Chat with AI
Human Resource Management 15th Edition by Robert Mathis,John Jackson,Sean Valentine ,Patricia Meglich
Edition 15ISBN: 978-1305500709Human Resource Management 15th Edition by Robert Mathis,John Jackson,Sean Valentine ,Patricia Meglich
Edition 15ISBN: 978-1305500709 Exercise 1
Water Quality Association: Building Competencies with Technology
The Water Quality Association (WQA) is a trade association that focuses on the delivery of drinking water to residents and businesses. This organization has developed a learning environment for its employees based on the development of important competencies and skills that are needed for work. Experiential and informal learning is emphasized, which represents approximately 90% of training that is often overlooked in favor of more formal instruction. What makes approaches such as these unique is the reliance on technologies such as mobile devices, customized software, analytical assessments of data, and computer-based awards that enhance learning.
The basis for using experiential and informal learning, in conjunction with extensive technology support, is apprenticeships. Apprenticeships are traditionally used to build critical skills for individuals working in trade occupations. But they can also be used to develop important cognitive competencies when they are supported by technology (a process referred to as Apprenticeship 3.0). The following guidelines can be considered when developing cognitive apprenticeships:
• Ask job experts to develop a list of all the critical circumstances that surround a job and then identify the knowledge, skills, and abilities needed to effectively work under these circumstances.
• Create a list of performance objectives and link them to competencies; training topics should be identified and should ultimately focus on job situations.
• The learning experiences should progressively become more challenging over time, while focusing on providing learners with more responsibility.
• Time should be provided for individual reflection and coaching from others (some of which can be technology based).
• To enhance motivation and satisfaction, recognize employees as they progress through the training.
• Continuous learning should be emphasized so that employees constantly develop important competencies that help them be more effective.
WQA has immersed itself in Apprenticeship 3.0 to better prepare its employees for workplace challenges and opportunities. The organization is using mobile technology to deliver a series of learning modules to individuals, and their progress is tracked in the system. Badges are also awarded to employees as they successfully complete various activities.
WQA developed the process by empowering job experts to develop a list of important competencies for different jobs in the firm, and the badges reflect the mastery of these areas. WQA also specified various learning opportunities such as work experience with mobile evaluations and feedback, online study and tutoring, and active coaching. These experiences help individuals earn the badges
How did the Water Quality Association's use of technology help enhance how employees acquired important work competencies? Can you think of any other mobile technology applications that might be used to enhance WQA's learning activities?
The Water Quality Association (WQA) is a trade association that focuses on the delivery of drinking water to residents and businesses. This organization has developed a learning environment for its employees based on the development of important competencies and skills that are needed for work. Experiential and informal learning is emphasized, which represents approximately 90% of training that is often overlooked in favor of more formal instruction. What makes approaches such as these unique is the reliance on technologies such as mobile devices, customized software, analytical assessments of data, and computer-based awards that enhance learning.
The basis for using experiential and informal learning, in conjunction with extensive technology support, is apprenticeships. Apprenticeships are traditionally used to build critical skills for individuals working in trade occupations. But they can also be used to develop important cognitive competencies when they are supported by technology (a process referred to as Apprenticeship 3.0). The following guidelines can be considered when developing cognitive apprenticeships:
• Ask job experts to develop a list of all the critical circumstances that surround a job and then identify the knowledge, skills, and abilities needed to effectively work under these circumstances.
• Create a list of performance objectives and link them to competencies; training topics should be identified and should ultimately focus on job situations.
• The learning experiences should progressively become more challenging over time, while focusing on providing learners with more responsibility.
• Time should be provided for individual reflection and coaching from others (some of which can be technology based).
• To enhance motivation and satisfaction, recognize employees as they progress through the training.
• Continuous learning should be emphasized so that employees constantly develop important competencies that help them be more effective.
WQA has immersed itself in Apprenticeship 3.0 to better prepare its employees for workplace challenges and opportunities. The organization is using mobile technology to deliver a series of learning modules to individuals, and their progress is tracked in the system. Badges are also awarded to employees as they successfully complete various activities.
WQA developed the process by empowering job experts to develop a list of important competencies for different jobs in the firm, and the badges reflect the mastery of these areas. WQA also specified various learning opportunities such as work experience with mobile evaluations and feedback, online study and tutoring, and active coaching. These experiences help individuals earn the badges
How did the Water Quality Association's use of technology help enhance how employees acquired important work competencies? Can you think of any other mobile technology applications that might be used to enhance WQA's learning activities?
Explanation
Verified
Verified
Being a trade association, WQA focuses on delivery of drinking water to residents and businesses. WQA has focused on creating a learning environment, so that employees can develop their skills in order to build competencies. Basically the organization underwent an experimental and informal learning by emphasizing on mobile devices, customized software, etc. Using such an approach in learning and development, the organization was able to build critical to work in trade occupations.
Use of technology by WQA helps in enhancing employee's competencies and skills as follows:
• Use of technology prepares them to face challenges and opportunities at the workplace.
• Providing various learning opportunities like experiencing with mobile evaluations and feedback, online study tutoring and active coaching will enhance the skills of the employees.
• Technology helps building critical skills and cognitive competencies needed for working in the organization.
• Use of technology keeps employees up-to date in the specialized technical competencies required for performing their job.
• It helps the employees solving various problems, think skillfully and communicate effectively and also managing resources in proper manner.
Thus, the use of technology helps employees develop competencies that help employees to be more effective.
Mobile technology applications that can be used to enhance WQA's learning activities are as follows:
• Almond: It is one of the mobile applications which allows the organizations to create quizzes, tasks and external resources and is also used for tracking the employees' progress.
• Litmos : It allows employees to access training materials at any time and from anywhere. It also includes activity feeds, notifications, feedback and analytics.
• Cornerstone : It is a mobile application that allows the organization to create and deliver customizable training materials. Employees can incorporate gamification, internal networking and learning into their training plans.
Use of technology by WQA helps in enhancing employee's competencies and skills as follows:
• Use of technology prepares them to face challenges and opportunities at the workplace.
• Providing various learning opportunities like experiencing with mobile evaluations and feedback, online study tutoring and active coaching will enhance the skills of the employees.
• Technology helps building critical skills and cognitive competencies needed for working in the organization.
• Use of technology keeps employees up-to date in the specialized technical competencies required for performing their job.
• It helps the employees solving various problems, think skillfully and communicate effectively and also managing resources in proper manner.
Thus, the use of technology helps employees develop competencies that help employees to be more effective.
Mobile technology applications that can be used to enhance WQA's learning activities are as follows:
• Almond: It is one of the mobile applications which allows the organizations to create quizzes, tasks and external resources and is also used for tracking the employees' progress.
• Litmos : It allows employees to access training materials at any time and from anywhere. It also includes activity feeds, notifications, feedback and analytics.
• Cornerstone : It is a mobile application that allows the organization to create and deliver customizable training materials. Employees can incorporate gamification, internal networking and learning into their training plans.
Human Resource Management 15th Edition by Robert Mathis,John Jackson,Sean Valentine ,Patricia Meglich
Why don’t you like this exercise?
Other Minimum 8 character and maximum 255 character
Character 255
