Deck 1: Introducing Organizational Behavior

Question 1

When organizational behavior researchers collect data in real-life organizational settings, the research method of case studies is being used.

Answer 1

False

Question 2

The least important responsibility of the science of organizational behavior is to create and test models that offer evidence-based foundations for decision making and action.

Answer 2

False

Question 3

Organizational climate is the study of human behavior in organizations.

Answer 3

False

Question 4

Research finds that financial capital is the building block of organizational success.

Question 5

Followers are more accepting of a transformational style of leadership, according to Eagley and colleagues, when the leader is male.

Question 6

When organizational behavior researchers collect data by using questionnaires and interviews in sample populations, the research method of meta analysis is being used.

Question 7

In the contemporary business world, important trends include the demise of "command-and-control" type of organizational structures and a commitment to ethical behavior.

Question 8

Organizational behavior research is now rich with empirically based insights into cross-cultural issues.

Question 9

Given the importance of teams, organizational behavior is an academic discipline devoted only to understanding group behavior.

Question 10

Organizational behavior scholars believe that there is one "best" or universal way to manage people and organizations.

Question 11

Organizational behavior is an interdisciplinary body of knowledge with strong ties to psychology, sociology, chemistry, and anthropology.

Question 12

Laboratory studies are being used when organizational behavior researchers collect data in simulated and controlled settings.

Question 13

Research in organizational behavior is based on scientific thinking, which means the proposed explanations are carefully tested and the explanations that can be scientifically verified are the only ones that are accepted.

Question 14

In the dynamic, shifting, and complex workplaces of today, learning about organizational behavior can help you expand your potential for career success.

Question 15

Stated a bit differently, contingency thinking recognizes that there are no cookie-cutter solutions that can be universally applied to solve organizational problems.

Question 16

The early focus of the systematic study of management was on physical working conditions, principles of administration, and principles of industrial engineering.

Question 17

Commonly used organizational behavior research methods include case studies, survey studies, meta analyses, field studies, and laboratory studies.

Question 18

Evidence-based management uses hard facts and empirical evidence to make decisions.

Question 19

Organizational behavior uses scientific methods to develop generalizations about behavior in organizations.

Question 20

As job satisfaction increases, absenteeism tends to go up; as job satisfaction decreases, absenteeism often goes down.

Question 21

In the workplace today, management is most effectively accomplished through "directing" and "controlling" rather than "supporting."

Question 22

Henry Mintzberg identified a set of roles that managers perform. These roles are: interpersonal, informational, and decisional.

Question 23

Organizations that obtain resource inputs from the environment and transform them into outputs that are returned to the environment in the form of finished goods or services are viewed as open systems.

Question 24

A key element in any organization that embraces multiculturalism is inclusion.

Question 25

The four basic functions of management are delegating, leading, controlling, and decision making.

Question 26

A team is defined as a collection of people working together in a division of labor to achieve a common purpose.

Question 27

The word "manager" is increasingly being replaced in conversations by such terms as "coordinator," "coach," or "team leader."

Question 28

Employee performance is defined as the quality and quantity of the work produced or the services provided by a work unit as a whole.

Question 29

Customers, owners, employees, suppliers, regulators, and local communities are among the key stakeholders of most business organizations.

Question 30

Workforce diversity involves differences based on gender, race and ethnicity, age, and able-bodiedness, but not sexual orientation.

Question 31

Unfortunately, today's labor force is composed of fewer women than in prior years.

Question 32

Controlling is the process of creating work structures and systems, and arranging resources to accomplish goals and objectives.

Question 33

Despite the fact that its members are uncommitted and unenthusiastic, an effective manager is one whose organizational unit, group, or team consistently achieves its goals.

Question 34

When managers are instilling enthusiasm by communicating with others, motivating them to work hard, and maintaining good interpersonal skills, they are engaged in the managerial function of leading.

Question 35

Demographic trends indicate that unlike today, in the future, people of color will not constitute the majority of the U.S. population.

Question 36

Today, the proportion of African-Americans, Hispanics, and Asians in the labor force is increasing.

Question 37

Some organizational climates are relaxed and informal, while others are more structured.

Question 38

People are hesitant to make decisions and take action on their own, in organizational cultures that are more authoritarian and hierarchical, so they tend to show little initiative and wait for approval.

Question 39

Fortunately, organizational stakeholders typically have the same business interests and objectives.

Question 40

Organizational behavior clearly indicates that managers should be held accountable for task performance results, but not job satisfaction results since job satisfaction results are the domain of employees.

Question 41

According to Robert Katz, the relative importance of technical, human, and conceptual skills varies across the different levels of management.

Question 42

Research finds that because of position all managers make good leaders.

Question 43

The learning sequence begins with initial experience and subsequent reflection.

Question 44

According to Carroll, proficiency in database management is considered a technical skill in today's workplace.

Question 45

Managerial roles involving decision-making that affects other people, according to Henry Mintzberg, are called technical roles.

Question 46

The essential skills of management, according to Robert Katz, can be grouped into three categories: interpersonal, informational, and decisional.

Question 47

Managerial roles that involve working directly with other people, according to Henry Mintzberg, are called human roles.

Question 48

Because of the experience and position, managers alone are able to solve all the complex problems and address all the challenging situations in organizations.

Question 49

Henry Mintzberg identified the set of roles that managers perform as technical, human, and conceptual.

Question 50

Leaders succeed when people follow them not because they have to, but because they want to.

Question 51

Transitional learning refers to the need to learn from day-to-day work experiences, conversations with colleagues and friends, counseling and advice from mentors, success models, training seminars and workshops, and other daily opportunities.

Question 52

According to Archie Carroll, the moral manager does not subscribe to ethical principles, but instead makes decisions and acts to take best personal advantage of a situation.

Question 53

According to Henry Mintzberg, when a manager acts as a disturbance handler, this is an interpersonal role.

Question 54

Decisional roles include seeking out problems to solve and opportunities to explore, helping to resolve conflict, allocating resources, and negotiating with other parties.

Question 55

A manager's informational roles include being a figurehead, leader, and liaison.

Question 56

Ethics mindfulness is an "enriched awareness" that causes a manager to behave with an ethical consciousness from one decision or behavioral event to another.

Question 57

Emotional intelligence includes the human skills of self-awareness, self-regulation, motivation, empathy, and social skill.

Question 58

According to Archie Carroll, the manager who unintentionally acts unethically is considered amoral.

Question 59

Learning is an enduring change of behavior that unfortunately cannot come from experience.

Question 60

Emotional intelligence, the ability to understand and deal with emotions, falls into the category of conceptual skills according to Robert Katz.

Question 61

All of the following are important research questions addressing applications within the field of organizational behavior EXCEPT:

A) What creates job satisfaction for people at work?
B) How can ethical and socially responsible behavior in and by organizations be assured?
C) Should decisions be made by individual, consultative, or group methods?
D) What are the ingredients for marketing promotions within organizations?
E) How can organizational cultures be changed?

Question 62

Influence leaders are individuals who use influence to create change that benefits the mission and vision of the organization.

Question 63

According to Eagley, which of the following is not considered a possible leadership strength of women?

A) Good at mentoring
B) More transformational
C) Very inspiring
D) Fairness in punishing
E) Encourage creativity

Question 64

The law of exchange says that if someone does something for someone else it will invoke a sense of obligation to return the favor.

Question 65

Scientific thinking is important to organizational behavior researchers and scholars for all of the following reasons EXCEPT:

A) the process of data collection is controlled.
B) the process of data collection is systematic.
C) proposed explanations are carefully tested.
D) only explanations that can be scientifically verified are accepted.
E) the process of data collection is discretionary.

Question 66

Which of the following is an inaccurate statement about organizational behavior?

A) Organizational behavior has strong ties to the behavioral sciences and allied social sciences.
B) Organizational behavior seeks to integrate the diverse insights of the behavioral sciences and allied social sciences.
C) Organizational behavior is divorced from the disciplines of political science and economics.
D) Organizational behavior seeks to improve the quality of work life.
E) Organizational behavior seeks to improve the performance of people, groups, and organizations.

Question 67

As an OB researcher, Amy is using statistics to pool the results of different studies. Which research method is Amy using?

A) Survey studies
B) Case studies
C) Meta-analysis
D) Field studies
E) Laboratory studies

Question 68

__________ are simplified views of reality that attempt to explain real-world phenomena.

A) Models
B) Incubators
C) Theories
D) Scientific methods
E) Reproductions

Question 69

Organizational behavior goals include all of the following EXCEPT improving the:

A) performance of people.
B) performance of groups.
C) performance of organizations.
D) quality of overall work life.
E) competitive landscape in the industry.

Question 70

Which of the following reflects the expectations of the new generation of workers?

A) Less tolerant of hierarchy
B) Less high tech
C) More concerned about status
D) Less focus on work/life balance
E) More focus on structure

Question 71

The organizing process involves individuals being influenced by others.

Question 72

Social exchange means tailoring communication in ways to encourage certain interpretations and discourage others.

Question 73

From its scientific heritage, organizational behavior has developed all of the following EXCEPT:

A) an emphasis on finding the "one way" to complete all tasks.
B) an interdisciplinary body of knowledge.
C) use of scientific methods.
D) a focus on application.
E) contingency thinking.

Question 74

__________ is a multidisciplinary field devoted to understanding individual and group behavior, interpersonal processes, and organizational dynamics.

A) Organizational behavior
B) Motivation
C) Performance management
D) Workgroup analysis
E) Accounting

Question 75

Organizational behavior is an interdisciplinary body of knowledge with strong ties to all of the following disciplines EXCEPT:

A) psychology.
B) physics.
C) sociology.
D) anthropology.
E) economics.

Question 76

Vertical communication means passing problems or responsibilities upward in the hierarchy.

Question 77

The following statements are accurate descriptions of the evolution of the scientific study of organizations EXCEPT:

A) the early focus of the systematic study of management was on physical working conditions, principles of administration, and principles of industrial engineering.
B) as management research progressed, emphasis was placed on the human factor with respect to individual attitudes, group dynamics, and relationships between managers and workers.
C) organization behavior continues to evolve as a discipline devoted to understanding individuals and groups in organizations.
D) organization behavior continues to evolve as a discipline devoted to understanding the performance implications of organizational processes, systems, and structures.
E) the primary focus on the human factor began in the 18^th century.

Question 78

The increase in teamwork today is a function of all of the following EXCEPT:
a) management's dislike for individual contributors.
b) organizations can no longer rely on just managers for leadership.
c) leadership is valued by all members.
d) people are valuable human assets.
e) work is increasingly focused on peer contributions.

Question 79

Scientific method models link __________ with __________.

A) independent variables; dependent variables
B) specific variables; contingency variables
C) proven variables; open variables
D) discovered variables; unexplored variables
E) highly publicized variables; undisclosed variables

Question 80

Which of the following is an enduring change of behavior that results from experience?

A) Learning
B) Managerial sense-making
C) Organizational tracking
D) Lifelong careers
E) Managerial scholarship