Question 1

Why is emotional regulation sometimes considered a waste of effort?

Accepted Answer

A) It can lead to extremes of emotion at the other end of the emotion scale. 
B) It is difficult,and it is best done by engaging professionals. 
C) It rarely works out successfully. 
D) Attempting to change an emotion can make it stronger. 
A) It can lead to extremes of emotion at the other end of the emotion scale. 
B) It is difficult,and it is best done by engaging professionals. 
C) It rarely works out successfully. 
D) Attempting to change an emotion can make it stronger. D

Question 2

Emotional intelligence is a person's ability to: (1)be self-aware (2)detect emotions in others; and (3)manage emotional cues and information.

Accepted Answer

A) True 
 B)False  True

Question 3

Which of the following is true about affect?

Accepted Answer

A) In the past,affect was rarely viewed as being constructive. 
B) Researchers believe that affect is fleeting and short-lived. 
C) Affect is an immediate reaction to a person or an event. 
D) Affect is broad,it encompasses both emotions and moods. 
A) In the past,affect was rarely viewed as being constructive. 
B) Researchers believe that affect is fleeting and short-lived. 
C) Affect is an immediate reaction to a person or an event. 
D) Affect is broad,it encompasses both emotions and moods. D

Question 4

Explain the difference between felt emotions and displayed emotions.

Accepted Answer

You can better understand emotions if yo

Question 5

____________ occurs when people associate two events but in reality there is no connection.

Accepted Answer

A) Illusory correlation 
B) Positive affect 
C) Negative affect 
D) Positivity offset 
A) Illusory correlation 
B) Positive affect 
C) Negative affect 
D) Positivity offset

Question 6

Define emotional labour and discuss its impact on employees.

Accepted Answer

Emotional labour is the act of expressin

Question 7

A situation in which an employee expresses organisationally desired emotions during interpersonal transactions at work is called cognitive dissonance.

Accepted Answer

A) True 
 B)False

Question 8

Studies suggest that EI plays no part in job performance.

Accepted Answer

A) True 
 B)False

Question 9

People do not vary in their inherent ability to express emotional intensity.

Accepted Answer

A) True 
 B)False

Question 10

________ is the ability to detect and to manage emotional cues and information.

Accepted Answer

A) Emotional intelligence 
B) Learned intelligence 
C) IQ 
D) Aptitude 
A) Emotional intelligence 
B) Learned intelligence 
C) IQ 
D) Aptitude

Question 11

Affective events theory demonstrates that employees react emotionally to things that happen to them at work and that this reaction influences their job performance and satisfaction.

Accepted Answer

A) True 
 B)False

Question 12

The phenomenon that causes most people to feel a positive mood,as opposed to a negative one,even if there is no positive stimulus,is known as:

Accepted Answer

A) positive affect 
B) negative affect 
C) positivity offset 
D) zero input affect 
A) positive affect 
B) negative affect 
C) positivity offset 
D) zero input affect

Question 13

Felt emotions are an individual's actual emotions.

Accepted Answer

A) True 
 B)False

Question 14

For most people,positive moods are somewhat more common than negative moods.

Accepted Answer

A) True 
 B)False

Question 15

People who are good at reading others' emotions may be more effective in their jobs.

Accepted Answer

A) True 
 B)False

Question 16

Discuss how managers can influence moods.

Accepted Answer

Managers can use humour and give their e

Question 17

Individuals who have high levels of self-esteem are less likely to try to improve their sad moods.

Accepted Answer

A) True 
 B)False

Question 18

Managers should not ignore emotions or the events that cause them,unless they appear to be minor.

Accepted Answer

A) True 
 B)False

Question 19

Discuss the reasons for and against study of emotional intelligence.

Accepted Answer

The case for EI: The concept of EI is in

Question 20

Emotional intelligence has its critics.Which of the following is not an argument used against it?

Accepted Answer

A) The validity of EI is suspect. 
B) EI does not predict criteria that matters. 
C) EI cannot be measured. 
D) The concept of EI is too vague. 
A) The validity of EI is suspect. 
B) EI does not predict criteria that matters. 
C) EI cannot be measured. 
D) The concept of EI is too vague.

Why is emotional regulation sometimes considered a waste of effort?

Emotional intelligence is a person's ability to: (1)be self-aware (2)detect emotions in others; and (3)manage emotional cues and information.

Which of the following is true about affect?

Explain the difference between felt emotions and displayed emotions.

____________ occurs when people associate two events but in reality there is no connection.

Define emotional labour and discuss its impact on employees.

A situation in which an employee expresses organisationally desired emotions during interpersonal transactions at work is called cognitive dissonance.

Studies suggest that EI plays no part in job performance.

People do not vary in their inherent ability to express emotional intensity.

________ is the ability to detect and to manage emotional cues and information.

Affective events theory demonstrates that employees react emotionally to things that happen to them at work and that this reaction influences their job performance and satisfaction.

The phenomenon that causes most people to feel a positive mood,as opposed to a negative one,even if there is no positive stimulus,is known as:

Felt emotions are an individual's actual emotions.

For most people,positive moods are somewhat more common than negative moods.

People who are good at reading others' emotions may be more effective in their jobs.

Discuss how managers can influence moods.

Individuals who have high levels of self-esteem are less likely to try to improve their sad moods.

Managers should not ignore emotions or the events that cause them,unless they appear to be minor.

Discuss the reasons for and against study of emotional intelligence.

Emotional intelligence has its critics.Which of the following is not an argument used against it?

What Is Organisational Behaviour

The Individual

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters

Exam 5: Emotions and Moods

Why is emotional regulation sometimes considered a waste of effort?

Emotional intelligence is a person's ability to: (1)be self-aware (2)detect emotions in others; and (3)manage emotional cues and information.

Which of the following is true about affect?

Explain the difference between felt emotions and displayed emotions.

____________ occurs when people associate two events but in reality there is no connection.

Define emotional labour and discuss its impact on employees.

A situation in which an employee expresses organisationally desired emotions during interpersonal transactions at work is called cognitive dissonance.

Studies suggest that EI plays no part in job performance.

People do not vary in their inherent ability to express emotional intensity.

________ is the ability to detect and to manage emotional cues and information.

Affective events theory demonstrates that employees react emotionally to things that happen to them at work and that this reaction influences their job performance and satisfaction.

The phenomenon that causes most people to feel a positive mood,as opposed to a negative one,even if there is no positive stimulus,is known as:

Felt emotions are an individual's actual emotions.

For most people,positive moods are somewhat more common than negative moods.

People who are good at reading others' emotions may be more effective in their jobs.

Discuss how managers can influence moods.

Individuals who have high levels of self-esteem are less likely to try to improve their sad moods.

Managers should not ignore emotions or the events that cause them,unless they appear to be minor.

Discuss the reasons for and against study of emotional intelligence.

Emotional intelligence has its critics.Which of the following is not an argument used against it?

What Is Organisational Behaviour

The Individual

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters