Question 1

Silence is less likely where minority opinions are treated with respect,work-group identification is high,and high procedural justice prevails.

Accepted Answer

A) True 
 B)False  True

Question 2

Channels low in richness can carry routine messages efficiently.

Accepted Answer

A) True 
 B)False  True

Question 3

________ occurs when the information we have to work with exceeds our processing capacity.

Accepted Answer

A) Effective communication 
B) Selective processing 
C) Filtering 
D) Information overload 
A) Effective communication 
B) Selective processing 
C) Filtering 
D) Information overload D

Question 4

The game "telephone" demonstrates the major disadvantage of oral communication when the message has to be passed through a number of people.This is:

Accepted Answer

A) potential distortion 
B) static on the line 
C) nonverbal cues 
D) language barriers 
A) potential distortion 
B) static on the line 
C) nonverbal cues 
D) language barriers

Question 5

What constitutes nonverbal communication?

Accepted Answer

No discussion of communication would thu

Question 6

A Merrill Lynch survey of 50 executives found that 52% rated ___________ as their number one information security concern.

Accepted Answer

A) leaks of company information 
B) information overload 
C) instant messaging 
D) text messaging 
A) leaks of company information 
B) information overload 
C) instant messaging 
D) text messaging

Question 7

The advantages of oral communication are speed and feedback.

Accepted Answer

A) True 
 B)False

Question 8

The ________ initiates a message by encoding a thought.

Accepted Answer

A) feedback 
B) receiver 
C) channel 
D) sender 
A) feedback 
B) receiver 
C) channel 
D) sender

Question 9

Receivers in communication selectively see and hear based on their needs,motivations,experience,background,and other personal characteristics.This is called:

Accepted Answer

A) emotions 
B) filtering 
C) selective perception 
D) language 
A) emotions 
B) filtering 
C) selective perception 
D) language

Question 10

When the information we have to work with exceeds our processing capacity,the result is selective perception.

Accepted Answer

A) True 
 B)False

Question 11

Discuss the two important challenges that more information brings to workers and the workplace.

Accepted Answer

The two important challenges of having s

Question 12

________ is the tension and anxiety about oral communication,written,or both.

Accepted Answer

A) Communication absence 
B) Communication apprehension 
C) Noncommunication 
D) Communication breakdown 
A) Communication absence 
B) Communication apprehension 
C) Noncommunication 
D) Communication breakdown

Question 13

Communication that takes place among members of the same work group is:

Accepted Answer

A) occupational communication 
B) vertical communication 
C) lateral communication 
D) downward communication 
A) occupational communication 
B) vertical communication 
C) lateral communication 
D) downward communication

Question 14

Which of the following is a limitation of email as a communications tool?

Accepted Answer

A) They can be read at the recipient's convenience. 
B) Email messages can be quickly written,edited and stored. 
C) Email messages can be distributed to one person or thousands with a click of a mouse. 
D) They can be misinterpreted. 
A) They can be read at the recipient's convenience. 
B) Email messages can be quickly written,edited and stored. 
C) Email messages can be distributed to one person or thousands with a click of a mouse. 
D) They can be misinterpreted.

Question 15

A receiver who is experiencing depression may interpret a message differently from one who is experiencing jubilation.

Accepted Answer

A) True 
 B)False

Question 16

Body movements,physical distance,and looking at your watch are all examples of:

Accepted Answer

A) nonverbal communication 
B) verbal communication 
C) informal networks 
D) kinesics 
A) nonverbal communication 
B) verbal communication 
C) informal networks 
D) kinesics

Question 17

The encoder is the object to whom the message is directed.

Accepted Answer

A) True 
 B)False

Question 18

In one famous study of the grapevine,it was found that only ________ % of the executives acted as liaison individuals; that is,passed the information on to more than one other person.

Accepted Answer

A) 20 
B) 15 
C) 25 
D) 10 
A) 20 
B) 15 
C) 25 
D) 10

Question 19

Jake tells his boss only what he believes the boss wants to hear.He is engaging in:

Accepted Answer

A) jargon 
B) selective perception 
C) feedback 
D) filtering 
A) jargon 
B) selective perception 
C) feedback 
D) filtering

Question 20

Discuss the three common small group networks (wheel,chain,and all-channel).Evaluate each on their effectiveness.

Accepted Answer

The chain rigidly follows the formal cha

Silence is less likely where minority opinions are treated with respect,work-group identification is high,and high procedural justice prevails.

Channels low in richness can carry routine messages efficiently.

________ occurs when the information we have to work with exceeds our processing capacity.

The game "telephone" demonstrates the major disadvantage of oral communication when the message has to be passed through a number of people.This is:

What constitutes nonverbal communication?

A Merrill Lynch survey of 50 executives found that 52% rated ___________ as their number one information security concern.

The advantages of oral communication are speed and feedback.

The ________ initiates a message by encoding a thought.

Receivers in communication selectively see and hear based on their needs,motivations,experience,background,and other personal characteristics.This is called:

When the information we have to work with exceeds our processing capacity,the result is selective perception.

Discuss the two important challenges that more information brings to workers and the workplace.

________ is the tension and anxiety about oral communication,written,or both.

Communication that takes place among members of the same work group is:

Which of the following is a limitation of email as a communications tool?

A receiver who is experiencing depression may interpret a message differently from one who is experiencing jubilation.

Body movements,physical distance,and looking at your watch are all examples of:

The encoder is the object to whom the message is directed.

In one famous study of the grapevine,it was found that only ________ % of the executives acted as liaison individuals; that is,passed the information on to more than one other person.

Jake tells his boss only what he believes the boss wants to hear.He is engaging in:

Discuss the three common small group networks (wheel,chain,and all-channel).Evaluate each on their effectiveness.

What Is Organisational Behaviour

The Individual

Attitudes and Job Satisfaction

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters

Exam 10: Communication

Silence is less likely where minority opinions are treated with respect,work-group identification is high,and high procedural justice prevails.

Channels low in richness can carry routine messages efficiently.

________ occurs when the information we have to work with exceeds our processing capacity.

The game "telephone" demonstrates the major disadvantage of oral communication when the message has to be passed through a number of people.This is:

What constitutes nonverbal communication?

A Merrill Lynch survey of 50 executives found that 52% rated ___________ as their number one information security concern.

The advantages of oral communication are speed and feedback.

The ________ initiates a message by encoding a thought.

Receivers in communication selectively see and hear based on their needs,motivations,experience,background,and other personal characteristics.This is called:

When the information we have to work with exceeds our processing capacity,the result is selective perception.

Discuss the two important challenges that more information brings to workers and the workplace.

________ is the tension and anxiety about oral communication,written,or both.

Communication that takes place among members of the same work group is:

Which of the following is a limitation of email as a communications tool?

A receiver who is experiencing depression may interpret a message differently from one who is experiencing jubilation.

Body movements,physical distance,and looking at your watch are all examples of:

The encoder is the object to whom the message is directed.

In one famous study of the grapevine,it was found that only ________ % of the executives acted as liaison individuals; that is,passed the information on to more than one other person.

Jake tells his boss only what he believes the boss wants to hear.He is engaging in:

Discuss the three common small group networks (wheel,chain,and all-channel).Evaluate each on their effectiveness.

What Is Organisational Behaviour

The Individual

Attitudes and Job Satisfaction

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters