Deck 12: Communicating in the Digital Age

Question 1

Researchers recognize communication as an accurate process in which social information processing occurs.

Answer 1

False

Question 2

Decoding and creating the meaning of a message are influenced by cultural norms and values.

Answer 2

True

Question 3

Managers should make attributive and evaluative statements of others behavior in order to be assertive in their communication style.

Answer 3

False

Question 4

During the communication process,poor hearing,poor eyesight,and environmental noises are examples of noise.

Question 5

Chung Hua,a Chinese employee at TCS,finds it very difficult to maintain eye contact with his superiors in meetings.His managers can correctly assume from the nonverbal cue that he is uninterested in the meeting and disrespectful toward his superiors.

Question 6

Business etiquette is not a component of communication competence.

Question 7

Negative consequences of not listening include job dissatisfaction and lower productivity.

Question 8

Communication ends when a receiver encodes an idea or thought.

Question 9

Linguistic style not only helps explain communication differences between women and men,but it also influences our perceptions of others' confidence,competence,and abilities.

Question 10

Research studies indicate that aggressiveness is more effective than assertiveness in both work-related and consumer contexts.

Question 11

Semantics refers to a person's characteristic speaking pattern.

Question 12

Communication competence is affected by the geographic location of an organization.

Question 13

Alfred and Marie are American journalists working on an assignment in China.Alfred is an Indian who migrated to America.Two of his Chinese colleagues comment that he looks "chubby." Alfred smiles at their "friendly" observation while Marie is indignant about it.This illustrates the conduit model of communication.

Question 14

A recent meta-analysis of nonverbal expressions of emotions found that those who more effectively demonstrated their own emotions and perceived the emotional cues of others,performed better across a range of situations.

Question 15

Weak listening skills can be a reason why managers are passed over for promotions to executive positions.

Question 16

According to the perceptual model of communication,the receiver creates the meaning of a message in his/her own mind.

Question 17

Listening effectiveness was positively associated with customer satisfaction and negatively associated with employee intentions to quit.

Question 18

"I don't know if that is the,um,way to do this.It's not all that important to know,is it?" This illustrates an assertive communication style.

Question 19

Lucy always listens without judging and has the habit of looking beyond the words of the speaker.She uses an evaluative listening style.

Question 20

Thomas is working on his iPad and misses the message delivered by the keynote speaker.This is an example of a physical barrier.

Question 21

Sidney is giving a presentation at the company's monthly review.However,an executive's cell phone keeps ringing at frequent intervals,thus affecting Sidney's focus on the topic.The ringing is said to be creating a _____ barrier.

A) physical
B) noise
C) medium
D) style
E) semantic

Question 22

E-mail is an ever-present challenge and often an enormous time drain.

Question 23

A natural tendency to evaluate or judge a sender's message is a _____ barrier.

A) physical
B) personal
C) process
D) semantic
E) linguistic

Question 24

_____ is defined as the exchange of information between a sender and a receiver,and the inference of meaning between the individuals involved.

A) Perception
B) Gatekeeping
C) Communication
D) Encoding
E) Semantics

Question 25

Personal barriers occur when:

A) the recipient does not respond enough.
B) blocks are created in the communication channel.
C) there are time-zone differences.
D) there is a tendency to evaluate others' messages.
E) there is the presence of jargon.

Question 26

Communication begins when a sender _____ an idea or thought.

A) decodes
B) selects a medium for
C) provides feedback for
D) encodes
E) neutralizes noise for sending

Question 27

Researchers and consultants overwhelmingly agree that multitasking decreases productivity.

Question 28

Which of the following is an example of a barrier due to variations in information processing and interpretation?

A) People not trusting each other.
B) People's oversimplified beliefs about specific groups.
C) Being raised in a loving home.
D) Egos affecting people's receptiveness to being influenced by others.
E) Natural tendency to evaluate others' messages.

Question 29

Usage of language or terminology that is specific to a particular profession,group,or company is:

A) jargon.
B) communication competence.
C) business etiquette.
D) workplace incivility.
E) linguistic style.

Question 30

Linguistic styles matter both in person and over the Internet.

Question 31

Research shows that at the individual level,employee benefits of information communication technology (ICT)include increased job satisfaction and better work-life balance.

Question 32

Research reveals that teleworkers have lower job satisfaction and their careers are derailed because they do not have the same amount of face time as other workers.

Question 33

Women see conversations as negotiations in which people try to achieve and maintain the upper hand.

Question 34

It is important for managers to utilize the similarities between genders and between generations,before trying to understand or deal with differences.

Question 35

In the process of communication,semantics:

A) is a performance-based index of an individual's abilities to effectively use communication.
B) is the study of words.
C) is the process of actively decoding and interpreting verbal messages.
D) is the person's characteristic speaking pattern.
E) influences our perceptions of others' confidence,competence,and abilities.

Question 36

Women are more likely to tactfully give feedback by mitigating criticism with praise.

Question 37

In telecommuting,communicating and embedding the culture is surprisingly easy.

Question 38

Logos is a an online publishing firm that has to lay off a number of its most senior employees due to heavy losses and restructuring.What is the most effective medium in communicating this to the employees?

A) Through telephone
B) Via e-mail
C) By texting
D) Through online platforms
E) Through face-to-face talks

Question 39

Evolutionary psychologists propose that men cannot turn off the biologically-based determinants of their behavior.

Question 40

Your statistics teacher writes illegibly on the blackboard in a class.This is an example of:

A) crowdsourcing.
B) encoding.
C) noise.
D) decoding.
E) jargon.

Question 41

Savannah is handling a team of 10 at an information security firm.She rarely smiles and often tells her team that she thinks she really does not need so many unproductive people working with her.Her communication style is:

A) aggressive.
B) assertive.
C) reflexive.
D) appreciative.
E) discerning.

Question 42

Linus has an expressive and self-enhancing communication style,which is based on the notion that it is not right or good to violate our own or others' basic human rights.Linus can be described as having which of the following communication styles?

A) Aggressive
B) Nonassertive
C) Nonverbal
D) Assertive
E) Semantic

Question 43

John finds it very difficult to maintain eye contact and has the tendency to sit in a slumped posture during meetings.His nonverbal behavior patterns indicate a((n)_____ communication style.

A) semantic
B) nonassertive
C) aggressive
D) assertive
E) expressive

Question 44

Which communication style is characterized by timid and self-denying behavior?

A) Protective
B) Nonassertive
C) Nonverbal
D) Assertive
E) Semantic

Question 45

Jose was in a meeting with his supervisor regarding sales analysis.Throughout the meeting,he had his arms folded and legs crossed.His nonverbal behavior suggests a(n)_____ communication.

A) semantic
B) defensive
C) aggressive
D) immediacy
E) nonassertive

Question 46

The use of time and space,distance between persons when conversing,use of color,dress,and walking behavior are all factors in _____ communication.

A) electronic
B) virtual
C) verbal
D) nonverbal
E) passive

Question 47

Which of the following is a component of communication competence?

A) Jargon
B) Stereotyping
C) Tendency to evaluate other's messages
D) Business etiquette
E) Nonverbal communication

Question 48

When communicating with his subordinates,Greg has a tendency to lean backward.Which of the following is communicated by his behavior?

A) Aloofness
B) Defensiveness
C) Aggressiveness
D) Immediacy
E) Nonassertiveness

Question 49

Kelly is disappointed with her team's performance,and in a team meeting says to her team in a strong,steady,and audible voice,"Folks,we've had a miserable pre-sales response,and I need you to buck up and tell me what you think we've been doing wrong".Kelly's communication style is:

A) aggressive.
B) discerning.
C) assertive.
D) defensive.
E) nonassertive.

Question 50

Tracy feels quite cold but does not ask her colleagues to turn down the air-conditioner.She tends to shy away from confrontations and often ends up losing out on opportunities as she never speaks up.Her communication style is:

A) effective.
B) assertive.
C) reflexive.
D) nonassertive.
E) nonverbal.

Question 51

Identify the nonverbal behavior pattern that matches with an aggressive communication style.

A) Wringing hands
B) Strong,steady,and audible voice
C) Good eye contact
D) Firm posture
E) Frequent interruptions

Question 52

Which of the following communication styles is based on the ethical notion that it is not right or good to violate our own or others' basic human rights,such as the right to self-expression or the right to be treated with dignity and respect?

A) Empathetic
B) Informal
C) Nonassertive
D) Discerning
E) Assertive

Question 53

Which of the following nonverbal behavior patterns matches with the assertive communication style?

A) Moving or leaning too close
B) Good eye contact
C) Loud voice
D) Wringing hands
E) Ambiguous tone

Question 54

When a message is sent independent of the written and spoken word,it is called:

A) nonverbal communication.
B) virtual messaging.
C) electronic communication.
D) semantics.
E) jargon.

Question 55

_____ is a performance-based index of an individual's abilities to effectively use communication behaviors in a given context.

A) Communication competence
B) Feedback competence
C) Jargon
D) Linguistic style
E) Semantics

Question 56

Which of the following examples of communication styles is considered to be effective in consumer and work-related contexts?

A) Phil is a manager in a telecom company who trusts only his judgments.
B) Wilfred keeps justifying his decisions to anyone who questions him.
C) Stan tends to shift around a lot while talking and keeps looking down during his presentations.
D) Winnie likes to discuss possible alternatives with her team and uses a lot of "we" statements.
E) Gareth moves to the next topic,in case of interruptions,during a presentation.

Question 57

When individuals use qualifiers such as "maybe" or "kind of" or negaters such as "I'm not sure," they are exhibiting which of the following communication styles?

A) Nonassertive
B) Semantic
C) Aggressive
D) Assertive
E) Nonverbal

Question 58

Glen tends to get very high strung and loudly voices his opinions during meetings.He also glares at people who oppose his views and drives his point home by picking at their weak points publicly.He is employing a(n)_____ communication style.

A) aggressive
B) reflexive
C) nonverbal
D) assertive
E) semantic

Question 59

Research studies indicate that the _____ style of communication is more effective in both work-related and consumer contexts.

A) aggressive
B) nonassertive
C) assertive
D) defensive
E) nonverbal

Question 60

Alex,a German,is informing his subordinates who are of African origin that the ERP for travel has been significantly modified.Due to his German accent,none of the employees understand him as there is a _____ barrier.

A) semantic
B) process
C) physical
D) personal
E) medium

Question 61

The benefits of telecommuting include all of the following EXCEPT:

A) reduced role stress.
B) reduced work-family conflict.
C) increased take-home pay.
D) increased job satisfaction.
E) increased autonomy for workers.

Question 62

According to the social role theory,communication differences in men and women are due to:

A) the inherited biological differences between the sexes.
B) the drives,needs,and conflicts associated with reproductive strategies.
C) the fact that males develop features that are attractive to females.
D) the competition between females to acquire the best possible mate.
E) the learned differences in ways of speaking while growing up.

Question 63

Calvin always looks beyond the words of his speakers and tries to find out what they are really feeling or trying to say through their gestures.He pays attention to the emotions underlying the words.He is a(n)_____ listener.

A) evaluative
B) comprehensive
C) empathetic
D) appreciative
E) discerning

Question 64

Annie always takes notes while listening and likes to segregate the information into the essential points to arrive at the main message of what she listens to.She is a(n)_____ listener.

A) evaluative
B) empathetic
C) discerning
D) appreciative
E) comprehensive

Question 65

_____ was seen to create improved access to valuable market and customer information,increased marketing effectiveness,reduced communication costs,and enhanced supplier and strategic partner satisfaction.

A) Information communication technology
B) Search engine marketing
C) Search engine optimization
D) Information security components
E) Transaction processing networks

Question 66

Transgenics is a bio-medical documentation company that allows its employees to work from home based on their seniority.They use information communication technology (ICT)to enable these employees to work for three out of five days without coming in to the office.This is called:

A) telecommuting.
B) networking.
C) social integration.
D) information management.
E) information assurance.

Question 67

Which of the following individuals is said to be showing the qualities of a good listener?

A) Kane likes to pick out the facts while listening to a speech.
B) Perry prefers to focus on only the positives and shuts out information that may be negative.
C) Amy tunes out boring topics and knows exactly how to listen only to the interesting parts of a lecture.
D) Kevin prefers to challenge himself by listening to complex presentations.
E) Dani tends to judge the emotional quotient of a speech more than what is being said to get a deeper perspective.

Question 68

Kate and Leo are both in charge of the editorial team for a publishing house,Books R Us.According to the social role theory,which of the following statements is true?

A) Kate would most likely look at negotiating with others as an opportunity to establish hierarchy.
B) Leo is more likely to share the credit for success with his teammates than Kate.
C) Kate is less likely to ask questions for clarification on the project than Leo.
D) Kate is more likely to give blunt feedback on the team's efforts.
E) Leo is more likely to withhold compliments when evaluating the team's work.

Question 69

In communication,when compared to women,men are likely to:

A) share credit for success.
B) bluntly give feedback.
C) indirectly tell others what to do.
D) ask questions for clarification.
E) promote interpersonal communication.

Question 70

_____ refers to the process where the manager determines who should be allowed to telecommute and why.

A) Social integration
B) Gatekeeping
C) Work-life boundary management
D) Monitoring
E) Work group culture

Question 71

Which of the following statements about nonverbal behavior is true?

A) Men do more touching during conversation than women do.
B) A smile conveys the same emotion across all countries.
C) Asians are taught to avoid eye contact with superiors and parents in order to show obedience and subservience.
D) Association between facial expressions and emotion is a constant across all cultures.
E) Gestures such as folding arms,crossing hands,and crossing one's legs indicate openness and warmth.

Question 72

All of the following statements hold true for linguistic styles EXCEPT:

A) they influence our perceptions of others' confidence,competence,and abilities.
B) they matter both in person and over the Internet.
C) they increase your understanding of interpersonal communication between women and men.
D) they are not independent of culture or age.
E) they have no impact on group cohesiveness.

Question 73

Which of the following statements about multitasking is true?

A) People are working on multiple things at once while multitasking.
B) When people do more tasks at once,more work gets accomplished.
C) When working on complex and unfamiliar tasks,more time is taken to shift between them.
D) Multitaskers work best when they have an optimum number of tasks according to their abilities.
E) Concentration levels are higher in people who multitask.

Question 74

All of the following are challenges that managers of teleworkers have to deal with EXCEPT:

A) gatekeeping.
B) social integration.
C) monitoring.
D) work group culture.
E) work-life imbalance.

Question 75

What type of listeners attempt to understand the main message and determine important points?

A) Evaluative listeners
B) Discerning listeners
C) Empathetic listeners
D) Comprehensive listeners
E) Appreciative listeners

Question 76

Comprehensive listeners tend to:

A) interpret messages by focusing on the emotions and body language being displayed by the speaker.
B) attempt to understand the main message and determine important points.
C) listen analytically and continually formulate arguments and challenges to what is being said.
D) make sense of a message by first organizing specific thoughts and actions and then integrating.This information by focusing on relationships among ideas.
E) listen in a relaxed manner,preferring to listen for pleasure,entertainment,or inspiration.

Question 77

Which of the following statements is true of the "Darwinian perspective"?

A) Girls learn conversational skills and habits that focus on status and hierarchies.
B) Women see conversations as negotiations in which people try to achieve and maintain the upper hand.
C) Men come to view communication as a network of connections in which conversations are negotiations for closeness.
D) Men tactfully give feedback by mitigating criticism with praise,.
E) Men have an inherent desire to possess features attractive to females.

Question 78

Bridget likes to listen in a relaxed manner.She enjoys listening to interesting or funny topics and tunes out boring ones.She is a(n)_____ listener.

A) appreciative
B) empathetic
C) comprehensive
D) discerning
E) evaluative

Question 79

A person's characteristic speaking pattern is called their _____ style.

A) nonverbal
B) semantic
C) capability
D) linguistic
E) competence

Question 80

Justin is continuously coming up with opposition while listening to the talk "Religion is an opium of the masses." He is a strong believer in God and keeps interrupting the speaker with questions.Justin is said to be a(n)_____ listener.

A) appreciative
B) discerning
C) empathetic
D) evaluative
E) comprehensive