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Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
Edition 9ISBN: 978-1285069463Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
Edition 9ISBN: 978-1285069463 Exercise 37
Cite some examples from your own experience in which you felt service quality was truly top-notch, and some in which it was not. What do you think might be some of the fundamental differences in the infrastructure and management practices of these organizations?
Explanation
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Service quality is good and bad is expla...
Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
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