Selling 8th Edition by Stephen Castleberry,John Tanner

Exercise 2

In "From the Buyer's Seat 16.1" a former student describes the situation and the people involved in one purchase. Create a flowchart based on the information provided, and determine who was involved when, from both sides. Could this process have been managed more efficiently? If you were the Speed-Trap
representative, what would you do now? How would your answer differ if you were the account manager for Teradata with sales responsibility for this customer?
(In Reference Buyer's Seat 16.1)