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Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
Edition 9ISBN: 978-1285069463Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
Edition 9ISBN: 978-1285069463 Exercise 39
Interview some managers at a local service organization and summarize the role of people and information technology in providing quality service. How are people and information technology integrated into long-range improvement plans and strategies?
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Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
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