Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay

Exercise 44

The following themes form the basis for Deming's philosophy. Classify the 14 Points into these categories and discuss the commonalties within each category.
a. Organizational purpose and mission
b. Quantitative goals
c. Revolution of management philosophy
d. Elimination of seat-of-the-pants decisions
e. Cooperation building
f. Improvement of manager/worker relations