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Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
Edition 9ISBN: 978-1285069463Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
Edition 9ISBN: 978-1285069463 Exercise 29
How does Deming's definition of quality-"A product or a service possesses quality if it helps somebody and enjoys a good and sustainable market"-compare with the definitions discussed in Chapter 1?
Explanation
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Definition of quality:
DM defined quali...
Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
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