Deck 15: Organizational Change and Development

Question 1

An early individual-level organization development technique involving unstructured group sessions focused on interpersonal interactions is known as a(n):

A) T-group
B) Training corps
C) Action lab
D) Connection group

Answer 1

T-group

Question 2

_____________ Theory suggests that organizations use materials from the environment, create something with those materials, and return the products to the environment in a dynamic fashion.

A) General Systems
B) Recyclical
C) Karma
D) I-P-O

Answer 2

General Systems

Question 3

The form of consulting and organization development that focuses on how things are done, rather than what is actually done, is known as:

A) End consulting
B) Client-centered consulting
C) Process consulting
D) Means consulting

Answer 3

Process consulting

Question 4

The most widely used organization-level intervention for organizational development is:

A) Survey feedback
B) Team training
C) Computer-based skills training
D) Focus groups

Question 5

Lewin's three-step model of organizational change is which of the following?

A) Change-evaluate-reset
B) Unfreezing-transformation-refreezing
C) Identifying-modifying-continuing
D) Pausing-changing-restarting