False  False

Question 4

an emotional episode is actually a series of emotional experiences precipitated by a single event.It contains elements of both emotions and mood cycles.

Accepted Answer

An emotional episode can indeed be descr

Question 5

Gina and Hanna are teachers.Gina dislikes her students,but pretends she likes them by making sure she acts in a friendly manner towards them.Hanna also dislikes her students but is trying to change the way she feels about them. Which of these teachers is most likely to feel the most stress from their actions and why?

Accepted Answer

A) Gina,because she has to feign genuine emotion. 
B) Gina,because her deep emotions conflict with what her job requires. 
C) Hanna,because she will probably display her true feelings before she changes her deep emotions. 
D) Hanna,because it is very difficult to change displayed emotion. 
A) Gina,because she has to feign genuine emotion. 
B) Gina,because her deep emotions conflict with what her job requires. 
C) Hanna,because she will probably display her true feelings before she changes her deep emotions. 
D) Hanna,because it is very difficult to change displayed emotion.

Question 6

Discuss the reasons for and against the study of emotional intelligence.

Accepted Answer

The case for EI: The concept of EI is in

Question 7

How do bad moods contribute to workplace injury?

Accepted Answer

A) Individuals in negative moods tend to be more anxious.Anxiety can make them less able to cope effectively with hazards. 
B) People who are always scared will be more pessimistic about the effectiveness of safety precautions because they feel they will just get hurt anyway,or they might panic or freeze up when confronted with a threatening situation. 
C) Negative moods make it easier for people to become distracted.Distractions can lead to careless behaviours. 
D) All of the above. 
A) Individuals in negative moods tend to be more anxious.Anxiety can make them less able to cope effectively with hazards. 
B) People who are always scared will be more pessimistic about the effectiveness of safety precautions because they feel they will just get hurt anyway,or they might panic or freeze up when confronted with a threatening situation. 
C) Negative moods make it easier for people to become distracted.Distractions can lead to careless behaviours. 
D) All of the above.

Question 8

John works in customer service and his work day is full of small hassles.Computers constantly break down and customers are constantly lodging complaints.These are everyday events that occur on the job.However,John is well-known for his sunny and cheerful disposition. Taking affective events theory into account,which of the following statements is likely to be correct?

Accepted Answer

A) John is likely to have higher amounts of job satisfaction as a result of his positive emotional reactions. 
B) John's emotional reactions will have little impact on his job performance. 
C) As a result of John's positive disposition,it is likely that an increase in daily hassles will increase his job satisfaction. 
D) John will always have a negative emotional reaction to the events described. 
A) John is likely to have higher amounts of job satisfaction as a result of his positive emotional reactions. 
B) John's emotional reactions will have little impact on his job performance. 
C) As a result of John's positive disposition,it is likely that an increase in daily hassles will increase his job satisfaction. 
D) John will always have a negative emotional reaction to the events described.

Question 9

Define emotional labour and discuss its impact on employees.

Accepted Answer

Emotional labour is the act of expressin

Question 10

emotion-driven behaviours are typically short in duration and of high variability.

Accepted Answer

Emotion-driven behaviors are responses t

Question 11

Discuss how EI can be used to recruit and hire new employees.

Accepted Answer

Researchers advocate EI testing to deter

Question 12

Emotional intelligence is a person's ability to: (1)be self-aware,(2)detect emotions in others,and (3)manage emotional cues and information.

Accepted Answer

A) True 
 B)False

Question 13

In terms of emotions,distinguish between surface acting and deep acting.

Accepted Answer

Surface acting requires hiding one's inn

Question 14

For most people,positive moods are somewhat more common than negative moods.

Accepted Answer

A) True 
 B)False

Question 15

_______________ is when an employee expresses and suppresses emotions during interpersonal transactions at work.

Accepted Answer

A) Dissonance 
B) Emotional labour 
C) Emotional intelligence 
D) Negative synergy 
A) Dissonance 
B) Emotional labour 
C) Emotional intelligence 
D) Negative synergy

Question 16

Surface acting occurs when a person:

Accepted Answer

A) acts to cover a deceit or lie. 
B) tries to change his or her inner feelings in response to display rules. 
C) hides his or her inner feelings in response to display rules. 
D) engages in emotional expression in response to display rules. 
A) acts to cover a deceit or lie. 
B) tries to change his or her inner feelings in response to display rules. 
C) hides his or her inner feelings in response to display rules. 
D) engages in emotional expression in response to display rules.

Question 17

The central idea behind emotion regulation is to identify and attempt to modify the emotions you feel.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is NOT one of the six universal emotions identified by researchers?

Accepted Answer

A) hate 
B) anger 
C) sadness 
D) fear 
A) hate 
B) anger 
C) sadness 
D) fear

Question 19

Humour should not be used in the workplace as a mechanism for improving employees' moods.

Accepted Answer

A) True 
 B)False

Question 20

People who are good at reading others' emotions may be more effective in their jobs.

Accepted Answer

A) True 
 B)False

The phenomenon that causes most people to feel a positive mood,as opposed to a negative one,even if there is no positive stimulus,is known as:

Explain the difference between felt emotions and displayed emotions.

Moral judgments have more to do with cognitive abilities than with emotions.

an emotional episode is actually a series of emotional experiences precipitated by a single event.It contains elements of both emotions and mood cycles.

Discuss the reasons for and against the study of emotional intelligence.

How do bad moods contribute to workplace injury?

Define emotional labour and discuss its impact on employees.

emotion-driven behaviours are typically short in duration and of high variability.

Discuss how EI can be used to recruit and hire new employees.

Emotional intelligence is a person's ability to: (1)be self-aware,(2)detect emotions in others,and (3)manage emotional cues and information.

In terms of emotions,distinguish between surface acting and deep acting.

For most people,positive moods are somewhat more common than negative moods.

_______________ is when an employee expresses and suppresses emotions during interpersonal transactions at work.

Surface acting occurs when a person:

The central idea behind emotion regulation is to identify and attempt to modify the emotions you feel.

Which of the following is NOT one of the six universal emotions identified by researchers?

Humour should not be used in the workplace as a mechanism for improving employees' moods.

People who are good at reading others' emotions may be more effective in their jobs.

What Is Organisational Behaviour

The Individual

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters

Exam 5: Emotions and Moods

The phenomenon that causes most people to feel a positive mood,as opposed to a negative one,even if there is no positive stimulus,is known as:

Explain the difference between felt emotions and displayed emotions.

Moral judgments have more to do with cognitive abilities than with emotions.

an emotional episode is actually a series of emotional experiences precipitated by a single event.It contains elements of both emotions and mood cycles.

Discuss the reasons for and against the study of emotional intelligence.

How do bad moods contribute to workplace injury?

Define emotional labour and discuss its impact on employees.

emotion-driven behaviours are typically short in duration and of high variability.

Discuss how EI can be used to recruit and hire new employees.

Emotional intelligence is a person's ability to: (1)be self-aware,(2)detect emotions in others,and (3)manage emotional cues and information.

In terms of emotions,distinguish between surface acting and deep acting.

For most people,positive moods are somewhat more common than negative moods.

_______________ is when an employee expresses and suppresses emotions during interpersonal transactions at work.

Surface acting occurs when a person:

The central idea behind emotion regulation is to identify and attempt to modify the emotions you feel.

Which of the following is NOT one of the six universal emotions identified by researchers?

Humour should not be used in the workplace as a mechanism for improving employees' moods.

People who are good at reading others' emotions may be more effective in their jobs.

What Is Organisational Behaviour

The Individual

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters