Question 1

A natural tendency to evaluate or judge a sender's message is a _____ barrier.

Accepted Answer

A)  physical 
B)  personal 
C)  process 
D)  semantic 
E)  linguistic 
A)  physical 
B)  personal 
C)  process 
D)  semantic 
E)  linguistic B

Question 2

Which of the following individuals is said to be showing the qualities of a good listener?

Accepted Answer

A)  Kane likes to pick out the facts while listening to a speech. 
B)  Perry prefers to focus on only the positives and shuts out information that may be negative. 
C)  Amy tunes out boring topics and knows exactly how to listen only to the interesting parts of a lecture. 
D)  Kevin prefers to challenge himself by listening to complex presentations. 
E)  Dani tends to judge the emotional quotient of a speech more than what is being said to get a deeper perspective. 
A)  Kane likes to pick out the facts while listening to a speech. 
B)  Perry prefers to focus on only the positives and shuts out information that may be negative. 
C)  Amy tunes out boring topics and knows exactly how to listen only to the interesting parts of a lecture. 
D)  Kevin prefers to challenge himself by listening to complex presentations. 
E)  Dani tends to judge the emotional quotient of a speech more than what is being said to get a deeper perspective. D

Question 3

Which of the following statements is true of the "Darwinian perspective"?

Accepted Answer

A)  Girls learn conversational skills and habits that focus on status and hierarchies. 
B)  Women see conversations as negotiations in which people try to achieve and maintain the upper hand. 
C)  Men come to view communication as a network of connections in which conversations are negotiations for closeness. 
D)  Men tactfully give feedback by mitigating criticism with praise,. 
E)  Men have an inherent desire to possess features attractive to females. 
A)  Girls learn conversational skills and habits that focus on status and hierarchies. 
B)  Women see conversations as negotiations in which people try to achieve and maintain the upper hand. 
C)  Men come to view communication as a network of connections in which conversations are negotiations for closeness. 
D)  Men tactfully give feedback by mitigating criticism with praise,. 
E)  Men have an inherent desire to possess features attractive to females. E

Question 4

Lucy always listens without judging and has the habit of looking beyond the words of the speaker.She uses an evaluative listening style.

Accepted Answer

A) True 
 B)False

Question 5

Identify and define the types of the barriers to effective communication.Give two examples of each.

Accepted Answer

Process barriers: Sender; encoding; mess

Question 6

Negative consequences of not listening include job dissatisfaction and lower productivity.

Accepted Answer

A) True 
 B)False

Question 7

How common is nonverbal communication,compared to verbal communication? Describe the sources of nonverbal communication.

Accepted Answer

Nonverbal communication involv

Question 8

Identify at least four positive nonverbal actions.

Accepted Answer

Positive nonverbal actions include the f

Question 9

Annie always takes notes while listening and likes to segregate the information into the essential points to arrive at the main message of what she listens to.She is a(n)_____ listener.

Accepted Answer

A)  evaluative 
B)  empathetic 
C)  discerning 
D)  appreciative 
E)  comprehensive 
A)  evaluative 
B)  empathetic 
C)  discerning 
D)  appreciative 
E)  comprehensive

Question 10

According to the social role theory,communication differences in men and women are due to:

Accepted Answer

A)  the inherited biological differences between the sexes. 
B)  the drives,needs,and conflicts associated with reproductive strategies. 
C)  the fact that males develop features that are attractive to females. 
D)  the competition between females to acquire the best possible mate. 
E)  the learned differences in ways of speaking while growing up. 
A)  the inherited biological differences between the sexes. 
B)  the drives,needs,and conflicts associated with reproductive strategies. 
C)  the fact that males develop features that are attractive to females. 
D)  the competition between females to acquire the best possible mate. 
E)  the learned differences in ways of speaking while growing up.

Question 11

Research studies indicate that aggressiveness is more effective than assertiveness in both work-related and consumer contexts.

Accepted Answer

A) True 
 B)False

Question 12

What is noise? Illustrate with examples.

Accepted Answer

Noise represents anything that interfere

Question 13

In the process of communication,semantics:

Accepted Answer

A)  is a performance-based index of an individual's abilities to effectively use communication. 
B)  is the study of words. 
C)  is the process of actively decoding and interpreting verbal messages. 
D)  is the person's characteristic speaking pattern. 
E)  influences our perceptions of others' confidence,competence,and abilities. 
A)  is a performance-based index of an individual's abilities to effectively use communication. 
B)  is the study of words. 
C)  is the process of actively decoding and interpreting verbal messages. 
D)  is the person's characteristic speaking pattern. 
E)  influences our perceptions of others' confidence,competence,and abilities.

Question 14

Business etiquette is not a component of communication competence.

Accepted Answer

A) True 
 B)False

Question 15

_____ is a performance-based index of an individual's abilities to effectively use communication behaviors in a given context.

Accepted Answer

A)  Communication competence 
B)  Feedback competence 
C)  Jargon 
D)  Linguistic style 
E)  Semantics 
A)  Communication competence 
B)  Feedback competence 
C)  Jargon 
D)  Linguistic style 
E)  Semantics

Question 16

Which of the following statements about multitasking is true?

Accepted Answer

A)  People are working on multiple things at once while multitasking. 
B)  When people do more tasks at once,more work gets accomplished. 
C)  When working on complex and unfamiliar tasks,more time is taken to shift between them. 
D)  Multitaskers work best when they have an optimum number of tasks according to their abilities. 
E)  Concentration levels are higher in people who multitask. 
A)  People are working on multiple things at once while multitasking. 
B)  When people do more tasks at once,more work gets accomplished. 
C)  When working on complex and unfamiliar tasks,more time is taken to shift between them. 
D)  Multitaskers work best when they have an optimum number of tasks according to their abilities. 
E)  Concentration levels are higher in people who multitask.

Question 17

Which of the following statements about nonverbal behavior is true?

Accepted Answer

A)  Men do more touching during conversation than women do. 
B)  A smile conveys the same emotion across all countries. 
C)  Asians are taught to avoid eye contact with superiors and parents in order to show obedience and subservience. 
D)  Association between facial expressions and emotion is a constant across all cultures. 
E)  Gestures such as folding arms,crossing hands,and crossing one's legs indicate openness and warmth. 
A)  Men do more touching during conversation than women do. 
B)  A smile conveys the same emotion across all countries. 
C)  Asians are taught to avoid eye contact with superiors and parents in order to show obedience and subservience. 
D)  Association between facial expressions and emotion is a constant across all cultures. 
E)  Gestures such as folding arms,crossing hands,and crossing one's legs indicate openness and warmth.

Question 18

Weak listening skills can be a reason why managers are passed over for promotions to executive positions.

Accepted Answer

A) True 
 B)False

Question 19

Calvin always looks beyond the words of his speakers and tries to find out what they are really feeling or trying to say through their gestures.He pays attention to the emotions underlying the words.He is a(n)_____ listener.

Accepted Answer

A)  evaluative 
B)  comprehensive 
C)  empathetic 
D)  appreciative 
E)  discerning 
A)  evaluative 
B)  comprehensive 
C)  empathetic 
D)  appreciative 
E)  discerning

Question 20

_____ refers to the process where the manager determines who should be allowed to telecommute and why.

Accepted Answer

A)  Social integration 
B)  Gatekeeping 
C)  Work-life boundary management 
D)  Monitoring 
E)  Work group culture 
A)  Social integration 
B)  Gatekeeping 
C)  Work-life boundary management 
D)  Monitoring 
E)  Work group culture

A natural tendency to evaluate or judge a sender's message is a _____ barrier.

Which of the following individuals is said to be showing the qualities of a good listener?

Which of the following statements is true of the "Darwinian perspective"?

Lucy always listens without judging and has the habit of looking beyond the words of the speaker.She uses an evaluative listening style.

Identify and define the types of the barriers to effective communication.Give two examples of each.

Negative consequences of not listening include job dissatisfaction and lower productivity.

How common is nonverbal communication,compared to verbal communication? Describe the sources of nonverbal communication.

Identify at least four positive nonverbal actions.

Annie always takes notes while listening and likes to segregate the information into the essential points to arrive at the main message of what she listens to.She is a(n)_____ listener.

According to the social role theory,communication differences in men and women are due to:

Research studies indicate that aggressiveness is more effective than assertiveness in both work-related and consumer contexts.

What is noise? Illustrate with examples.

In the process of communication,semantics:

Business etiquette is not a component of communication competence.

_____ is a performance-based index of an individual's abilities to effectively use communication behaviors in a given context.

Which of the following statements about multitasking is true?

Which of the following statements about nonverbal behavior is true?

Weak listening skills can be a reason why managers are passed over for promotions to executive positions.

Calvin always looks beyond the words of his speakers and tries to find out what they are really feeling or trying to say through their gestures.He pays attention to the emotions underlying the words.He is a(n)_____ listener.

_____ refers to the process where the manager determines who should be allowed to telecommute and why.

Needed: People-Centered Managers and Workplaces

Organizational Culture, Socialization, and Mentoring

Developing Global Managers

Understanding Social Perception and Managing Diversity

Appreciating Individual Differences: Intelligence, ability, personality, core Self-Evaluations, attitudes, and Emotions

Motivation I: Needs, Job Design, and Satisfaction

Motivation Ii: Equity, Expectancy, and Goal Setting

Improving Performance With Feedback, Rewards, and Positive Reinforcement

Effective Groups and Teams

Making Decisions

Managing Conflict and Negotiating

Influence, Power, and Politics: an Organizational Survival Kit

Leadership

Designing Effective Organizations

Managing Change and Organizational Learning

Filters

Exam 12: Communicating in the Digital Age

A natural tendency to evaluate or judge a sender's message is a _____ barrier.

Which of the following individuals is said to be showing the qualities of a good listener?

Which of the following statements is true of the "Darwinian perspective"?

Lucy always listens without judging and has the habit of looking beyond the words of the speaker.She uses an evaluative listening style.

Identify and define the types of the barriers to effective communication.Give two examples of each.

Negative consequences of not listening include job dissatisfaction and lower productivity.

How common is nonverbal communication,compared to verbal communication? Describe the sources of nonverbal communication.

Identify at least four positive nonverbal actions.

Annie always takes notes while listening and likes to segregate the information into the essential points to arrive at the main message of what she listens to.She is a(n)_____ listener.

According to the social role theory,communication differences in men and women are due to:

Research studies indicate that aggressiveness is more effective than assertiveness in both work-related and consumer contexts.

What is noise? Illustrate with examples.

In the process of communication,semantics:

Business etiquette is not a component of communication competence.

_____ is a performance-based index of an individual's abilities to effectively use communication behaviors in a given context.

Which of the following statements about multitasking is true?

Which of the following statements about nonverbal behavior is true?

Weak listening skills can be a reason why managers are passed over for promotions to executive positions.

Calvin always looks beyond the words of his speakers and tries to find out what they are really feeling or trying to say through their gestures.He pays attention to the emotions underlying the words.He is a(n)_____ listener.

_____ refers to the process where the manager determines who should be allowed to telecommute and why.

Needed: People-Centered Managers and Workplaces

Organizational Culture, Socialization, and Mentoring

Developing Global Managers

Understanding Social Perception and Managing Diversity

Appreciating Individual Differences: Intelligence, ability, personality, core Self-Evaluations, attitudes, and Emotions

Motivation I: Needs, Job Design, and Satisfaction

Motivation Ii: Equity, Expectancy, and Goal Setting

Improving Performance With Feedback, Rewards, and Positive Reinforcement

Effective Groups and Teams

Making Decisions

Managing Conflict and Negotiating

Influence, Power, and Politics: an Organizational Survival Kit

Leadership

Designing Effective Organizations

Managing Change and Organizational Learning

Filters