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book Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay cover

Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay

Edition 9ISBN: 978-1285069463
book Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay cover

Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay

Edition 9ISBN: 978-1285069463
Exercise 32
Select a service activity with which you are familiar. If you were the manager of this activity, what "conformance to specifications" criteria would you use to monitor it?
Explanation
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Example for service activity:
Consider ...

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Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
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