Deck 10: Communication

Question 1

Poor communication is probably the most frequently cited source of interpersonal conflict.

Answer 1

True

Question 2

Communication must include transference and the understanding of encoding.

Answer 2

False

Question 3

The step between a source and a receiver that results in the transference and understanding of meaning is:

A)encoding
B)feedback
C)the communication process
D)understanding

Answer 3

A

Question 4

________ must include both the transference and the understanding of meaning.

A)Leadership
B)Training
C)Motivation
D)Communication

Question 5

Clarification to employees about what is to be done,how well they are doing,and what can be done to improve performance if it is below par are examples of which function of communication?

A)control
B)information
C)motivation
D)emotional expression

Question 6

Of the four functions of communication,emotional expression is the least important.

Question 7

To perform effectively,groups need to maintain control over members,stimulate member performance,facilitate emotional expression and make decisions.

Question 8

The function of communication that facilitates decision making is:

A)emotional expression
B)motivation
C)control
D)information

Question 9

Reading is a form of communication.

Question 10

No group can exist without communication.

Question 11

Formal guidelines and authority hierarchies are examples of which function of communication?

A)interaction
B)control
C)information
D)organisation

Question 12

Which of the following occurs before the others in the communication process?

A)understanding
B)decoding
C)transmitting
D)encoding

Question 13

Individuals spend nearly ________ % of their waking hours communicating.

A)20
B)50
C)70
D)97

Question 14

Bob is about to complain to his boss because he wants to take a day off work tomorrow,but he has just read the company policy which states that 72 hours' notice are needed to book recreational leave.What major function of communication will Bob be engaging to complain to his boss?

A)control
B)information
C)motivation
D)emotional expression

Question 15

Communication provides a release for the emotional expression of feelings and for fulfilment of social needs.

Question 16

Providing information is the most important of all communication functions.

Question 17

Communication serves all of the following functions within a group or organisation except:

A)control
B)emotional expression
C)time management
D)motivation

Question 18

When employees are required to follow their job description or to comply with company policies,communication is performing a ________ function.

A)emotional expression
B)control
C)motivation
D)information

Question 19

What are the four functions of communication?

Question 20

Research indicates that poor ________ is probably the most frequently cited source of interpersonal conflict.

A)training
B)leadership
C)communication
D)motivation

Question 21

Formal channels traditionally follow the ________ within the organisation.

A)informal channels
B)nonverbal messages
C)authority chain
D)grapevine

Question 22

Messages travel through media called 'channels'.

Question 23

The communication that is used by group leaders and managers to assign goals,point out problems that need attention,and provide job instructions is:

A)directional communication
B)lateral communication
C)downward communication
D)informal communication

Question 24

In the communication process,decoding precedes encoding.

Question 25

The encoder is the object to whom the message is directed.

Question 26

As depicted in the communication process model,the sender initiates a message by:

A)making contact with the receiver
B)encoding a thought
C)giving feedback to the sender
D)choosing a channel of communication

Question 27

Feedback determines whether understanding has been achieved.

Question 28

The actual physical product from the source is the:

A)message
B)jargon
C)medium
D)channel

Question 29

________ is the check on how successful we have been in transferring our messages as originally intended.

A)Channel
B)Encode
C)Decode
D)Feedback

Question 30

The medium through which communication travels is called a:

A)channel
B)receiver
C)message
D)feedback mechanism

Question 31

Translating a sender's communication message describes:

A)the message
B)feedback
C)the channel
D)decoding

Question 32

What is the final link in the communication process?

A)encode
B)decode
C)channel
D)feedback

Question 33

What part of the communication process can occur at any point?

A)noise
B)feedback
C)the channel
D)decoding

Question 34

When two people are talking,the speech is the message.

Question 35

What part of the communication process ensures that understanding has been achieved?

A)noise
B)feedback
C)the channel
D)decoding

Question 36

John writes a memo to his employees.Putting his thoughts onto paper is an example of:

A)decoding
B)feedback
C)channelling
D)encoding

Question 37

What are the steps in the communication process model?

Question 38

The ________ initiates a message by encoding a thought.

A)feedback
B)receiver
C)channel
D)sender

Question 39

Informal communication is created spontaneously and emerges as responses to individual choices.

Question 40

Formal channels traditionally follow the authority chain within the organisation.

Question 41

Messages conveyed through facial expressions are:

A)rumours
B)paralinguistics
C)body language
D)kinesics

Question 42

Lateral relationships are often informally created to short-circuit the vertical hierarchy and expedite action.

Question 43

A sender may choose to use written communication since:

A)the message can be stored for an indefinite period of time
B)both the sender and receiver have a record of the communication
C)they're tangible and verifiable
D)all of the above

Question 44

Lateral communication can create dysfunctional conflicts when the formal vertical channels are breached.

Question 45

Communication can flow vertically or laterally.

Question 46

Most formal directives issued by managers to subordinates would follow which communication direction?

A)upward
B)across
C)lateral
D)downward

Question 47

When can lateral communications create dysfunctional conflict?

A)when bosses find out that actions have been taken or decisions made without their knowledge
B)when the formal vertical channels are breached
C)when members go above or around their superiors to get things done
D)all of the above

Question 48

To engage in effective upward communication an employee should:

A)communicate in detail
B)support the communication with comprehensive questions
C)prepare useful strategies
D)reduce distractions

Question 49

Memos,letters,e-mail,fax transmissions,and organisational periodicals represent:

A)formal organisational communication channels
B)informal organisational communication channels
C)technological communication
D)written communication

Question 50

All of the following are examples of downward communication flows except:

A)employee attitude surveys
B)informing employees of procedures
C)pointing out problems that need attention
D)managers assigning goals

Question 51

Which of the following is not an example of upward communication?

A)employee attitude surveys
B)performance reports prepared by lower management for top management
C)suggestion boxes
D)informing employees of policies

Question 52

Which of the following is an example of downward communication flow?

A)employee attitude surveys
B)identifying and discussing problems with the boss
C)feedback on job performance
D)suggestion boxes

Question 53

Which of the following is not a drawback of written messages?

A)They are more likely to be well thought-out,logical,and clear.
B)They're time-consuming.
C)There is a lack of feedback.
D)There is no assurance the communication has been received.

Question 54

Downward communication must be oral or face-to-face contact.

Question 55

The game "telephone" demonstrates the major disadvantage of oral communication when the message has to be passed through a number of people.This is:

A)potential distortion
B)static on the line
C)nonverbal cues
D)language barriers

Question 56

Lateral communication saves time and facilitates coordination.

Question 57

Explain the directions of communication and give examples of each.

Question 58

When feedback is being given to high-level individuals in an organisation,upward communication is taking place.

Question 59

Communication that takes place among members of the same work group is:

A)occupational communication
B)vertical communication
C)lateral communication
D)downward communication

Question 60

Suggestion boxes,employee attitude surveys,and grievance procedures are examples of:

A)managerial communication
B)upward communication
C)horizontal communication
D)organisational structure

Question 61

The advantages of oral communication are speed and feedback.

Question 62

A major disadvantage of oral communication arises through its potential for distortion.

Question 63

When considering interpersonal communications,the chief means of conveying messages is oral communication.

Question 64

When all communication is channelled through the supervisor,a ________ communication network exists.

A)lateral
B)wheel
C)directional
D)circle

Question 65

The two most important messages that body language conveys are:

A)(1)the extent to which we understand someone,and (2)the level of interest we hold in their information.
B)(1)the extent to which we understand someone,and (2)the level of interest we hold in their message.
C)(1)the extent to which we do not hear someone,and (2)the clarity of their message.
D)(1)the extent to which we like someone and are interested their views,and (2)the perceived status between sender and receiver.

Question 66

In terms of facilitating the emergence of a leader,the most effective communication network is the:

A)wheel
B)"Y"
C)circle
D)chain

Question 67

Some body movement is accidental and has no meaning.

Question 68

What constitutes nonverbal communication?

Question 69

Body language conveys the relative perceived status between a sender and receiver.

Question 70

Which of the following statements is a FALSE statement about nonverbal communication?

A)It includes meanings transmitted through facial expressions.
B)Body language adds to,and often complicates,verbal communication.
C)It is insignificant and can be ignored in the process of explaining and predicting behaviour.
D)It does not make use of oral processes,speech,or formal language.

Question 71

All of the following are examples of nonverbal communication except:

A)evaluation of a competitor's intentions
B)facial expressions
C)intonations or emphasis given to words
D)physical distance between the message sender and receiver

Question 72

Examples of nonverbal communication include messages transmitted by facial expressions and body movements.

Question 73

Oral communications are most likely to be well thought-out,logical,and clear.

Question 74

Written communication has a built-in feedback mechanism.

Question 75

Body language tends to make verbal communication much less complicated.

Question 76

Body language adds to,and often simplifies,verbal communication.

Question 77

An example of a(n)________ communication network is when a checkout clerk reports to a department manager,who in turn reports to a store manager,who reports to a regional manager.

A)"Y"
B)lateral
C)all-channel
D)chain

Question 78

The ________ communication network is well illustrated by self-managed teams.

A)interpersonal
B)all-channel
C)wheel
D)circle

Question 79

Body movements,physical distance,and looking at your watch are all examples of:

A)nonverbal communication
B)verbal communication
C)informal networks
D)kinesics

Question 80

What are the three basic methods of interpersonal communication?