Deck 5: Emotions and Moods

Question 1

Explain the differences among the following terms: affect,emotions and moods.

Answer 1

Affect is a generic term that covers a broad range of feelings that people experience.It's an umbrella concept that encompasses both emotions and moods.Emotions are intense feelings that are directed at someone or something.Finally,moods are feelings that tend to be less intense but longer lasting than emotions and which lack a contextual stimulus.

Question 2

For most people,positive moods are somewhat more common than negative moods.

Answer 2

True

Question 3

What effect does exercise have on a person's mood?

A)Exercise strongly improves mood.
B)Exercise weakly improves mood.
C)Exercise has no effect on mood.
D)Research does not support a link between exercise and mood.

Answer 3

B

Question 4

Which of the following is true about affect?

A)In the past,affect was rarely viewed as being constructive.
B)Researchers believe that affect is fleeting and short-lived.
C)Affect is an immediate reaction to a person or an event.
D)Affect is broad,it encompasses both emotions and moods.

Question 5

People do not vary in their inherent ability to express emotional intensity.

Question 6

Research has identified six universal emotions: anger,fear,sadness,happiness,disgust and surprise.

Question 7

Moods are intense feelings that are directed at someone or something.

Question 8

________ is (are)intense feelings that are directed at someone or something.

A)Moods
B)Affect
C)Internal stimuli
D)Emotions

Question 9

________ is a generic term that covers a broad range of feelings that people experience.

A)Affect
B)Moods
C)Emotional labour
D)Emotions

Question 10

The phenomenon that causes most people to feel a positive mood,as opposed to a negative one,even if there is no positive stimulus,is known as:

A)positive affect
B)negative affect
C)positivity offset
D)zero input affect

Question 11

At zero input (when nothing in particular is going on)people have the tendency to experience:

A)a strongly positive mood
B)a strongly negative mood
C)a mildly positive mood
D)a strongly positive mood

Question 12

What is positivity offset and how does it differ from positive and negative affect?

Question 13

Evidence confirms there is no real difference between men and women when it comes to emotional reactions and the ability to read others.

Question 14

Which of the following is not true with respect to the role that emotions play in the workplace?

A)There is no single emotional 'set' that all organisations worldwide seek in their employees.
B)An expectation that an employee is to be 'onstage' at all times is often prescribed in company rules and manuals.
C)For the most part,in well-managed Western organisations managers strive to keep the organisational climate emotion-free.
D)A low-status member of a group will have more freedom to convey impatience than will a high-status member.

Question 15

Which of the following statements is not true about the difference between men and women when it comes to emotional reactions and the ability to read others?

A)Women are better at reading nonverbal cues.
B)Men express anger more frequently.
C)Women show greater emotional expression.
D)Men experience emotions more deeply.

Question 16

Moods are more fleeting than emotions.

Question 17

____________ occurs when people associate two events but in reality there is no connection.

A)Illusory correlation
B)Positive affect
C)Negative affect
D)Positivity offset

Question 18

________ is (are)less intense and longer-lasting feelings than emotions.

A)Internal stimuli
B)Moods
C)Affect
D)none of the above

Question 19

Which of the following statements is TRUE?

A)Exercise improves mood.
B)Young people experience more positive moods than older people.
C)Sleep quality does not affect mood.
D)Stress affects emotions but not moods.

Question 20

Which of the following is not one of the six universal emotions identified by researchers?

A)hate
B)anger
C)sadness
D)fear

Question 21

Trying to modify one's true inner feelings based on display rules is called _________.

A)surface acting
B)deep acting
C)displayed emotions
D)felt emotions

Question 22

Affective events theory demonstrates that employees react emotionally to things that happen to them at work and that this reaction influences their job performance and satisfaction.

Question 23

Define emotional labour and discuss its impact on employees.

Question 24

_________ is a model that suggests that workplace events cause emotional reactions on the part of employees,which then influence workplace attitudes and behaviours.

A)Affective events theory
B)Positive affect
C)Illusionary correlation
D)Emotional labour

Question 25

Emotions that are organisationally required and considered appropriate in a given job are termed:

A)felt emotions
B)exposed emotions
C)conditional emotions
D)displayed emotions

Question 26

According to Affective Events Theory,personal dispositions ___________.

A)are positive or negative
B)result in job satisfaction and job performance
C)comprise daily hassles and daily uplifts
D)comprise a person's personality and moods

Question 27

Taking the affective events theory into account,work events that create emotional reactions are either positive or negative,but not both.

Question 28

________ are an individual's actual emotions.

A)Exposed emotions
B)Displayed emotions
C)Felt emotions
D)Conditional emotions

Question 29

Felt emotions are an individual's actual emotions.

Question 30

Explain the difference between felt emotions and displayed emotions.

Question 31

_______________ is when an employee expresses and suppresses emotions during interpersonal transactions at work.

A)Dissonance
B)Emotional labour
C)Emotional intelligence
D)Negative synergy

Question 32

________ refers to the inconsistencies between the emotions people feel and the emotions they project.

A)Surface acting
B)Emotional dissonance
C)Exposed emotions
D)Affect

Question 33

Surface acting occurs when a person:

A)acts to cover a deceit or lie
B)tries to change their inner feelings in response to display rules
C)hides their inner feelings in response to display rules
D)engages in emotional expression in response to display rules

Question 34

A situation in which an employee expresses organisationally desired emotions during interpersonal transactions at work is called cognitive dissonance.

Question 35

Discuss any gender differences regarding emotions.

Question 36

Managers should not ignore emotions or the events that cause them,unless they appear to be minor.

Question 37

In terms of emotions,distinguish between surface acting and deep acting.

Question 38

Displayed emotions are innate.

Question 39

Why shouldn't employees and managers ignore emotions or the events that cause them?

A)because they accumulate
B)because they indicate deep-seated psychological problems
C)because they valuable insights into how an person's home-life is impacting on their work-life
D)because they valuable insights into how well a person is managing their work-life balance

Question 40

According to Affective Events Theory,personal dispositions act to:

A)moderate the intensity of a person's reaction to work events
B)create positive or negative work outcomes
C)determine the polarity of a person's reaction to work events
D)create resistance to mood modifiers

Question 41

Which of the following statements is FALSE?

A)People in a good mood tend to be more creative than people in a bad mood.
B)Effective leaders rely on emotional appeals to help convey their messages.
C)Moods and emotions have little effect on decision making.
D)Employers are starting to use EI measures to hire people.

Question 42

How do bad moods contribute to workplace injury?

A)Individuals in negative moods tend to be more anxious.Anxiety can make them less able to cope effectively with hazards.
B)People who are always scared will be more pessimistic about the effectiveness of safety precautions because they feel they will just get hurt anyway,or they might panic or freeze up when confronted with a threatening situation.
C)Negative moods make it easier for people to become distracted.Distractions can lead to careless behaviours.
D)All of the above.

Question 43

Which of the following statements is FALSE?

A)Individuals who do poorly in a negotiation develop negative perceptions of their counterpart.
B)Emotions may impair negotiator performance.
C)Studies have shown that a negotiator who feigns anger has an advantage over the opponent.
D)None of the above.

Question 44

What is the downside to emotional regulation?

Question 45

Studies suggest that EI plays no part in job performance.

Question 46

The central idea behind emotion regulation is to identify and attempt to modify the emotions of people around you.

Question 47

Strategies which can be used with emotional regulation include:

A)Thinking about more pleasant things and suppressing negative thoughts.
B)Distracting others and involving them in relaxation techniques.
C)Reappraising the situation and working to modify external conditions.
D)All of the above.

Question 48

________ is the ability to detect and to manage emotional cues and information.

A)Emotional intelligence
B)Learned intelligence
C)IQ
D)Aptitude

Question 49

Discuss emotional intelligence,its dimensions and its importance for the study of OB.

Question 50

Which of the following statements about emotional intelligence (EI)is FALSE?

A)EI can be measured.
B)There is evidence that EI is genetically influenced.
C)A high level of EI is a good predictor of job performance.
D)It is intuitively appealing.

Question 51

The principle that emotions can transfer from one person to another is known as:

A)Emotional conception
B)Emotional transfer
C)Emotional contagion
D)Emotional contact

Question 52

Discuss the reasons for and against study of emotional intelligence.

Question 53

When people experience positive moods or emotions,they tend to think in a more focussed and narrow way than they would with other moods or emotions.

Question 54

Why is emotional regulation sometimes considered a waste of effort?

A)It can lead to extremes of emotion at the other end of the emotion scale.
B)It is difficult,and it is best done by engaging professionals.
C)It rarely works out successfully.
D)Attempting to change an emotion can make it stronger.

Question 55

People who are good at reading others' emotions may be more effective in their jobs.

Question 56

When experiencing positive emotions,people are more likely than others to use heuristics when making quick decisions.

Question 57

Emotional intelligence has its critics.Which of the following is not an argument used against it?

A)The validity of EI is suspect.
B)EI does not predict criteria that matters.
C)EI cannot be measured.
D)The concept of EI is too vague.

Question 58

Emotional intelligence is a person's ability to: (1)be self-aware (2)detect emotions in others; and (3)manage emotional cues and information.

Question 59

Several studies have shown that a negotiator who feigns anger has an advantage over the opponent.

Question 60

Individuals who have high levels of self-esteem are less likely to try to improve their sad moods.

Question 61

Discuss how managers can influence moods.

Question 62

Humour should not be used in the workplace as a mechanism for improving employees' moods.

Question 63

Discuss how emotions may be related to decision making.

Question 64

How do emotions and moods influence decision making?