Selling 8th Edition by Stephen Castleberry,John Tanner

Exercise 3

In "Building Partnerships 1.1" you read about how Ms. Carr politely disagrees with her customer if she thinks the customer is making a decision that is not in the customer's best interests.
a. What could be some positive outcomes of such salesperson behavior?
b. What could be some negative outcomes of such salesperson behavior?
(In Reference Partnerships 1.1)