Deck 11: Human Resources

Question 1

A graph used to analyze how the steps of a job fit together in the overall flow of a production process is a

A)task analysis
B)job design
C)ergonomics study
D)process flowchart

Answer 1

D

Question 2

An element of job design that details the step-by-step procedure for a job is

A)worker analysis
B)environmental analysis
C)ergonomics
D)task analysis

Answer 2

D

Question 3

Methods analysis is used to

A)redesign or improve existing jobs
B)fit a job task to the person in a work environment
C)determine how work tasks fit together to comprise a job
D)determine the characteristics a worker must have for a job

Answer 3

A

Question 4

A pervasive "employee first" focus is a primary criterion of

A)the Malcolm Baldrige Award
B)ISO 9000
C)J.D.Power awards
D)ASQ

Question 5

The principles of scientific management were developed by

A)Douglas McGregor
B)W.Edwards Deming
C)Joseph Juran
D)F.W.Taylor

Question 6

In a successful quality management program employees are

A)given precise directions to achieve specific objectives
B)rewarded with merit pay based on their performance
C)encouraged to improvise and use their initiative
D)encouraged to compete with co-workers to produce as much as possible

Question 7

Government initiated laws and regulations designed to increase diversity in a company's workplace is

A)ISO 9000
B)Affirmative action
C)Gainsharing
D)Sustainability

Question 8

It is estimated the percentage of U.S> companies that offer some form of telecommuting is

A)10%
B)20%
C)40%
D)60%

Question 9

The company that was the most influential in promoting scientific management was

A)General Motors
B)Kellogg's
C)Ford
D)U.S.Steel

Question 10

The dominant approach to human resource management in the first part of the twentieth century was

A)Theory X and Theory Y
B)employee hygiene and motivation
C)scientific management
D)self-actualization

Question 11

"New" theories or human resource management that replaced the principles of scientific management were based on

A)increasing wages based on output
B)employee motivation
C)breaking down jobs into simpler tasks
D)reducing worker responsibilities

Question 12

In the latter part of the twentieth century a country whose global business success caused U.S.companies to reevaluate their approach to human resource management was

A)Germany
B)Great Britain
C)France
D)Japan

Question 13

The percentage of the U.S.workforce that is considered diverse is almost

A)10%
B)20%
C)40%
D)50%

Question 14

Assigning a worker a complete unit of work that includes all tasks necessary to complete a process or product with clearly defined start and end points is called

A)vertical job enlargement
B)empowerment
C)flexwork
D)horizontal job enlargement

Question 15

Fitting a job task to the person in a work environment is called

A)worker analysis
B)task analysis
C)environmental analysis
D)ergonomics

Question 16

An advantage of scientific management was that it

A)enabled workers to advance through the company
B)improved the standard of living in the U.S.
C)improved product quality over previous "craft" approaches to work
D)enabled fewer workers to produce more goods,allowing them to stay farms to feed a growing U.S.population

Question 17

Vertical and horizontal job enlargement are principles of

A)scientific management
B)job enrichment
C)flextime
D)telecommuting

Question 18

A necessary requirement of cross training and job rotation is

A)a large number of different jobs
B)jobs that can be broken down into "easy to learn" tasks
C)an investment of time and money
D)an established quality management program

Question 19

An element of job design that addresses the physical location of a job is

A)worker analysis
B)task analysis
C)environmental analysis
D)ergonomics

Question 20

A company that has successfully created groups of employees with similar diverse backgrounds to interact with one another is

A)Kodak
B)McDonald's
C)Amazon
D)IBM

Question 21

Learning curves were first defined in a 1936 journal article by

A)W.E.Deming
B)F.W.Taylor
C)Frank Gilbreth
D)T.P Wright

Question 22

Motion study was originated by

A)F.W.Taylor
B)Douglas McGregor
C)Frank Gilbreth
D)Henry Gantt

Question 23

The decrease in processing time per unit as production doubles will normally range from

A)5 to 30%
B)10 to 20%
C)25 to 50%
D)20 to 30%

Question 24

A tool that illustrates the amount of time a worker is idle in a job is a

A)process flowchart
B)worker-machine chart
C)job design chart
D)task analysis graph

Question 25

The first type of worker that was the subject of a motion study was a

A)bricklayer
B)lathe operator
C)Ford assembly line worker
D)textile loom operator

Question 26

If the first unit of a job takes 15 hours to complete and the learning curve is 80%,how long will it take to complete the 20^th unit?

A)12.3 hours
B)8.87 hours
C)5.73 hours
D)4.76 hours

Question 27

Each time production doubles a 90% learning curve shows an improvement rate of

A)90%
B)100%
C)10%
D)50%

Question 28

The learning curve effect was first discovered in the

A)shipbuilding industry
B)auto industry
C)steel industry
D)aviation industry